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Is it possible for users to reply to a thread via email?

  • 21 December 2020
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As the title states - our internal stakeholders would want to allow replies to threads over email rather than needing to exit from the mail client to the website first - is this possible?

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Best answer by Gabolino 30 September 2021, 13:08

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@Yoeri maybe you know something about this?

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Hey @dandre ,

We’ve missed this one. It’s not possible for users to reply to a thread via email. Uses will need to go to the community (login if needed) and respond from there. Emails will only show a preview of the thread/reply, so in order to get the full context of a post you will need to view it in the community.

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@Yoeri Does the team see this as a future feature?

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Looping in @daniel.boon to have a look at your question :)

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Hey @Dkreiger. This isn’t something we’re considering in the short-term - in addition, in terms of making it easier to contribute/reply to something on the community without actually having to visit, email is not one of the main touchpoints that we’ve seen coming up (compared to e.g. Slack, or in-product).

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Thanks @daniel.boon for the update.

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There’re a couple of issues with letting people reply via email. The main ones being (1) they are missing the context of the conversation and potentially new replies, and (2) when they reply via email they are not visiting the community and accessing all the other cool conversations, events, etc.

Basically, and even if they are effectively ‘replying’ to a conversation, they are missing all the greatness generated by your team and other members outside their specific reply. 

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Great points @Gabolino

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