InSided has a nice integration to Zendesk Guide. I assume that exists because a lot of Customers store information (knowledge) on both platforms and don’t want to migrate everything from one to the other.
I am curious how others determine where knowledge base items should live then? What is the acid test to make this determination? How do you articulate the distinction between what goes in Community and what goes into the Zendesk Help Center?
Thanks in advance.