Hi All - I just created a bunch of new badges to recognize experts in each of our categories. Is there a way to see if anyone has met those criteria? I did the rank rebuild, but guessing that might not apply to badges?
They are automatic, not manual.
Best answer by Julian
thanks for sharing your question here! Good that you ask this as I think this has not been covered here in a dedicated topic yet.
I remember receiving questions like “why have I not received this Badge by now?” on my previous community... Normally you can check if an individual user has enough activity in a certain category to receive an automated Badge, e.g. by browsing through the list of replies / answers / topics within a users profile page in the Control environment. However I learned about an important detail: If content is being moved, it still counts for the origin category and not the destination category.
If you want to check if there are more users who could receive a Badge, do a topic / post / mark as answer export and check via pivot table how many users actually could earn a Badge. Let me know if you have troubles setting this up, then I can help you with it.
The rank rebuild will not help with Badges, these are two seperate systems. The hand rule here is:
Ranks are recalculated once a user logs in (or via the rank rebuild function)
Badges are being calculated if a user is active
I think the support team can also manually push this recalculation for Badges, but I am not sure. Let me know if you would want us to do this, then I can discuss it with the colleagues.