How to make a role able to create KB articles ?

  • 9 November 2021
  • 6 replies

Hi, I would like to enable to a certain user role the ability to create articles, how do I do that ?


Thank you


Best answer by Scott Baldwin 9 November 2021, 17:30

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6 replies

Userlevel 5
Badge +1

You’ll need to invite them as a user in Control. This will require a licence/seat in Control in order for them to create articles. As a workaround, you could have them create new topics (conversation or question) and then convert those to articles. There’s also a new beta feature in flight that will allow you to author on behalf of another community user.

Thank you Scott.


It seems I don’t have the option to convert them into articles.
Although I’m the Community manager.

Is this normal or not ?


Thank you for your help


Ok, found out why.

It is not possible to do it from a question, only a conversation.




Userlevel 5
Badge +1

🤔 should be able to do that according to this article:

Would suggest contacting Support for help.

Userlevel 5
Badge +1

Should be able to go question to conversation to article

Yes, question to conversation to article works. 


Thanks again :)