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832 Topics

bdavis
bdavisGetting inSpired
asked in: Got a question?

Removing Admin User: what happens to their articles?

I need to remove a former Admin as a user from our team, but before I do that, could you explain to me what happens to the content etc that she has posted in our Community? Will her posts/replies still be visible for our members to reference?

2
Kgastaldo
Super user
2 months ago
Chris Anderson
Chris AndersonReady to inSpire others
asked in: Got a question?

Create a Zap to find/add SFDC contacts when new members join

We’re setting up the SFDC<>inSided integration; however, if the new member doesn’t exist as a Contact in SFDC already, then no data flows through. Therefor, I’m trying to set up a Zap (via Zapier) to:Check if a Contact exists in SFDC when a new user joins the community If Yes, do nothing (engagement data will flow fine via the integration If No, check to see if an Account exists...this is where it gets a little tricky, not sure yet what fields to map from inSided>>SFDC to check for this, would love any examples or suggestions If Account exists, create a Contact under that Account If Account doesn’t exist, create an Account After Account is created, create a Contact under that Account I’m relatively comfortable in Zapier, but this is a more complex Zap w/paths so wondering if anyone else has done this and can share their Zap and/or tips. Thanks! cc @daniel.boon 

4
tiffany.oda
inSpires others
9 months ago
wtempleton
wtempletonReady to take it to the next level
asked in: Got a question?

Registration timestamp (and others?)

I’ve just noticed that a new user registration has a timestamp of 23-May-22 09:36. However, I noticed that earlier this morning - before that time had passed.I assume that this timestamp is pegged to a different timezone than my home timezone (currently BST) - is that correct? Other timestamps on the community overview appear to correctly show in BST. Which timezone is this running from, and is there any configuration I can change to update it to my local time? Would this affect any data exports or other timestamps I may rely on for reporting?

6
timcavey
Total Rock Star
1 day ago
Scott Baldwin
Total Rock Star
Scott BaldwinTotal Rock Star
asked in: Got a question?

Tracking UTMs for events

When we run events we often advertise externally or have campaigns which utilize UTM parameters appended to the URLs to track campaign attribution like source, medium, campaign, term, or content.Today we have our events setup in inSided and RSVPs to an event trigger a Zapier zap to run that uses the New Attendee in inSided trigger and an action to Create Webinar Registrant in Zoom. This works pretty well (though I wish it didn’t require the Zapier part in the middle).When this happens is it possible to capture the UTM values somehow when registration happens?If not, what’s the best way to track campaign attribution between the external source and other tools?

3
ddpancratz
Total Rock Star
2 days ago
ddpancratz
Total Rock Star
ddpancratzTotal Rock Star
asked in: Got a question?

Do RSS Feeds Work with Private Communities?

I’m not seeing a lot of documentation on the Insided RSS feeds mentioned in this answer. I’d love to know to know a bit more about how these are setup and what the parameters are for usage. 

2
K
3 days ago
a.slyusar
a.slyusarReady to inSpire others
asked in: Got a question?

The best answer - Who can use this feature?

Help please.  Not the first time, my moderator write me about problem with best answer. Earlier, just moderator or I choose the Best answer. But now it do someone else. Can you show me where I see this settings?  For example: https://community.kyivstar.ua/miy-kijivstar-44/propala-vozmozhnost-vhoda-v-sistemu-moy-kievstar-po-personalnomu-parolyu-30151 

3
Blastoise186
Super user
3 days ago
H
hbailey1Ready to inSpire others
asked in: Got a question?

Change the color of topic banner?

Having a hard time finding where to change the color for the topic banner.  

8
H
4 days ago
Marina Perminova
Marina PerminovaReady to take it to the next level
asked in: Got a question?

Who is active in the specific category?

Hi there,I wonder if there’s a way to see who is active in the specific category? It’s like the connection of the User and Content dashboards, you know 🤔 Our use case: we have Developer Forum, and now the DevRel team need to find active posters in that category.

1
tom.shaddock
inSider
4 days ago
SmartlyGreg
Total Rock Star
SmartlyGregTotal Rock Star
posted in Got a question?

The Smartly.io Community is finally going live with a hybrid event facilitated in part by the community, what do you think?

After a few months of setting up InSided and inviting our customers to the platform we are finally opening up to a wider audience and kicking things off with an event: Sofa Summit is a social advertising event, much like the theme of our community which will take place today 28th April at 3pm ET, with a live part in NYC.Event registration.The Smartly.io Community.The online event consists of a live stream and a live chat much like most events; but we’ve created a community group tied to the event, and all content posted on the community group will show on the event page in live allowing people to take part in the conversations and topics of the event. Want to take a look and give us feedback on our InSided setup as a whole or our hybrid event/ community group? Please reply with your input or questions!-PS: Special thank you to @Vishwas Katti @Kenneth @Oliver Marriott  @matt enbar @Social Orshi   @timcavey @Scott Baldwin @Gabolino @Blastoise186 @ddpancratz @adam.ballhaussen and many mor

5
Blastoise186
Super user
5 days ago
B
bethGetting inSpired
asked in: Got a question?

Live video and AMAs

Hi Everyone!Is there a way to stream videos from the community and have the community members ask questions by creating a reply to the topic with the video?Has anyone used Insided to do AMAs (ask me anything) for your community members?Thanks!

3
B
8 days ago
J
JohnMillsGetting started
asked in: Got a question?

Remove overlays from Loom videos

Is there a way to remove the overlays that show on a Loom video embed Loom provides 4 querystring parameters to disable the overlays: hide_owner=true hide_share=true hide_title=true hideEmbedTopBar=trueI can set those querystrings, but the overlays still show on the video. Is there a workaround to just show the plain video? Thanks

1
Alistair FIeld
inSider
8 days ago
K
KennaGetting inSpired
asked in: Got a question?

Roles & Responsibilities for cross functional partners

Hi there! We’re wrapping up implementation with InSided, and as our Community Team is quite new and very learn, we’re thinking about how we can leverage our cross-functional partners (i.e. Product, Customer Success, etc.). Curious if anyone wants to share: Which other teams/roles are involved in your community in some way (i.e. Customer Success Managers, Product Managers, etc.) How those folks engage with your community/community members 

1
Alistair FIeld
inSider
8 days ago
T
tfrissGetting started
asked in: Got a question?

Can you set up link redirects?

Is it possible to set up link redirects? If you archive content, and a user clicks and old link to that content, can you make it so that they end up on a new page of your choice (either on inSided or not on inSided)

3
bas
inSider
9 days ago
T
tfrissGetting started
asked in: Got a question?

Can you merge topics?

We have multiple topics that are pretty much the same. We’d like to merge them and make sure that if anyone has a link to the different (old) versions of the topics, they all end up on the merged topic page. 

1
ddpancratz
Total Rock Star
10 days ago
alison.mancinelli
alison.mancinelliGetting inSpired
asked in: Got a question?

Why does the robots.txt endpoint pop up at weird times?

I am still in limited availability with my community but I have had two employees indicate the robots.txt endpoint pops up at weird times. once when clicking the account verification email  when reseting a passwordAnyone understand why this would happen?  

3
bas
inSider
10 days ago
SmartlyGreg
Total Rock Star
SmartlyGregTotal Rock Star
asked in: Got a question?

Custom user title not overwriting the Rank on Homepage feed; bug or feature?

We’ve recently noticed that after implementing the COmmunity Manager Custom user title, that the Rank is not actually overwritten in some places, namely the homepage feed, while it does show correctly on the hover over user pop-up.Any suggestions on this? Anyone else encounter the issue?

4
SmartlyGreg
Total Rock Star
10 days ago
C
Chelsea RobertsReady to take it to the next level
asked in: Got a question?

Moderator Approval Banner

Our Community is publicly accessible, but our users must be registered and approved in order to access certain parts of the system such as Product Updates. I have to manually approve each user and assign them a custom role. As with any manual process, there is a delay between when a user registers and when i grant them access. There is a banner that displays to the user letting them know they have to activate their account through a link in their email. This is very helpful.When they select the link in the email to activate their account, the Community opens with a red banner that says that their account needs moderator approval. I like this banner but would love to know the hidden phrase so that I can update the terminology so that users understand that it might take a day to get full access. Another issue is this banner appears only once, briefly. The banner doesn’t stay visible to the user until the record is approved.TLDR;How can I change the phrase for the activate and moderator a

4
ddpancratz
Total Rock Star
11 days ago
C
chloe.tullyGetting inSpired
asked in: Got a question?

What does a customer see if their invite to join the communtiy expires?

If I invite a customer to join my community using System Emails and their invite expires, would someone be able to let me know what they’ll see or be taken to if they click on that link after it’s expired? 

0
C
11 days ago
ruth.kenrick
ruth.kenrickReady to take it to the next level
asked in: Got a question?

Embedding JavaScript code

Hi there, I have a piece of javascript code that I want to embed on a few pages of our community to enable some in-site messaging, does anyone know how I can add the code? Thanks!

1
SmartlyGreg
Total Rock Star
15 days ago
timcavey
Total Rock Star
timcaveyTotal Rock Star
asked in: Got a question?

Is there a feature in Control to resend activation emails to members?

Is there a feature in Control to resend activation emails to members? If not, I’ll create an Idea for this.  Use case: someone signed up a long time ago, never activated their account, and can’t find the activation email. I want to be able to resend the email to let them activate their account...

1
timcavey
Total Rock Star
17 days ago
timcavey
Total Rock Star
timcaveyTotal Rock Star
asked in: Got a question?

What is the Knowledge Center Bot (KCB) appearing on my staging environment?

What’s this then? <div role="button" aria-label="Knowledge Center Bot, also known as KC Bot is an onboarding assistant that allows you to see the list of onboarding items in one place for quick and easy reference. This improves your in-app experience." tabindex="0" class="dragging-handle"></div>  

2
Seb
inSider
18 days ago
aluciani
Total Rock Star
alucianiTotal Rock Star
posted in Got a question?

Anyone Tried to host a virtual Hackathon through their Community

Hello everyone, I was curious to know if anyone had tried to host or leverage their online community for a hackathon. I know these are very popular offline. I'm looking for ways to integrate our online community into those activities. Questions: [list] [*]Have you ever run an online hackathon? [*]Have you used special software/website to do that? [*]Any ideas on how to integrate a hackathon into your community? [/list] Thanks for sharing in advance, hoping others find this post useful.

3
A
inSpires others
18 days ago
ddpancratz
Total Rock Star
ddpancratzTotal Rock Star
asked in: Got a question?

How to do rows of 4 quick links like InSpired?

The new InSpired home page, community overview page, and knowledge base overview page all use what appears to be rows of 4 quick links. When I configure the quicklink widget on my home page, adding a fourth quick link reconfigures the layout to be 2x2, rather than 1x4How is InSpired doing this? Or how can I achieve the same result?This article says this in relation to quick links and featured content, but doesn’t reveal how it’s setupOn inSpired, we also showcase a few categories that we want to highlight a little bit more:

5
timcavey
Total Rock Star
18 days ago
Kgastaldo
Super user
KgastaldoSuper user
asked in: Got a question?

Direct Link to Create an Account

Hi All - I believe this exists but cannot remember what it is - and none of my guesses have worked.Isn’t there a page where we can send people to create an account, like:www.community.yourcommunity.com/joinor /registeror /createanaccountI cannot remember what it would be! Any help appreciated. 

1
bas
inSider
22 days ago
ryanne.perry
ryanne.perryReady to inSpire others
asked in: Got a question?

How are you setting up employees and excluding them from Analytics?

Hi Community! I have two questions regarding adding/inviting employee’s to the Community.How are you setting up their roles to indicate they employees but they only have regular register user rights? If they are setup, how do you make sure they are excluded from the Analytics reporting? I currently have a custom role and rank for our employees so that I can assign a logo and build a employee MVP board but it’s excluded from taking up a moderator/admin role. Do you have any workarounds for doing this more efficiently? I am responsible for sharing data metrics weekly at this point as our Community is new and trying to make this process easier.Any thoughts and advise is much appreciated!

0
ryanne.perry
23 days ago

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