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Automatically awarding new badges?


Userlevel 4
Badge +3

Hi All - I just created a bunch of new badges to recognize experts in each of our categories. Is there a way to see if anyone has met those criteria? I did the rank rebuild, but guessing that might not apply to badges? 

They are automatic, not manual.

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Best answer by Julian 28 May 2020, 21:42

Hi,

thanks for sharing your question here! Good that you ask this as I think this has not been covered here in a dedicated topic yet.

I remember receiving questions like “why have I not received this Badge by now?” on my previous community... Normally you can check if an individual user has enough activity in a certain category to receive an automated Badge, e.g. by browsing through the list of replies / answers / topics within a users profile page in the Control environment. However I learned about an important detail: If content is being moved, it still counts for the origin category and not the destination category.

If you want to check if there are more users who could receive a Badge, do a topic / post / mark as answer export and check via pivot table how many users actually could earn a Badge. Let me know if you have troubles setting this up, then I can help you with it.

The rank rebuild will not help with Badges, these are two seperate systems. The hand rule here is:

Ranks are recalculated once a user logs in (or via the rank rebuild function)

Badges are being calculated if a user is active

I think the support team can also manually push this recalculation for Badges, but I am not sure. Let me know if you would want us to do this, then I can discuss it with the colleagues.

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3 replies

Userlevel 7
Badge +1

Hi,

thanks for sharing your question here! Good that you ask this as I think this has not been covered here in a dedicated topic yet.

I remember receiving questions like “why have I not received this Badge by now?” on my previous community... Normally you can check if an individual user has enough activity in a certain category to receive an automated Badge, e.g. by browsing through the list of replies / answers / topics within a users profile page in the Control environment. However I learned about an important detail: If content is being moved, it still counts for the origin category and not the destination category.

If you want to check if there are more users who could receive a Badge, do a topic / post / mark as answer export and check via pivot table how many users actually could earn a Badge. Let me know if you have troubles setting this up, then I can help you with it.

The rank rebuild will not help with Badges, these are two seperate systems. The hand rule here is:

Ranks are recalculated once a user logs in (or via the rank rebuild function)

Badges are being calculated if a user is active

I think the support team can also manually push this recalculation for Badges, but I am not sure. Let me know if you would want us to do this, then I can discuss it with the colleagues.

Userlevel 4
Badge +3

Just to update - I’ve reached out to the support team to find the issue with one user who should have received one. I could manually award it, but I’m hoping to figure out the hold up!

Userlevel 7
Badge +1

thanks for the update. Sometimes it can be tricky in your position to trace back why a certain user did not receive a Badge yet - I have been in this position as well in the past. Hopefully my colleagues can sort it out for you! :)

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