We’ve been struggling with Customer Satisfaction Scores. We’re measuring C-Sat in a likert scale from 0 to 10, but our numbers are significantly lower than other channels, even from C-Sat on offline channels. I wonder if this is a trend. Do you find the same trend on your Foruns?
Is there anynone willing to share some benchmark on these surveys? Something like the questiosn asked, the scales and frequency? It would be great to read some benchmark tips from you.