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API "lastpost": does it count only replies or topics + replies?
Question:The definition of lastpost : does this only consider replies (replies to threads) or any kind of post (topics & replies We found the description a bit confusing.<Source Link: User API>Thank you in advance!Daniele from Personio
How do you use the Knowledgebase
Hello!I am struggling with how we will use or not use the Insided Knowledge base. What is the best practice for the knowledge base? I’d like to use it to share customer specific content that is not in Zendesk. Can some folks share how they are using/not using this module? TIA.
Add/Remove "kind of topic" options on Create New Topic page
We’re currently going to hold off on launching our ideas module and release it in the future as a “cool new feature”. With that being said, on the Create New Topic page, there are three (3) preset options for the kind of topic a user is attempting to post:❓ Question💬 Conversation💡 Idea Since we’re not utilizing IDEAS right now, I don’t want to have that option present. I’ve seen other communities not only limit the topic types to 1-2 but also have changed what the topic types are named See example from Miro below: And Workable here:Any directions would be helpful and appreciated Thanks/Grazie/Gracias, DankeKris
Comma in the category stats (mobile view)
It seems that this is inSided’s feature to display the category stats in American “format” with comma (comma between thousands and hundreds and so on).This occurs in mobile view only and in several inSided based community.How to change this? We are in Europe now :)
Does anyone use the community for product onboarding?
Hey everyone!In order to improve our onboarding process (for our SaaS Cybersecurity product), we were thinking of creating an onboarding category that would include all the relevant onboarding materials (documentation, tutorials, etc.).Has anyone moved the onboarding process to the community? Could this process be enhanced (or integrated) with other features? Surveys? Checkbox? Any ideas or examples?
Employee privacy concerns
Does anyone have a similar conversation happening?We have been pulled into a conversation about is it okay for employees to use their true names as part of their usernames. In my years participating in and working with communities I have never seen some of the concerns pop up. I wanted to see if anyone else has had employees using their true name (first and last name) encounter these issues:doxing harassment targeted for sensitive data abused by trollsWe suggest to all users (internal and external) to choose a username you are comfortable with being seen on the platform, it is our only public facing component besides an avatar, I feel like this is pretty standard. Thank you
Best Practices for a yearly Community Cleanup/Maintenance
Hi there,Last year I read a topic from @Julian that featured some best practices on Community Cleanup / maintenance. Kind of like, reviewing all the topics, moving them all into the right categories, and updating content that is outdated. That kind of jazz :)I used the search and cannot find the guide anymore - does anybody have a clue? Best,Dani
Configuring the reputation bar - where and how?
I have a few follow-up questions to @Julian’s answer to this question from a few years back: (Answer: Reputation is the bar that displays on someone’s profile based on likes, see the post for more context). Users have the ability to decide whether to display their reputation via profile settings. Can we default this to no at the outset? And/or auto-hide this bar on our community? If so, where is that configured? Julien provides these thresholds that are set for the reputation bar by default"level1" => 5"level2" => 10"level3" => 20"level4" => 40"level5" => 80"level6" => 160"level7" => 320Where can we adjust or configure those for our community?Bonus question: how does this bar figure into the roadmap around gamification with ranks based on points, etc?
Looking for frictionless way to create a user account for a customer
Hi Community!Looking for possible workarounds to create customer accounts on their behalf. Is there another way besides creating one for them and then going on the back end to push them to a ‘Registered user’ ?We know that there are SSO options however we are not yet ready to implement those as we need them to use the emails they have associated with our product so that we can match/use the data in Salesforce. We would need to build a custom SSO option to make sure they are authenticating from our product and just don’t have the resources to do so as this point.Are there any other options for creating a user account for a customer?
Help Designing the MVP of my Community
Hello!I am just getting started with Insided, and I’m new to community, but I’ve been in marketing a LONG time.I’m trying to figure out best practices for creating 1.0 of my community on Insided. I am building a community to help enable our customers by providing educational content, best practices, tips and tricks and the ability to interact with each other. Is there an MVP roadmap for what different areas I need for launch? I am looking at some established communities and it is causing me anxiety!😱
Has anyone invited their Partners to Community? Looking for inspiration!
Hi Community! We are looking at inviting some of our Partners to be apart of the conversation in our Community.While we have different types of partners (some resellers, some DEV/SI focused etc), we have many products that integrate with ours and have heard multiple pain points, including communication timelines because it has to go through a middle man (us) and back and forth to the customer and not being able to speak to a specific integration without having more knowledge.We definitely would want to start out with a beta program where the selected Partners would only have access to specific areas with custom user roles.I am looking for anyone willing to share about how they integrated Partners into their Community? Any success stories? Or trial and error?Any insights are appreciated!
Zapier InSided // HubSpot
Hey there :) has anyone set up some zaps between InSided and HubSpot? I managed to do the most essential one but I am getting stuck on some others as Zapier it is not recognising some properties from InSided (like user email). I would love to hear from your experience if you have done it! Thanks
Can I embed phrases?
I want to embed the current community Terms inside a discussion. Instead of copy and pasting the existing terms, which could lead to error, I’m hoping it’s possible to insert content into the post by including a Phrase. That way, no matter where someone is viewing the content from, it’s pulling from the same source. Is this possible?
Change an article from Published to scheduled
Is it possible to change content that has already been published to be unpublished and scheduled to be published at a future date?We’re currently populating our new community prior to go live, and we unintentionally published content we planned to drip feed over the next few months… 🤦🏽Thank you
See what people have been awarded a particular badge
I know I can see the number of people that have been awarded a certain badge, but is there a way in Control to be able to see who those people are? I can’t seem to find anything in the exports either.In this case I’m interested in reaching out to a cohort of people with a particular badge to engage them in some activity.
I’d like to make a suggestion for the inSided team to use a different email address for the community system emails and notifications and the support tickets from Zendesk. It’s messy to follow both given the number of messages I’m getting and both are coming from email@example.comThoughts @Jeanie Lee and @Julian ?
Why can't I customize certain pages?
I’ve just started working on my community site and I’m getting frustrated because some pages show the “CONTROL/THEME/CUSTOMIZE” buttons but many of the others… if not most only show “CONTROL/THEME” and don’t have customize (Which means I cannot add widgets or structure the page in any way”
Adding user to group manually as opposed to email invite
Is there a way to add a user to a private group aside from inviting them via email? We have invited a user twice to one of our groups, but he has not received the email. It could be due to it being a school email address and the security being increased.
Question about custom user roles and visibility in parent and child categories
Hey inSiders I believe I know the answer to this but looking for confirmation. Let’s say I have these custom user roles:Apple Orange Banana I have a parent category named: Fruit Now let’s say I want a child category under Fruit, called Apple.In this child category, I only want the custom user role of “Apple” to be able to view this child category. The user roles Orange and Banana should not be able to see it. And this would continue, so under the parent category Fruit, I would have child categories called: Orange, Banana. And I would only want them to be visible to their respective custom user roles. In order to accomplish this, I would need to set up my forum so: Parent Category: Fruit Child Category: Apple Child Category: Orange Child Category: Banana Apple custom role visible visible No No Orange custom role visible No visible No Banana custom role visible No No visible Is that correct? Does anyone have a similar set up in their community?
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