I don't seem to understand the new registrations, as when I work out the new registrations it doesn't give me that figure.
Could you please explain how it works the above out?
Best answer by Julian
View originalConfused - New Registrations
Hi,
I don't seem to understand the new registrations, as when I work out the new registrations it doesn't give me that figure.
Could you please explain how it works the above out?
I don't seem to understand the new registrations, as when I work out the new registrations it doesn't give me that figure.
Could you please explain how it works the above out?
Userlevel 2
+3
Hi Pav,
sure, I can do that! :)
This number will always show the completed registrations for the selected timerange.
This means if you see differences in numbers (e.g. compared with the user export), it could be that this is because some users never activated their account.
These users have the main role "Awaiting email confirmation" - if you check them in your user overview, when you search for them (tip: you can filter for roles in the top of the list to find them quicker).
Maybe this is the reason why you are confused? :)
If not, please let me know which other data you are comparing it with, then I can have a closer look.
sure, I can do that! :)
This number will always show the completed registrations for the selected timerange.
This means if you see differences in numbers (e.g. compared with the user export), it could be that this is because some users never activated their account.
These users have the main role "Awaiting email confirmation" - if you check them in your user overview, when you search for them (tip: you can filter for roles in the top of the list to find them quicker).
Maybe this is the reason why you are confused? :)
If not, please let me know which other data you are comparing it with, then I can have a closer look.
Thanks
Reply
Sign up
If you ever had a profile with us, there's no need to create another one.
Don't worry if your email address has since changed, or you can't remember your login, just let us know at community@gainsight.com and we'll help you get started from where you left.
Else, please continue with the registration below.
Welcome to the Gainsight Community
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.