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How to make a role able to create KB articles ?

  • 9 November 2021
  • 6 replies
  • 16 views

Hi, I would like to enable to a certain user role the ability to create articles, how do I do that ?

 

Thank you

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Best answer by Scott Baldwin 9 November 2021, 17:30

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Userlevel 5
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You’ll need to invite them as a user in Control. This will require a licence/seat in Control in order for them to create articles. As a workaround, you could have them create new topics (conversation or question) and then convert those to articles. There’s also a new beta feature in flight that will allow you to author on behalf of another community user.

Thank you Scott.

 

It seems I don’t have the option to convert them into articles.
Although I’m the Community manager.

Is this normal or not ?

 

Thank you for your help

 

Ok, found out why.

It is not possible to do it from a question, only a conversation.

 

Sorry,

Thanks

Userlevel 5
Badge +1

🤔 should be able to do that according to this article:

Would suggest contacting Support for help.

Userlevel 5
Badge +1

Should be able to go question to conversation to article

Yes, question to conversation to article works. 

 

Thanks again :) 

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