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156 Topics

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Rodion inSpires others

Rule of topics sorting
Solved

Hi, We found an inconvenient situation. If we have a new topic and then we move (by mods action) a post from old topic to it, the new topic falls down in a list. So nobody could see it and help a user. How can we avoid this situation?

48 4
Rank
9 hours ago
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JasperK Getting inSpired

Ideation status API
Question

Does the API provide a way to select and update the ideation status of a topic? Can’t seem to find anything about it in the API docs.

35 2
J
4 days ago
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PatelN54 Getting inSpired

Are there any SEO benefits of embedding the widget on our website?
Solved

Hi All, We are looking to embed the widget embed the community widget on our website, once our knowledge base is up and running. The widget will be placed on our standard Help and Advice pages. However, I was wondering if the widget would bring any SEO benefit to our actual website as opposed to the...

70 2
P
14 days ago
Rank
Ronald Posthumus inSpires others

(BUG?) Merging topics gives 404 on old link
Question

Hello all, We regularly merge topics because they are doubles or similair.However, we just noticed that when doing so, the URL of the old topic gives a 404 if you use it….This became clear when doing so and checking the old URL which was still being found in Google. Is this a bug where the move acti...

157 6
Rank
15 days ago
ChrisPantelis Ready to take it to the next level

User Dashboard Date Ranges Stuck from 1970 to 1989
Question

Hey there! Just curious if anyone else is experiencing an issue with the date range in the User Dashboard.   For some reason, the date range seems to be stuck from Jan 1, 1970 to Feb 28, 1989. Any idea when this will be fixed? Looking to complete our year end reports 🙂    

41 1
Rank
21 days ago
O
onga2014 Getting inSpired

Modifying Search Filters
Solved

Hi, Currently, after creating and saving a filter, the only thing you can modify is the name of the filter. I was wondering if there is any way to be able to modify the variables of the filter itself without having to create a new filter?   Thanks

30 1
Rank
25 days ago
C
cpaco Getting inSpired

How do I sort posts in Forum by the date they were posted?
Solved

It only allows me to view posts by "last active". Can someone help me sort the posts by the date they were posted?

161 5
Rank
29 days ago
Rank
a.slyusar inSpires others

Move to existing topic_does not work well
Question

Does not move comment https://prnt.sc/qcofry from this topic https://community.kyivstar.ua/zagalni-pitannya-29/yakist-roboti-operatora-30322 to this https://community.kyivstar.ua/problemi-zi-zv-yazkom-20/pogirshilas-yakist-zv-yazku-propadaye-pokrittya-414    Check please. 

36 2
Rank
1 month ago
T
Tessel Getting inSpired

Why are all sports emojis male?
Question

As I was just decorating a topic about skiing with some emojis, I realized all sports emojis on the insided platform are male….. As it's almost 2020 I would like to know: Why?  And: can you make this more inclusive? Thanks!   

46 2
T
1 month ago
Rank
bjoern_schulze Super user

Social Media Embeddings
Question

We would like to embed social media postings (e.g. tweets, facebook statuses) into the body / text editor. The platforms usually offer an embedding code (HTML, iframes) that is supposed to be pasted into the editor field. With the current editor this seems not to be possible. Do you know a way to ma...

59 2
Rank
1 month ago
Kgastaldo Ready to inSpire others

Troubleshooting missing email notifications
Question

Hi All - Is there anything going on with the platform in regards to email notifications? I’ve had a couple employees and now a member tell me they stopped receiving emails. If there’s nothing going on platform-wide, how can I troubleshoot this? Thanks for any help!

87 9
Rank
1 month ago
JessEs Ready to inSpire others

login form fields - LastPass confusion
Solved

Hi folks, I’m reporting an issue we’ve noticed several times internally, and figured it may be affecting our external users too.   When using LastPass (maybe any password manager) it cannot identify the form fields when you login the first time after registering. It turns out that they just have to...

79 2
1 month ago
Kgastaldo Ready to inSpire others

Is there a way to require members to select from a list of tags?
Question

Hi All - Is there a way to create a list of tags and require users to select at least one when posting? I’m basically trying to get members to say what product they use when they post … 

56 2
Rank
1 month ago
R
romynatalya Getting inSpired

How can you fix welcome messages problems?
Question

Hi! We are using welcome messages for our users when they reach the ‘new’ rank (0 topics, 0 replies). But they don’t receive the messages anymore. I tried to reinstall it, but it didn’t work  I also tried to set it up with another account, but that also didn’t work.  What can I do?

39 2
Rank
1 month ago
Rank
a.slyusar inSpires others

The best answer - Who can use this feature?
Solved

Help please.  Not the first time, my moderator write me about problem with best answer. Earlier, just moderator or I choose the Best answer. But now it do someone else. Can you show me where I see this settings?  For example: https://community.kyivstar.ua/miy-kijivstar-44/propala-vozmozhnost-vhoda-v...

45 1
Rank
1 month ago
M
marisafernandes Getting inSpired

Customer Satisfaction Scores on Foruns

Hi there, We’ve been struggling with Customer Satisfaction Scores. We’re measuring C-Sat in a likert scale from 0 to 10, but our numbers are significantly lower than other channels, even from C-Sat on offline channels. I wonder if this is a trend. Do you find the same trend on your Foruns? Is there...

28 1
Rank
1 month ago
M
Mette-rM Getting inSpired

Is it possible to hide a topic?
Question

Sometimes you might have a topic that you do not want to give attention, but it might not fit trolling or toxic tone of voice, and therefore you might not want to go to the drastic point of deleting. Is it possible to hide a topic, like you can on Facebook? Or decrease visibility to some point? Any...

29 1
Rank
1 month ago
Rank
timcavey inSpires others

Configuration for mobiles - what options do we have?
Solved

We can change how our forum homepage looks, adding, removing and changing the order of how features appear with ease. It’s great!   But 80% of traffic to one of our forums is from a mobile. Most of this traffic lands on a subforum homepage or on specific topics. We want to optimise the display of th...

73 4
Rank
1 month ago
Rank
a.slyusar inSpires others

Site JS script error
Question

When you click the “Close” button, the screen locks and nothing helps except F5. Site JS script error. Invalid script execution.      

30 3
Rank
1 month ago
Kat Ready to inSpire others

Onboarding process - no welcome message/notification on the forum page after sign up
New

Hi It's true that after the sign up user will receive an email notification on his mailbox, but what if the email goes to SPAM folder? On the other hand, user should get a sort of welcome message on the platform which we could customize. What do you think guys?

115 6
R
2 months ago
R
RyanS Getting inSpired

Will Rebuild Ranks assign new custom roles?
Question

Question so easy it fits in the topic. We’re assigning a new custom role to certain ranks and I wanted to know if clicking the “Rebuild” button on the Ranks page will assign this custom role to users that already are in those ranks, or if it will only go to users that are newly assigned the rank. Th...

52 3
Rank
2 months ago
P
Pia Getting inSpired

Why does the new Community tab show "include" next to logo?
Solved

Hi all, how are you?  As you can see in the following photo the front-end Community tab suddenly shows the word “include” next to the Insided logo: I tried it with Google Chrome and Internet Explorer browser. It does show “include” for all our Deezer communities. Is this a bug or by design? Is it po...

101 3
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2 months ago
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Mette-rM Getting inSpired

Is it possible to change the author of a topic?
Question

In our community some of the first topics are written by a person no longer working with the community. I wish to change the author from her to me as I am now the person our members are interacting with and I would like them to see my face on the introduction threads and similar topics. Is this poss...

58 1
Rank
2 months ago
Rank
Rodion inSpires others

Archive PMs & does PM feature have a max PM limit?
Solved

Hey all, I got those questions from one of your major community contributor: Two questions please: Does the PM “feature” delete, eliminate or “disappear” PMs, once the number of PMs reach a x limit? (x = number of messages determined by platform provider, I guess ) If 1 is “yes”, is there any way to...

52 1
Rank
2 months ago
Kgastaldo Ready to inSpire others

How does the "Help Others" tab work?
Solved

Does anyone know how this tab populates? Is it just topics that don’t have a “Best Answer” provided? Is there a way (or another widget) to list topics that don’t have any replies? I’m just thinking it’d be nice to have a way to send employees a place or link so they can check out all topics that nee...

80 2
Rank
2 months ago

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