Any seen this 'helper application' error message before?

  • 8 September 2020
  • 2 replies

Userlevel 4
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  • inSpires others
  • 69 replies posted

One of our community members has reported this error when she adds a photo in her reply to a thread.

error message


Internal error

Couldn’t communicate with a helper application


Has anyone else seen this before? 


2 replies

Userlevel 4
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This appears to be a iPhone/iPad issue, related to where on the device the photos are stored. (Translation: Apple doesn’t like Dropbox much :laughing: )

Userlevel 7
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Thanks for pointing that out, I was a bit puzzled when I read it first. :) Happy to see you found the root cause!