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  • 945 Topics
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945 Topics

Chris Anderson
inSpires others
Chris AndersoninSpires others
asked in: Got a question?

Create a Zap to find/add SFDC contacts when new members join

We’re setting up the SFDC<>inSided integration; however, if the new member doesn’t exist as a Contact in SFDC already, then no data flows through. Therefor, I’m trying to set up a Zap (via Zapier) to:Check if a Contact exists in SFDC when a new user joins the community If Yes, do nothing (engagement data will flow fine via the integration If No, check to see if an Account exists...this is where it gets a little tricky, not sure yet what fields to map from inSided>>SFDC to check for this, would love any examples or suggestions If Account exists, create a Contact under that Account If Account doesn’t exist, create an Account After Account is created, create a Contact under that Account I’m relatively comfortable in Zapier, but this is a more complex Zap w/paths so wondering if anyone else has done this and can share their Zap and/or tips. Thanks! cc @daniel.boon 

6
Chris Anderson
inSpires others
1 year ago
bdavis
bdavisGetting inSpired
asked in: Got a question?

Removing Admin User: what happens to their articles?

I need to remove a former Admin as a user from our team, but before I do that, could you explain to me what happens to the content etc that she has posted in our Community? Will her posts/replies still be visible for our members to reference?

2
Kgastaldo
Super user
1 year ago
dandre
inSpires others
dandreinSpires others
asked in: Got a question?

How to select questions using a criteria using API

We are trying to develop a workflow that will notifiy a specific group when topics have no replies after a certain time. In the community startup, it is important that we get to these questions fast to ensure customers keep coming back.However, the API does not seem to allow us to selectively return questions based on a criteria - or at least, its not documented. Is there a generic syntax to the API that will allow us to select questions based on criteria input?Here is the comment from our developer - it seems like there is no choice but to get ALL questions in the community to evaluate which ones to take action on. It seems like I have to always loop through all the questions in the given category – the result of questions is listed in last activity time descending. If new question is created or old question gets replied, the sequence will be changed, so it would be hard to get the pattern. This means the more questions get created, the longer this workflow may have to run.

6
davetee
20 hours ago
SMB
inSpires others
SMBinSpires others
asked in: Got a question?

Audit trail of private/hidden group invitees

Hi Is it possible to have visibility of what members have been invited to a hidden or private group. I need to check back on who we’ve invited so far so I’m not duplicating but wouldn’t know if/where to find a log.Thanks

1
Oliver Marriott
Gainster
7 days ago
A
Alexandra PrinzGetting inSpired
asked in: Got a question?

Sidebar visibility/permissions

Hi!Is it possible to hide sidebar content (e.g. leaderboard and badges) from non-logged in users (guest)? I couldn’t find any “Permissions” option for these. I’d want that the sidebar content is visible only for logged-in users.  

3
Alistair FIeld
Head of Community
7 days ago
JKelley
inSpires others
JKelleyinSpires others
asked in: Got a question?

Is it possible to edit a Group name and URL after set up?

Hi, Community - I know this is possible with categories/sub-categories, but would like to confirm it works for Groups also. Can we change the name and URL after setting up the Group? Context on our use case scenario, if it helpsWe are launching a new Early Adopter or Beta soon. We want to have some general “early bird” types during message testing but then later give this Group a snazzy name and identity.  For phase 1 could we do “Early Adopters” and then change to the final name? Or would that involve migrating Groups / members? (want to avoid ideally)Thanks!

2
JKelley
inSpires others
9 days ago
Daniele
Total Rock Star
DanieleTotal Rock Star
asked in: Got a question?

How to pause an automated email campaign that is active?

Question is probably self-explanatory. My email campaign says the following:  First of all, how do I pause an email campaign? I couldn’t find the button anywhere. I only found the “archive” feature. Is there at difference between the two? 

4
Daniele
Total Rock Star
9 days ago
L
Libby BevinGetting inSpired
asked in: Got a question?

Changing the color of topic cards

Hi there, is there a way to change the color of topic cards? The featured sidebar announcement cards.

1
Oliver Marriott
Gainster
10 days ago
ruth.kenrick
ruth.kenrickReady to take it to the next level
asked in: Got a question?

Is it possible to use a date range feature when filtering data in the SF integration?

Hi everyone! I’m working on our Salesforce dashboard, which will ideally be our source of truth for community KPIs for internal stakeholders when it’s fully operational. At the minute, my immediate team is using it to track our KPIs every quarter. I’m finding it difficult to pull data from last quarter as there isn’t a date range filter I can use (eg. made a post between: 1st Jan and 31st March). The only filter that seems relevant is ‘Last Post Date” and it doesn’t work well in this circumstance. If I use ‘Last Post Date’ and use a relative “Last Quarter” date, it excludes the people who have posted since in the new quarter and doesn’t give me an accurate number. I can’t figure out a simple way to pull this data on Salesforce.Has anyone dealt with this before? Thanks!

4
ruth.kenrick
10 days ago
Daniele
Total Rock Star
DanieleTotal Rock Star
asked in: Got a question?

How to edit an automated email campaign that is active?

Question is probably self-explanatory. I have an automatic email campaign currently active, and I would like to edit it (e.g. to improve the wording, or change the subject line, or whatever). Is it possible to edit it at any point, or do I necessarily need to archive it, duplicate it and edit the duplicate?Just making sure I do things right!One more question: is it possible to edit the name of the email campaign after it’s been activated? (I mean the internal name, not the subject line)

3
Seb
Gainster
10 days ago
juan.delrio
inSpires others
juan.delrioinSpires others
asked in: Got a question?

Can I invite a segment or a custom role to a private group?

I have an Early Access group and selected my participants, but I can’t find a way to add them as a custom role or segment.   Do I have to manually add them to the Invite to Group?

2
juan.delrio
inSpires others
16 days ago
Benoit Pigment
Benoit PigmentGetting inSpired
asked in: Got a question?

the search bar does not return Knowledge base articles

Hi, I’m trying easy and defined searches on our community but it does not return what I am expecting.Can you help please ?

1
leo-inspired
Gainster
16 days ago
JessicaMendez
inSpires others
JessicaMendezinSpires others
asked in: Got a question?

Private Community - How to change SEO homepage description

Hi everyone!Is it possible to change the SEO homepage description for our private community? I’ve already changed it to the desired description by going to Customization → Site Identity → Meta description. However, when I search our community on Google, I notice that it still shows the standard description: On the Forum you can ask questions or take part in discussions. Thanks in advance for your help!

1
anirbandutta
Gainster
18 days ago
H
inSpires others
hbailey1inSpires others
asked in: Got a question?

Adjusting Point for Rank

Hey community,We are adjusting our points system and adding a new rank that is in between two current rank. We do not want our users to be notified or sent a PM message.  So if turn off the PM message for all ranks, add the new rank and click Rebuild. THEN go back and turn on the PM messages - will that send the PM message? I hope that makes sense :)  

1
ddpancratz
Total Rock Star
23 days ago
Daniele
Total Rock Star
DanieleTotal Rock Star
asked in: Got a question?

push API: Where is the "total_views" value for topics?

Hi there, I already looked in the API Documentation,and I couldn’t find the value of “total_views” which I normally would find in a topic export.I looked in the Unified Content list and elsewhere on the page and couldn’t find it.Is it possible that there is no such API? Cheers,Daniele 

2
Daniele
Total Rock Star
23 days ago
Karl Wiseman
Karl WisemanReady to take it to the next level
asked in: Got a question?

Login gating - searchable questions but need login to read the answer?

Hi Community folks!We’ve been exploring how we can use login gating certain parts of our Community to encourage people to Register their accounts (which is very simple, they just login through SSO of our platform), and subsequently login more frequently so we have better insights and analytics. We also want to protect certain information from public visibility or make it exclusive to customers to see.Would be very interested in how others have tackled this?What areas did you find more effective to put as a login gate? What are the things to be cautious of? We don’t want to add unnecessary friction to customers’ experience of finding info they need Is there a way to make the questions searchable publicly, but then to open/ read the full topic you need to sign-in first?Ultimately it’s about getting  people from not logged in → passive lurkers → engaged likers → conversation participantsThanks in advance! Happy to share more on what we’re trying to achieve.

1
benjibegley
24 days ago
ddpancratz
Total Rock Star
ddpancratzTotal Rock Star
asked in: Got a question?

How to edit / what is the hidden phrase for what a banned user sees?

 I have a unique use case for banning users and need to edit this.Image from the post below 

5
SMB
inSpires others
28 days ago
A11ey
inSpires others
A11eyinSpires others
asked in: Got a question?

User badge showing on profile, but not showing on post?

This has happened a couple of times, but eventually seems to resolve itself, just wondering why this would happen?You can see here that the user has a badge on his profile But it does not show on the post:  

3
A11ey
inSpires others
28 days ago
A
Anonymous
asked in: Got a question?

Sidebar customization

 In inSided’s community (in the topic sidebar) there is a CTA that enables you to have a secondary prompt around asking questions, starting conversations that looks like this Is that done with a HTML block or is there an existing block in the system that enables you to have a title, text, and a button that I’m missing?

8
Julian
Gainster
28 days ago
N
NinaGetting inSpired
asked in: Got a question?

Push old topics to the top

Hello,is it possible to push old content that has been updated to the top of the latest activities? Similar to retweeting? I don't want to write a new article about the updates, but simply draw attention to the old article with the update.Thank you.

2
N
30 days ago
G
Geoff PalmerGetting started
asked in: Got a question?

How do you set the order for ideas?

Hi folks, we’re using the DH/Insided for our public roadmap.https://community.circleblack.com/p/product-roadmapI can’t figure out a way to control what order the items show up. Any ideas?Best,Geoffrey  

1
ddpancratz
Total Rock Star
1 month ago
R
rrodriguesGetting inSpired
posted in Got a question?

InSided SSO with Okta

Does anyone have experience setting up and integrating InSided’s SSO functionality with Okta?  Thanks!

6
A11ey
inSpires others
1 month ago
M
mbuuck1Getting started
asked in: Got a question?

Digital Hub compatibility with tool for version control

Hi! Wondering if anyone who does a significant amount of customization in their community uses a tool like GitHub or BitBucket for version control. Is Digital Hub compatible with something like that?

1
Oliver Marriott
Gainster
1 month ago
K
KevyMReady to take it to the next level
asked in: Got a question?

Widget button or link that is only visible to certain user roles.

Hello, Is there a way to create a page element or menu element that is only visible to specific user roles?Use case:We have a custom page that we restrict to certain User Roles. We would like to put a link to that page on our main page, Ideally in the Mega Menu, a button (in a widget)  would work also.Is there a way of achieving this use case in the current environment? Or is it possible to do with some scripting? 

2
K
1 month ago
Lais Laudari
Lais LaudariFully inSpired
asked in: Got a question?

How do you identify how someone got to the community page?

Does anyone who follows this up have any tips on how to identify how someone got to the community page?Thanks in advance

6
Lais Laudari
1 month ago

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