Question

Is it possible for users to reply to a thread via email?

  • 21 December 2020
  • 2 replies
  • 38 views
dandre
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  • dandre
  • Ready to take it to the next level
  • 8 replies

As the title states - our internal stakeholders would want to allow replies to threads over email rather than needing to exit from the mail client to the website first - is this possible?

2 replies

dandre
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@Yoeri maybe you know something about this?

Yoeri
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Userlevel 7

Hey @dandre ,

We’ve missed this one. It’s not possible for users to reply to a thread via email. Uses will need to go to the community (login if needed) and respond from there. Emails will only show a preview of the thread/reply, so in order to get the full context of a post you will need to view it in the community.

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