What can I find in the 'Ask your question' category?

  • 9 August 2017
  • 0 replies

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Welcome to the 'Ask your question' category on our community!

This topic explains what you can find here and the types of questions we would prefer you to ask within this category:

Relevant information about our platform:
Here you will find FAQ’s and relevant information about our platform’s tools and configurations.

Here are some topics which might interest you:
How to request a new password
What notification e-mails are sent to members?
How do I add, edit & delete categories?
Deleting users
Ban users from the Community
How can I upload a video?
Why should I implement an exit survey and how?

Ask a Question:
If you cannot find the information you need within the existing content we invite you to ask your questions. Feel free to post in this category questions related to:

-How to configure or use our platform’s front-end
-How to configure and use our platform’s Moderation tools in the control environment
-How to configure and use our platform’s Community Management tools in the control environment

What is not suitable for this category:
Some of the issues that you may have are not suitable to be answered in the community at this moment. Non-suitable issues include: Platform bugs, customer specific tickets, change requests and tasks that involve development capacity.
For these issues please contact us directly at support@insided.com 😉

Please also keep in mind that Platform feature requests should be posted on our Ideation category and Community Management questions should be posted on the Community Management and Moderation category.

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