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  • 133 Topics
  • 459 Replies

133 Topics

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Cristina inSider

Tips for self diagnosing platform issues

What could be affecting my community? From time to time you might be running into an unexpected behaviour of the platform - usually the main reason for this is caused by clashing elements and styling rules contained within the Server Side Included header/footer or problems with third party code addi...

38 0
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2 days ago
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LPortalupi inSpires others

Comments vs. replies in backend
Question

Could someone explain what "Deleted comments" refers to, as compared to "Replies?" In the below examples, you'll see that this user has 1 Deleted topic, 1 Deleted comment, and 0 Replies. When I click on the number 1 next to "Deleted topics," I can see the trashed topic. When I click on the number 1...

30 2
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6 hours ago
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aluciani inSpires others

How to determine how many people are subscribe?
Solved

Is there a way to determine how many people subscribe to a particular forum. I have several folks that have seen the subscribe button and wondering how many people have taken advantage of it for a particular forum. Thanks

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M
1 day ago
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timcavey inSpires others

Number of members who made their first contributions - does this metric exist?
Solved

Does anywhere in analytics tell me the number of members who made their first contributions, aka new user activity, for any date range?

203 9
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5 days ago
a.slyusar Ready to inSpire others

Incorrect data display_user dashboard
Question

https://prnt.sc/oslokn

36 3
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7 days ago
Celine_CB Ready to inSpire others

Promoting groups of topics on subforum
Question

Hi everyone, In addition to my question on promoting topics in ongoing e-campaigns, I'm trying to find a way to incorporate the same groups of topics on a subforum. In our perception this can be done in two ways: either by using the same tags and showing them in the sidebar or by making use of qu...

42 4
8 days ago
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Frank Product Guru

Conversational Widget: FAQ

In this topic you'll find answers to common questions about the conversational widget. What is the conversational widget? The conversational widget consists of a trigger (a button to open the widget) and a pop-up modal used to display community content on pages of your website. 🛠️ Questions about...

286 7
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15 days ago
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Ragnhild Byrkjeland Getting inSpired

How to edit colors on tags?
Solved

Hi, Is it possible to edit colors on tags? I especially want to edit the hover over color, eiter edit the fill of the box or the text color or both. I do not find the correct box in "control"

65 2
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15 days ago
Celine_CB Ready to inSpire others

How to promote groups of topics using an e-campaign

Hi everyone, For an ongoing e-campaign I'm looking for a way to promote groups of Community topics. It's a programmed e-mail sequence, so we're thinking about using tags. In this way we can deeplink to a tagsearch that show relevant topics. Is this the most common way or do you tackle it differe...

29 2
16 days ago
Danjl Ready to take it to the next level

Post field error
Solved

Hi, I've noticed over the last few days I use post fields anymore. It gives me the following message: "Service is temporarily unavailable We can't process your request at the moment. Please try back later. We apologize for the inconvenience." As we use post fields to capture data for KPIs, its su...

37 2
1 month ago
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Julian inSider

How does the related topics widget work?

The related topics widget performs an automatic search on content on your community. These things are being taken into account for the search: It takes the title of the topic, and compares it (by query similarity and matching words) to the title and the first post of all existing topics. The best...

88 1
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1 month ago
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Drew C. inSpires others

Roles and Permission Discrepancies

I'm working on a role for chosen employees to be able to moderate community content and I'm having quite a time doing it. Problem 1 (major) The Moderator role gives the user access to EVERYTHING in control. Including the ability to escalate their own privileges to administrator, but that doesn't re...

215 10
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1 month ago
mafe.pelaez Ready to inSpire others

Error Message - CSRF
Solved

Hi all! I was trying to publish a post in our FR Deezer Community and when I click to create post I received this message "Error Message - CSRF" Do you know what is this about? Thank you!

138 9
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1 month ago
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Yannick Biesemans Getting inSpired

Disabling access to categories for custom roles does not work
Question

Hello, We have started to experiment with custom roles on our community in order to split up our moderator teams based on their expertise. To do this we wanted to create a custom role that only has access to certain categories, meaning that categories outside of their skill shouldn't even be visib...

54 5
Y
1 month ago
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Drew C. inSpires others

How to clear topic flag/reported status?
Question

Once someone takes action on a reported topic or post, how do I clear the flag and remove it from the list? If there's a way to do it, it doesn't seem readily apparent to me.

206 7
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1 month ago
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timcavey inSpires others

Community rules, guidelines, constitution, tips and learning resources welcome!
Solved

It seems that we don't actually have official 'house rules' or user guidelines, on at least one of our communities. This needs sorting! First we want to reach out to you all. Yes we'll need to make the call on where we want the balance between free speech and a safe place for users to be, and how s...

97 7
1 month ago
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timcavey inSpires others

Can we edit the copy of the 'flag' feature in Control?
Solved

We want the 'flag' feature to say 'Alert moderators', and teach our volunteers to use this for anything they want us to prioritise in our moderation. A.) Can we edit this ourselves in the Forum setting section? B.) Is this a good idea?

37 1
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1 month ago
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LPortalupi inSpires others

Why are usernames showing up as "Anonymous?"
Question

This week I noticed that two of our users who recently posted in our community are showing up with the username "Anonymous" and I can't find their original username in the control environment under "User overview." It's not possible to click on the "Anonymous" username. My understanding is that use...

79 2
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1 month ago
R
Ragnhild Byrkjeland Getting inSpired

Editing the CTA below header image on homepage
Question

Hi, I want to edit the colors on the CTA below the header image on the homepage. But I cant find out where it is placed in the control area. Can you give me a pointer?

43 3
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1 month ago
C
cpaco New face

How do I sort posts in Forum by the date they were posted?
Solved

It only allows me to view posts by "last active". Can someone help me sort the posts by the date they were posted?

67 3
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1 month ago
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Ragnhild Byrkjeland Getting inSpired

How to have different fonts on Headers
Solved

Hi, We finally got our customs font working on the page 😃 But now I am wondering if there is any possibilities to have different fonts on different header types? E.g. We want to have one font for the homepage header and another font for titles in quick links and categories. How can I do this? Ra...

44 2
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2 months ago
Danjl Ready to take it to the next level

Email notifications about older activity?

Hi @Julian , I've noticed a few notification emails from our community received today, where the notification is for something that happened 2 weeks ago. I've checked a few other members had the same issue.

40 1
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2 months ago
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Ragnhild Byrkjeland Getting inSpired

How do I add custom fonts?
Solved

Hi, I would like to use our own fonts on the forum. How do i do this?

90 3
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2 months ago
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Drew C. inSpires others

Email Outage - Updates?

What's the latest update on the email problem? I'm a little surprised that I haven't seen anything after nearly 3 days. http://status.insided.com/ (link to specific issue) Thanks, -Drew

559 23
2 months ago
J
JessEs Ready to take it to the next level

Editing topic/article labels
Question

When I create an article with content-type labels like "blog" or "how-to", and go to edit them later, it seems I can only delete them but not edit, nor add them to an article without any. Is there a way to do that?

69 3
Rank
2 months ago

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