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Can articles be published with community authors?

  • 14 January 2021
  • 2 replies
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I am a new customer and I’m working through the Community Manager and Moderator training modules.

I noticed this comment about articles and I it has me wondering my question above. 

Our use case is that we will recruit community members to contribute knowledge base level content via articles, etc … and I want to be able to attribute it to them. 

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Best answer by bjoern_schulze 14 January 2021, 15:07

It is currently not possible to change the author of a topic. So the user who is the first to save a new article as a draft or who publishes it will be (and stay) the author.

I agree that there are some use cases when being able to change the author would be helpful:

  • User Generated Content: Registered Users can’t publish articles → you can only convert a discussion that was posted by a registered user into an article
  • Company Content: If a company wants to publish all official content (like FAQ or product updates) from a company account instead of personal accounts → you have to share the login credentials of the company account with multiple people so they can publish content under the company name
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It is currently not possible to change the author of a topic. So the user who is the first to save a new article as a draft or who publishes it will be (and stay) the author.

I agree that there are some use cases when being able to change the author would be helpful:

  • User Generated Content: Registered Users can’t publish articles → you can only convert a discussion that was posted by a registered user into an article
  • Company Content: If a company wants to publish all official content (like FAQ or product updates) from a company account instead of personal accounts → you have to share the login credentials of the company account with multiple people so they can publish content under the company name

Thanks, @bjoern_schulze . 

For any others who find this topic, please consider voting for this improvement idea: 

 

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