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Customer Communities (CC)

Customer Communities (CC)

Discover how to build engaging, vibrant communities with the CC platform

1,679 Topics
5,802 Replies

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safiya

started this topic

Unlocking Peer-to-Peer Engagement Recap

Hello Gainsight Community!Last Thursday, The Veeam team (me + @madalina cristil) presented our community's story to the Gainsight audience f...

cstrange

started this topic

Internationalizing your community and staffing

Hello, I am curious to know how others have staffed their community as they branch out into supporting multiple languages. Here are a few th...

DannyPancratz

started this topic

Best Practice: Use Labels to call out videos

Here’s something we’ve been doing for the past 6 months that I think is a simple best practice. I don’t have any data to back this up, so yo...

1679 Topics

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AleksandraGainsight Product Manager

published in Customer Communities (CC)

Important Update: Migration of our CC customers to Gainsight SSO

We heard you, and it is finally here! We’re thrilled to share that we will soon be starting our migration and implementation of Single Sign-On (SSO) for Gainsight Customer Communities!In March 2024 we will start migrating all of our CC customers to the Gainsight Platform Single Sign-On (SSO) or SAML authentication (depending on your situation). By the end of April all of our CC customers will have been migrated.Why is this important?This is a significant upgrade to our authentication system that makes it easier and more secure for our customers to log in to Gainsight Customer Communities.Following the migration, Administrators, Community Managers, and Moderators will utilize Gainsight Platform SSO to access both the front-end and the control environment of their community, and can seamlessly switch between Gainsight products. And with the option of configuring SAML authentication it will also be possible to set up identity and access management for employees through platforms such as

3305

1 month ago

JeppePeppeVeteran Rookie

asked in Customer Communities (CC)

Optimizing Dynamic Content Widget for mobile

Hi!Trying to make use of the dynamic content widget, but I’m not a fan of carousel layout when viewed on a mobile. Does anybody know a way (with custom css or other workarounds) to remove the carousel feature, and make it into 2 columns when in mobile view? We have done this with a custom html element, but it’s harder with a built in component :) How it is now: How i would like it to be: (just the layout) EDIT: Same goes for the Featured Topics Widget.

57 minutes ago

revoteGolden Ruler

asked in Customer Communities (CC)

Gainsight Digital Hub and DSA compatibility?

I would like to hear more about DSA (Digital Service Act, 2022/2065) plans. EU have set new regulations for the companies who have online platforms, beginning of 17.2.2024.I think inSided have plans to provide full support for the all features?EDIT: I added link

2 hours ago

revoteGolden Ruler

asked in Customer Communities (CC)

bethShoshin

asked in Customer Communities (CC)

Taking a community from private to public

We are planning on taking our community from private (customers only) to having the public be able to view content (that isn’t part of a private group or category) and only having customers be able to login and engage.Has anyone done this and do you have any tips/pitfalls to watch out for?

21 hours ago

SmartlyGregAll Star

posted in Customer Communities (CC)

The Smartly.io Community is finally going live with a hybrid event facilitated in part by the community, what do you think?

After a few months of setting up InSided and inviting our customers to the platform we are finally opening up to a wider audience and kicking things off with an event: Sofa Summit is a social advertising event, much like the theme of our community which will take place today 28th April at 3pm ET, with a live part in NYC.Event registration.The Smartly.io Community.The online event consists of a live stream and a live chat much like most events; but we’ve created a community group tied to the event, and all content posted on the community group will show on the event page in live allowing people to take part in the conversations and topics of the event. Want to take a look and give us feedback on our InSided setup as a whole or our hybrid event/ community group? Please reply with your input or questions!-PS: Special thank you to @Vishwas Katti @Kenneth R @olimarrio @matt enbar @Social Orshi @timcavey @Scott Baldwin @Gabolino @Blastoise186 @DannyPancratz @adam.ballhaussen and many more

1 day ago

Lena H.Shoshin

asked in Customer Communities (CC)

Can I move a comment from the support area into Ideation?

Hi operations Pro’s,can I move comments and postings from the Support area into an idea?I do get an error message. Usually when something isn’t possible to be merged the field specifies.I am unsure if this is a continuous limitation of the product or an error. Best, Lena

2 days ago

Hannah BaileyTeam Captain

asked in Customer Communities (CC)

Badge as GIF

Can you have a badge that is a GIF?

2 days ago

rhallVeteran Rookie

asked in Customer Communities (CC)

Has anybody seen this and found a way of getting out of it?

It seems that there is something wrong with our Community and because I have no way of checking logs, hard resetting or soft resetting, I am somewhat lost as to how to get around this. Our Product Updates Content screen shows me this error whatever I try… Since the new SSO feature was pushed out, it is impossible to log out of the admin console without shutting the whole browser down. I was thinking that this *could* be connected. But that is an assumption based on not having seen this issue before and not having needed to use this screen since the SSO feature was pushed out. We also had a few issues with the new feature when it was initially pushed out...but that was blocking us from actually getting access.If anyone has seen this and knows of a secret “click combination” (in the style of the old game console “cheats”), I’d really appreciate a heads up 😉

5 days ago

DannyPancratzGrand Slammer

asked in Customer Communities (CC)

Can I subscribe to release notes?

I just discovered the Gainsight CC Release Notes via the Knowledge Center Bot added to the backend Admin Control. I’ve never seen these before.I can’t find a way to subscribe to these when they’re published. Is there any way to do so? If not, is there a set cadence on which I should check back?

5 days ago

byrnereeseShoshin

asked in Customer Communities (CC)

I am receiving an "invalid_client" error when using OIDC for SSO

I tried to setup OIDC SSO option for the new RingCentral community. I believe I have set everything up correctly… but I am receiving an “invalid_client” error when I attempt to test the authentication setup. One field I am unfamiliar with is “Issuer.” I have that set to “https://ringcentral.com,” but don’t know if that is correct. The client ID and secret should be valid. I have double checked to make sure those were entered correctly. Any ideas?

5 days ago

RhondaShoshin

asked in Customer Communities (CC)

Gainsight what did you do to fix your buttons?

Hey I’m using the custom code to have 4 horizontal buttons on my home page. This morning it went south and the buttons started rendering weird. I came to the gainsight community and noticed you all were having the same issue,so I assumed you were on it and we’d see a fix soon. Looks like you’re fixed now, but my site is not. Is there a patch or fix I need to deploy?

6 days ago

safiyaShoshin

posted in Customer Communities (CC)

Unlocking Peer-to-Peer Engagement Recap

Hello Gainsight Community!Last Thursday, The Veeam team (me + @madalina cristil) presented our community's story to the Gainsight audience for the Unleash the Power of Community series. We discussed our super user and user group strategies, which we attribute to our community's successful peer-to-peer engagement rate. Thanks @vishkatti and Jessica for the opportunity! 💚 We were unable to answer every question during the hour slot, so I wanted to reply to a few we didn't get to here: Question Answer How many members get to be part of these legends groups? Or stated another way, how many are they? Currently we have 28 Legends and 50 Vanguards. We are not confined to this number, but we keep the intakes around the same amount each time. Is Veeam community open to all or for customers only? Do you have a breakup on how many of superusers, user group leaders are from customer base? No. Veeam’s community is open to everyone! Our superusers make up members of our V1

6 days ago

FMEEvangelistVeteran Rookie

asked in Customer Communities (CC)

API Reputation Retrieval - wrong number?

When I get a user using the API, the reputation value is always the same as the number of likes received. It’s the same for every user I’ve queried.Is this a known issue? Does anyone else get the same thing happen?Mark (aka FME Evangelist)

6 days ago

rhallVeteran Rookie

posted in Customer Communities (CC)

The API documentation needs improving significantly

I’m afraid I am somewhat frustrated after spending the best part of half a day building something to find that the API docs do not give anywhere near enough information. Take a look at this….https://api2-eu-west-1.insided.com/docs/community/#tag/ProductUpdates/operation/createProductUpdateMy intention was to load our Product Updates with a load of backdated content published elsewhere. I can get the majority of the data from scraping a page, tweak it in the admin console, then publish. I got all of that working and then I find out that there is no way to add a retrospective date. There is literally a “createdAt” field you can post. It is NOT required. So, the natural assumption is that if it is not provided, the date will be the date it lands via the service. If it is provided, then that date will be used. What happens? The date is ignored as far as the UI is concerned and you are left with the publish date showing.Had the “createdAt” date been explained, I may not have wasted a day on

6 days ago

EvaVeteran Rookie

asked in Customer Communities (CC)

Changes in user signature in Control are not showing in public profile

Hello!I’m currently experimenting with signatures.I just realized, when I - as admin - added a signature to a user (in productive community), saved, and then deleted the signature, the signature still shows in the user’s profile:In the staging community, it’s the opposite: I added a signature as admin to some user profiles, but they do not show in their public profile. → is there a kind of time delay for updating signatures?→ is there a current problem with signatures?→ are there any signature settings which I’m not aware of? 😅PS. when I as user change my own signature in my own profile, it works. Thanks!

6 days ago

KennaRegistered User

asked in Customer Communities (CC)

What is the best way to see every place a phrase shows up?

I want to update the phrase topic.form.type.idea.label from Idea to “Submit Idea” here:But I’m not sure if this phrase shows up elsewhere in the UI, and if “Submit Idea” will also make sense in those places. What’s the best way to see everywhere that a phrase shows up?

6 days ago

NeilRegistered User

posted in Customer Communities (CC)

Thoughts/Ideas on Gamification features

Having recently launched a rewards program on our Community, we’re looking more at new gamification options to broaden our program in the future. As we started to explore new ideas, we found some of the existing systems placed limitations on us, as a result we started building this wish list of changes to gamification:I apologise for the length of this post, but I’ve tried to structure it in a way here it can be easily broken down into multiple posts/ideas should this be needed.Additional Leaderboard time filtersWe only have “This week” and “All time” as time filters for the leaderboards, it would be great to have “This month” as an option. Alternatively, a custom option with a date picker and custom title could work too.This would probably be the most powerful as an option on the leaderboard widget, rather than the page.Why is this important?As ours is tied to a rewards program, transparency is critical and while we can pull the points for each user from the user data in control, we r

6 days ago

revoteGolden Ruler

asked in Customer Communities (CC)

Opening topic to Control, after login you are forwarded to the Control Home, instead of topic view?

Is it possible to get automatically forwarded to the topic view, after pressing Control from the topic (community site) and after login to the Control?Now you have to click twice to the Control from the topic.This is small thing but small things makes huge difference!

7 days ago

Kenneth RGainsight Community Manager

published in Customer Communities (CC)

New Quicklinks widget for CC is live (possible issues with some custom CSS)

Hi everyone,Small update that we’ve just released a new version of our Quicklinks widget that allows you to add more than 3 items per row. We’re seeing that the new widget can cause some layout issues with custom CSS, so if you see something funky we recommend first commenting-out any custom CSS you have applied to your Quicklinks and then using the new native functionality to enable more than 3 items per row instead.If you need any help, just let us know here or via Support. We can guide you or fix it for you.

630

7 days ago

jillian.bejtlichShoshin

asked in Customer Communities (CC)

Quick Links Widget - 4 Across?

I think I’ve tried every change I can think of but just can’t get my Quick Links widget to do 4 across like Gainsight has on their home page here: I can only get 3 across (with 3) or double stacked rows of 2.What am I missing?

7 days ago

revoteGolden Ruler

asked in Customer Communities (CC)

How to add hero image to the Groups home page?

Here Gamechanger community is hero image in the Groups home page, how it is done? I can add hero image only to the group, not to the Groups home page. Edit: Mods, please fix the typo in the title 😀Mod edit: FIXED! :-D

7 days ago

EvaVeteran Rookie

asked in Customer Communities (CC)

Community members add event to their calendars but then event gets changed or deleted in community - experiences/ideas /best practices?

Hello !In my community, we need to reschedule or cancel events quite often: change event dates or cancel events on a short notice because of reasons…We use MS Outlook + Teams to manage/host the events. I just realized:If community members add an event via “add to calendar” to their calendar, they transfer the date + info of the event as it i saved in the community during the time of the transfer.But, if the event date changes or the event is deleted in the community, there is no update in their calendar. As there is no connection. So basically, if admis etc. change the event date or cancel an event in the community, the community members need to be informed to add the changed event to their calendars again or delete it from their calendar. Are there any experiences from other communities or ideas? 🙂Thanks!

7 days ago

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