As the title states - our internal stakeholders would want to allow replies to threads over email rather than needing to exit from the mail client to the website first - is this possible?
Best answer by Gabolino
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Is it possible for users to reply to a thread via email?
Userlevel 2
Userlevel 2
Userlevel 7
- inSider
- 322 replies posted
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30 December 2020
Hey
We’ve missed this one. It’s not possible for users to reply to a thread via email. Uses will need to go to the community (login if needed) and respond from there. Emails will only show a preview of the thread/reply, so in order to get the full context of a post you will need to view it in the community.
Userlevel 2
+1
Userlevel 7
- inSider
- 322 replies posted
-
13 September 2021
Looping in
Userlevel 6
+1
- inSided Product Team
- 736 replies posted
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15 September 2021
Hey
Userlevel 2
+1
Thanks
Userlevel 5
+1
There’re a couple of issues with letting people reply via email. The main ones being (1) they are missing the context of the conversation and potentially new replies, and (2) when they reply via email they are not visiting the community and accessing all the other cool conversations, events, etc.
Basically, and even if they are effectively ‘replying’ to a conversation, they are missing all the greatness generated by your team and other members outside their specific reply.
Userlevel 2
+1
Great points
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