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The best answer - Who can use this feature?

  • 3 December 2019
  • 3 replies
  • 117 views

Userlevel 2
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Help please. 

Not the first time, my moderator write me about problem with best answer. Earlier, just moderator or I choose the Best answer. But now it do someone else. Can you show me where I see this settings? 

For example: https://community.kyivstar.ua/miy-kijivstar-44/propala-vozmozhnost-vhoda-v-sistemu-moy-kievstar-po-personalnomu-parolyu-30151 

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Best answer by bjoern_schulze 3 December 2019, 15:04

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Userlevel 6
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Who can mark a “Best answer”:

  • the person who posted the question
  • Administrators, Community managers and moderators
  • user with the primary role “Super User”
  • everyone with access to Control Panel

What if we only want people from the backend to be able to mark a best answer? Is there a way to not allow the person that asked the question to do this?

Userlevel 6
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Hi @ninabam ,

Unfortunately I don’t think this is possible and it technically defeats the purpose of the Best Answer feature, as well as acting like a massive community wrecker. You could consider adding this as an Idea though.

However, once a Best Answer is initally assigned to a thread, only Moderators and above can re-assign it.

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