inSided homepage inSided homepage

Got a question?

Can't find what you're looking for? Ask it here!

  • 168 Topics
  • 582 Replies

168 Topics

Kgastaldo Ready to inSpire others

Is there any integrations with Service Now?
Question

We’re going to be using Service Now for cases and a knowledgebase. Is there any sort of out of the box integration between Insided and Service Now? We’d like to have a federated search, to surface ServiceNow resources within the Insided community. 

36 2
Rank
3 days ago
P
PatelN54 Getting inSpired

Tracking content Helpfulness report for Knowledge base articles
Solved

Hi Team,  Now that our knowledge base is live, we’d like to track the views and content helpfulness rating of all our articles hosted in the knowledge base to ensure that our articles are catering for our customers needs. Is there a report that we can export that will show us an overall view of the...

51 2
P
4 days ago
P
Pav Dhillon Ready to take it to the next level

HTML block widget
Question

Working on embedding the html block widget to the community. We tested it out on the almostinsided and it appeared fine on the homepage. How do I get it to appear on a certain page within the community,      

57 3
P
4 days ago
M
Moller Toma Ready to inSpire others

Why doesn't the link open as soon as I click on an image?
Question

If I want to do an insert link on an image, the link will only open if the user holds CTRL and then clicks on the image. In my experience this is not very user-friendly. Why doesn't the link open as soon as I click on an image that has a link attached to it?

35 1
Rank
7 days ago
M
Moller Toma Ready to inSpire others

Why is moving topic considered a new topic in a subforum?
Question

When you, as moderator, move a topic to another subforum, all people subscribed to the subforum will receive a message. This can be confusing as some topics are already a month old but were in the wrong subforum. In addition, the mail also says that a new topic has been created, which is not the cas...

55 1
Rank
9 days ago
Rank
Monique inSpires others

Who is running a knowledge base?

Hi everyone,   We are building our knowledge base as we speak. I was wondering who has an up and running knowledge base. Would love to check out yours and get some inspiration. Tips and tricks are welcome as well. 

37 1
Rank
9 days ago
M
Moller Toma Ready to inSpire others

Why is the private message editor limited?
Question

For example, I cannot use an Insert link in a private message. This is frustrating as a Community Manager since you want to refer to topics for better onboarding. 

27 1
Rank
10 days ago
Rank
lilakmeyer inSpires others

Community Newsletter Ideas?

We’re planning to start sending our Community members a quarterly newsletter. I was wondering if anyone else has tried this, and if so, what worked well? If anyone’s willing to share a sample of their newsletter, I’d be interested to see that too! So far, we’re planning to include recently implement...

40 1
Rank
11 days ago
Kgastaldo Ready to inSpire others

Banning @domain email addresses?
Solved

Is it possible to set up a rule to not allow certain email addresses join your community? We just had an outright competitor join and I’d just like to see options. Our community is public, but it might be nice to have the option to: Not let certain email addresses join or be notified when they do jo...

25 1
Rank
11 days ago
Kgastaldo Ready to inSpire others

Undeliverable Emails
Question

I’ve had several emails today saying “An error occurred while trying to deliver the mail to the following recipients:” Can I make an assumptions about this? Do you think these are spam accounts? The emails don’t look like junk accounts. Why would mail be undeliverable to community members?

33 1
Rank
16 days ago
P
PiaM Getting inSpired

Why does Searchbar only show most recent topics?
Solved

Hi all,  since 1-2 hours the general searchbar in the German Deezer Community only shows the most recent topics (not 5 like usual). The worst is that the entire search result is empty, too. The topics are definitely tagged with these words or even have them in the title, i.e. “Fitbit” or “Deezer Stu...

46 3
P
23 days ago
Y
Yannick Biesemans Getting inSpired

Adding links to images
Question

Hi, Instead of simply guiding our members to different pages (outside of our community) by adding a link to a piece of text, we wanted to add a little bit more flair by creating buttons and images to click. However when we add the image to a post and add the link, it won’t open simply by clicking th...

50 1
Rank
25 days ago
Rank
Rodion inSpires others

Rule of topics sorting
Solved

Hi, We found an inconvenient situation. If we have a new topic and then we move (by mods action) a post from old topic to it, the new topic falls down in a list. So nobody could see it and help a user. How can we avoid this situation?

63 4
Rank
1 month ago
J
JasperK Getting inSpired

Ideation status API
Question

Does the API provide a way to select and update the ideation status of a topic? Can’t seem to find anything about it in the API docs.

44 2
J
1 month ago
P
PatelN54 Getting inSpired

Are there any SEO benefits of embedding the widget on our website?
Solved

Hi All, We are looking to embed the widget embed the community widget on our website, once our knowledge base is up and running. The widget will be placed on our standard Help and Advice pages. However, I was wondering if the widget would bring any SEO benefit to our actual website as opposed to the...

73 2
P
1 month ago
Rank
Ronald Posthumus inSpires others

(BUG?) Merging topics gives 404 on old link
Question

Hello all, We regularly merge topics because they are doubles or similair.However, we just noticed that when doing so, the URL of the old topic gives a 404 if you use it….This became clear when doing so and checking the old URL which was still being found in Google. Is this a bug where the move acti...

164 6
Rank
1 month ago
ChrisPantelis Ready to take it to the next level

User Dashboard Date Ranges Stuck from 1970 to 1989
Question

Hey there! Just curious if anyone else is experiencing an issue with the date range in the User Dashboard.   For some reason, the date range seems to be stuck from Jan 1, 1970 to Feb 28, 1989. Any idea when this will be fixed? Looking to complete our year end reports 🙂    

47 1
Rank
1 month ago
O
onga2014 Getting inSpired

Modifying Search Filters
Solved

Hi, Currently, after creating and saving a filter, the only thing you can modify is the name of the filter. I was wondering if there is any way to be able to modify the variables of the filter itself without having to create a new filter?   Thanks

30 1
Rank
1 month ago
C
cpaco Getting inSpired

How do I sort posts in Forum by the date they were posted?
Solved

It only allows me to view posts by "last active". Can someone help me sort the posts by the date they were posted?

178 5
Rank
1 month ago
Rank
a.slyusar inSpires others

Move to existing topic_does not work well
Question

Does not move comment https://prnt.sc/qcofry from this topic https://community.kyivstar.ua/zagalni-pitannya-29/yakist-roboti-operatora-30322 to this https://community.kyivstar.ua/problemi-zi-zv-yazkom-20/pogirshilas-yakist-zv-yazku-propadaye-pokrittya-414    Check please. 

41 2
Rank
2 months ago
T
Tessel Getting inSpired

Why are all sports emojis male?
Question

As I was just decorating a topic about skiing with some emojis, I realized all sports emojis on the insided platform are male….. As it's almost 2020 I would like to know: Why?  And: can you make this more inclusive? Thanks!   

48 2
T
2 months ago
Rank
bjoern_schulze Total Rock Star

Social Media Embeddings
Question

We would like to embed social media postings (e.g. tweets, facebook statuses) into the body / text editor. The platforms usually offer an embedding code (HTML, iframes) that is supposed to be pasted into the editor field. With the current editor this seems not to be possible. Do you know a way to ma...

65 2
Rank
2 months ago
Kgastaldo Ready to inSpire others

Troubleshooting missing email notifications
Question

Hi All - Is there anything going on with the platform in regards to email notifications? I’ve had a couple employees and now a member tell me they stopped receiving emails. If there’s nothing going on platform-wide, how can I troubleshoot this? Thanks for any help!

90 9
Rank
2 months ago
JessEs Ready to inSpire others

login form fields - LastPass confusion
Solved

Hi folks, I’m reporting an issue we’ve noticed several times internally, and figured it may be affecting our external users too.   When using LastPass (maybe any password manager) it cannot identify the form fields when you login the first time after registering. It turns out that they just have to...

92 2
2 months ago
Kgastaldo Ready to inSpire others

Is there a way to require members to select from a list of tags?
Question

Hi All - Is there a way to create a list of tags and require users to select at least one when posting? I’m basically trying to get members to say what product they use when they post … 

74 2
Rank
2 months ago

Badges

  • Badge
    Koen Sterken has earned the badge UX Tester
  • Badge
    freydrew has earned the badge UX Tester
  • Badge
    Rudi has earned the badge Ideation guru
  • Badge
    Rudi has earned the badge Smart cookie
  • Badge
    Paul_ has earned the badge Ideation guru
  • Badge
    Hiewwaiy has earned the badge Smart cookie
  • Badge
    lilakmeyer has earned the badge Easy talker
Show all badges

Tags