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917 Topics

Chris Anderson
inSpires others
Chris AndersoninSpires others
asked in: Got a question?

Create a Zap to find/add SFDC contacts when new members join

We’re setting up the SFDC<>inSided integration; however, if the new member doesn’t exist as a Contact in SFDC already, then no data flows through. Therefor, I’m trying to set up a Zap (via Zapier) to:Check if a Contact exists in SFDC when a new user joins the community If Yes, do nothing (engagement data will flow fine via the integration If No, check to see if an Account exists...this is where it gets a little tricky, not sure yet what fields to map from inSided>>SFDC to check for this, would love any examples or suggestions If Account exists, create a Contact under that Account If Account doesn’t exist, create an Account After Account is created, create a Contact under that Account I’m relatively comfortable in Zapier, but this is a more complex Zap w/paths so wondering if anyone else has done this and can share their Zap and/or tips. Thanks! cc @daniel.boon 

6
Chris Anderson
inSpires others
3 months ago
bdavis
bdavisGetting inSpired
asked in: Got a question?

Removing Admin User: what happens to their articles?

I need to remove a former Admin as a user from our team, but before I do that, could you explain to me what happens to the content etc that she has posted in our Community? Will her posts/replies still be visible for our members to reference?

2
Kgastaldo
Super user
8 months ago
K
krystalwuGetting started
asked in: Got a question?

Turn Off Upvotes

When you merge ideas, I find that the previous idea has no way of turning off the upvote function. Even when closing the topic, it only turns off the comments, not the upvote feature.  Can I disable or turn off the upvotes for a topic after merging?

0
K
15 hours ago
M
mvalkovicGetting inSpired
asked in: Got a question?

Adding previous release notes

Hi all, we have a stack of release notes from our old Zendesk KB that we’d like to add as Product Updates. Are there any tips or best practices for this? We also want to include the date they were released.

2
M
20 hours ago
H
hbailey1Ready to inSpire others
asked in: Got a question?

how often you change out your community content on the home page?

Hey there, My team and I are wanting to know how often you change out your community content on the home page? (featured topics, trending topics, webinars, events, etc..)1 week? 2 weeks? Months?We have a lot of content that we want to show and share. But want to make sure we leave it up long enough for community members to see. 

5
anirbandutta
Super user
20 hours ago
revote
Super user
revoteSuper user
asked in: Got a question?

User deletion, private messages -1?

User sent private message, asked me to delete account. We deleted it and now there is -1 notification above my avatar? What is this and how to get rid of it?  

2
revote
Super user
23 hours ago
Scott Baldwin
Total Rock Star
Scott BaldwinTotal Rock Star
asked in: Got a question?

Productboard integration doesn't support quoted content

Not sure if this is a bug or working as designed, but the Productboard integration when pushing to Productboard doesn’t allow for the body of the text to be edited if the body contains quoted text from prior threads. You can’t even delete it and replace with other text. cc: @daniel.boon 

3
Scott Baldwin
Total Rock Star
1 day ago
ddpancratz
Total Rock Star
ddpancratzTotal Rock Star
asked in: Got a question?

Super User Questions: Automatic Adds & Benefits of the role

As far as I can tell from documentation on user roles, there’s no automatic way to add a super user role. Is that correct?   It also seems that the benefits / use case of the role is granting users the ability to mark the correct answer on posts. What else am I missing? My real problem: I want to give contributing users a special Rank above some of our other ranks. It’s based on them leading one of our groups or being a contributing author to our Knowledge Base (a whole other challenge, please vote for the idea below).But because Rank rules require either a set volume of topics/replies OR some other criteria, I can’t even build the rank to add manually. So using a user role like super user (which I can do manually per-user) is my likely solution to be able to 1.) create the rank, and 2.) automate someone getting that rank based on their role. If you have a better solution, please share! 

4
Kgastaldo
Super user
1 day ago
C
CathleenGetting inSpired
asked in: Got a question?

Rank Incon shape

Dear community,we need a round icon for the ranks. Unfortunately these are currently shown as a square. How can I change the shape?thx, Cathleen

2
Oliver Marriott
inSider
1 day ago
T
tomGetting inSpired
asked in: Got a question?

Google play store / Android user generated content policy flagging

Hi,We’re using the API to directly display the latest forum posts inside our app, today we’ve received a notification from Google we’re not complying with two parts of their policyPolicyProvides an in-app system for reporting objectionable UGC and users, and takes action against that UGC and/or user where appropriate; Provides an in-app system for blocking UGC and users; Can insided please make the report and flag functionality available via their API? Otherwise we’re going to be forced to either; Remove insided from our app or implement our own method to block reported posts. We’re not the only ones who are going to be affected by this, so it would be great to get a timeline on when we expect to have this available

20
T
2 days ago
B
bethReady to take it to the next level
asked in: Got a question?

Taking a community from private to public

We are planning on taking our community from private (customers only) to having the public be able to view content (that isn’t part of a private group or category) and only having customers be able to login and engage.Has anyone done this and do you have any tips/pitfalls to watch out for?

8
B
7 days ago
logicalhare
logicalhareGetting inSpired
asked in: Got a question?

Customize Sign Up page

Update: Thanks for the answer! Also, this related article was helpful: Is there a way to customize the Sign Up page? We are really only trying to customize the “I accept the terms & conditions” text, but I don’t see it in the Phrases section. I’m suspecting the only way to do this is with third-party scripts?

0
Alistair FIeld
Head of Community
8 days ago
Idan
IdanReady to inSpire others
asked in: Got a question?

Removing timestamp from an article

Hey everyone! Is it possible to remove the time when an article was created? Like here in the attached screenshot where it says 28 days ago? Thank you 

10
Paul_
10 days ago
Scott Baldwin
Total Rock Star
Scott BaldwinTotal Rock Star
asked in: Got a question?

Federating more than one Zendesk instance

Is it possible to federate more than one Zendesk instance? We have two products — Productboard and Satismeter — they have separate Zendesk help content for users — and we’d like both to appear in our community search.  Couldn’t find any details here: 

1
bas
inSider
10 days ago
victorlacombe
inSpires others
victorlacombeinSpires others
posted in Got a question?

Merging Knowledge base / Zendesk content within Insided Community (feedback needed)

We are contemplating the possibility to migrate our community from Zendesk to Insided. I know that Insided created the knowledge base feature to “combine your company’s support materials with community generated answers and best practices — all in one category page.” But are there actual exemples of companies (appart from Insided) that benefited from the merge of their community with their knowledge base. It seems that the standard is to keep them separate (lots of Insided customers are still on Zendesk for instance) to prevent mixing too much content and stepping on our community’s toes. Our concerns is that our customers would loose the feeling of the community if our company involves to much in content creation (articles, how to, ...) and eventually to lose their participation within the community.Any feedback on this?Thanks!

1
Alistair FIeld
Head of Community
13 days ago
ChrisPantelis
ChrisPantelisGetting inSpired
asked in: Got a question?

Is there a workaround for the difference between Front-End and Control Search?

Hey everyone! By any chance does anyone have any tricks to get around the discrepancy between Front End Search and Control Search?We’ve recently changed the way one of our features works and the problem is that we’re seeing many customers still referencing the old content and getting confused as to which is accurate.What we’re trying to do in order to solve this is Archive/hide/edit the out of date content so customers no longer get confused. Problem is, we have no way of easily finding all the content because searching the same keyword brings up different results within front end (473) VS control (191). So what we’re doing now is opening each thread within Front End and going into Control from there which as you can imagine is extremely time consuming :(This isn’t a new issue just finally frustrated enough to ask for help on here. Any have any ideas?  

3
Alistair FIeld
Head of Community
13 days ago
revote
Super user
revoteSuper user
posted in Got a question?

Topic and the timestamp popup, where to edit?

Our community is in Finnish. When you look the topic and timestamp of the comments it is in English. What phrase changes this, or is there any settings related with this?  1 minuutti sitten = One minute ago   

7
revote
Super user
13 days ago
SMB
SMBReady to take it to the next level
asked in: Got a question?

Spell check

Hey community friends 🤘I’m a windows/dell user. When I type in a description field, an auto-spell check function keeps me in check.My colleague who uses a Mac doesn’t have this. Have also tried enabling spellcheck via Preferences but doesn’t work.  Any tricks or suggested free plug-ins that others use that you could recommend?Next stop - Ideation for a native spell-checker.Thanks  

1
Blastoise186
Super user
15 days ago
Daniele
Super user
DanieleSuper user
asked in: Got a question?

Need help with Zap: automatically assign new custom roles based on Gainsight Customer Data

Hi there everyone,Our community is open for anybody to sign up, but we always assign a “customer” custom role to our customers because there is some gated content that only customers can see.Our moderation team spends up to 1h each day manually checking newly registered customers and manually assigning custom roles.To check if somebody is a customer or not, we look on Gainsight  (our customer CRM😎), in order to see if that email address is linked to a customer. Is there any way to automate this with zapier?I envision it like this:Trigger: New member registers on insided Zapier checks if that email can be found on gainsight if it can be found, check if it belongs to a currently active customer if yes → assign custom role “customer” if not → leave blank so we can do our own manual check and assign a role manualy (edge cases)  Any idea on how/if this can be set up?Would really appreciate some help/input here :) 🤗 Thank you in advance!

9
anirbandutta
Super user
15 days ago
H
hbailey1Ready to inSpire others
asked in: Got a question?

Mentimeter or polling software

My team is looking into interactive polling within the community. We are looking at Mentimeter software. But we are having a hard time getting it embedded into the community. Is anyone else using and interactive polling software? 

1
revote
Super user
16 days ago
revote
Super user
revoteSuper user
asked in: Got a question?

Phrases / poll?

I want to change these phrases, how to do it? Screenshot from the add poll view 

2
revote
Super user
17 days ago
L
Libby BevinGetting inSpired
posted in Got a question?

Taking the Community down temporarily for maintenance?

We’re making some fairly significant changes to our Community. Is there a way to temporarily take the site down and post a “We’re doing maintenance” message? What’s the best practice in this situation? TIA.

4
Blastoise186
Super user
17 days ago
J
jingqi.wuGetting inSpired
asked in: Got a question?

Invitation/notification emails marked as spam

We just beta launched our community but some of the invitation emails and community notification emails have been marked as spam in our and our clients’s systems.  Does anyone else have similar experience? How do we overcome that issue?

8
Oliver Marriott
inSider
17 days ago
revote
Super user
revoteSuper user
posted in Got a question?

Why all phrases cant be edited in frontend / why we dont have list all of the phrases?

Yeah, title says it all.I love the feature how to edit phrases in frontend, it is super simple! But for some reason all the phrases cant be edited there, why?And because they are not editable in frontend we should have comperensive phrases list. Some of the “hidden” phrases can be found here with search, but not all of them. I dont want to create ticket to Support, it takes too much time, and I don't want to use their resources for “nothing”.

2
revote
Super user
20 days ago
A
inSpires others
alexandra.cullerinSpires others
asked in: Got a question?

Anyone else experiencing a 502 error on their site?

Our site has been down for over an hour at this point (as of 5:30pm PST). I haven’t received any email updates about an outage, so I was wondering if this is something unique to my instance? This is what I see when I go to our URL:  This isn’t limited to me - my colleagues see it as well. All using different browsers. Just wondering if this is something I can fix, or if I need to wait for the InSided team to step in :). 

19
Alistair FIeld
Head of Community
20 days ago

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