Issues with formatting copy

  • 13 December 2022
  • 1 reply

I’m having an issue where the text that I type into the control WYSIWYG cannot be formatted without formatting the rest of my copy. I’m not copying and pasting this text, it’s been typed straight into the Control text box. 

For example, if I have three separate lines, select one of them, and then choose Large Heading the WYSIWYG will apply that formatting to my entire copy. 

Is there a way around this? I’ve tried with copy and pasting text from Google Docs but am still having the same results. Also tried clearing out my cache, trying it on another device, and in an incognito window for good measure. 

1 reply

Userlevel 6
Badge +1

Hey @nvaldez 👋,


I’m having trouble replicating this issue. Do you have a video that could help us diagnose this? If not, it may be best to contact our support team to describe the issue further,