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How can you customize a sidebar for a particular subcategory?I have a scenario where for a particular subcategories I need to have certain objects in side panel, which I only want to be visible there since they are relevant only for that subcategory. Is there a way to do that?
I’m having an issue where the text that I type into the control WYSIWYG cannot be formatted without formatting the rest of my copy. I’m not copying and pasting this text, it’s been typed straight into the Control text box. For example, if I have three separate lines, select one of them, and then choose Large Heading the WYSIWYG will apply that formatting to my entire copy. Is there a way around this? I’ve tried with copy and pasting text from Google Docs but am still having the same results. Also tried clearing out my cache, trying it on another device, and in an incognito window for good measure.
We have archive category and because it has lots of content search displays many times content from archive first and newest content is in the bottom.I know we can hide archive from search but I dont want to hide totally, I want that search displays newest content first.Is there way to adjust search in that way?
I have a new user who is attempting to create their account, but after they enter the required fields, they receive an error message. They cannot continue their signup process.Anything I should be doing on the administrative side to allow this user to sign up?
Hi,our customers use the Microsoft Suite and therefore also Outlook calendar.We would therefore not like to take over the events in the Google calendar via iCal, but need the opportunity to save the appointments in an Outlook calendar.Is that already possible?Thx, Cathleen
Hi all, Is it possible to add a Create a post button lower down on the page than the one in the top header? I have been running some beta calls with some of our early adopters prior to launching in January and the main thing coming back is that the create button is not in the expected place when a user is in a category itself. they are expecting it to be at the top of the category feed. I can’t find a way to customise the category pages in this way, is it possible? Thanks!Ellie
Hello there!I just started making an image template for articles but found different aspect ration between two post types. Do we know why the ratio is different? And can I set the Event image specs to the same ratio as the Article image specs?Article = 1440 x 640Event = 600 x 300
I configured a Community category of type Ideation. I’ve submitted two ideas into this category. However, the Ideas content type in the admin panel and the Ideas module landing page viewable to the public both indicate that there are 0 ideas in the community. Why might this be?
Hi,we would like our users to fill out the "Your Role in the Community" profile field “Profil” when registering. This is defined as a mandatory field. Unfortunately, it is not adopted accordingly in the custom roles (user overview).Is there a solution for this. We don't want to assign custom roles to every new user manually. Thank you in advanceCathleen
Hey there, My team and I are wanting to know how often you change out your community content on the home page? (featured topics, trending topics, webinars, events, etc..)1 week? 2 weeks? Months?We have a lot of content that we want to show and share. But want to make sure we leave it up long enough for community members to see.
Not sure if this is a bug or working as designed, but the Productboard integration when pushing to Productboard doesn’t allow for the body of the text to be edited if the body contains quoted text from prior threads. You can’t even delete it and replace with other text. cc: @daniel.boon
Hi,We’re using the API to directly display the latest forum posts inside our app, today we’ve received a notification from Google we’re not complying with two parts of their policyPolicyProvides an in-app system for reporting objectionable UGC and users, and takes action against that UGC and/or user where appropriate; Provides an in-app system for blocking UGC and users; Can insided please make the report and flag functionality available via their API? Otherwise we’re going to be forced to either; Remove insided from our app or implement our own method to block reported posts. We’re not the only ones who are going to be affected by this, so it would be great to get a timeline on when we expect to have this available
We are planning on taking our community from private (customers only) to having the public be able to view content (that isn’t part of a private group or category) and only having customers be able to login and engage.Has anyone done this and do you have any tips/pitfalls to watch out for?
Update: Thanks for the answer! Also, this related article was helpful: Is there a way to customize the Sign Up page? We are really only trying to customize the “I accept the terms & conditions” text, but I don’t see it in the Phrases section. I’m suspecting the only way to do this is with third-party scripts?
Hey everyone! By any chance does anyone have any tricks to get around the discrepancy between Front End Search and Control Search?We’ve recently changed the way one of our features works and the problem is that we’re seeing many customers still referencing the old content and getting confused as to which is accurate.What we’re trying to do in order to solve this is Archive/hide/edit the out of date content so customers no longer get confused. Problem is, we have no way of easily finding all the content because searching the same keyword brings up different results within front end (473) VS control (191). So what we’re doing now is opening each thread within Front End and going into Control from there which as you can imagine is extremely time consuming :(This isn’t a new issue just finally frustrated enough to ask for help on here. Any have any ideas?
Hey community friends 🤘I’m a windows/dell user. When I type in a description field, an auto-spell check function keeps me in check.My colleague who uses a Mac doesn’t have this. Have also tried enabling spellcheck via Preferences but doesn’t work. Any tricks or suggested free plug-ins that others use that you could recommend?Next stop - Ideation for a native spell-checker.Thanks
Hi there everyone,Our community is open for anybody to sign up, but we always assign a “customer” custom role to our customers because there is some gated content that only customers can see.Our moderation team spends up to 1h each day manually checking newly registered customers and manually assigning custom roles.To check if somebody is a customer or not, we look on Gainsight (our customer CRM😎), in order to see if that email address is linked to a customer. Is there any way to automate this with zapier?I envision it like this:Trigger: New member registers on insided Zapier checks if that email can be found on gainsight if it can be found, check if it belongs to a currently active customer if yes → assign custom role “customer” if not → leave blank so we can do our own manual check and assign a role manualy (edge cases) Any idea on how/if this can be set up?Would really appreciate some help/input here :) 🤗 Thank you in advance!
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