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  • 543 Replies

149 Topics

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bjoern_schulze Super user

Social Media Embeddings
Question

We would like to embed social media postings (e.g. tweets, facebook statuses) into the body / text editor. The platforms usually offer an embedding code (HTML, iframes) that is supposed to be pasted into the editor field. With the current editor this seems not to be possible. Do you know a way to ma...

15 1
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2 days ago
Kgastaldo Ready to inSpire others

Troubleshooting missing email notifications
Question

Hi All - Is there anything going on with the platform in regards to email notifications? I’ve had a couple employees and now a member tell me they stopped receiving emails. If there’s nothing going on platform-wide, how can I troubleshoot this? Thanks for any help!

69 9
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5 days ago
J
JessEs Ready to inSpire others

login form fields - LastPass confusion
Solved

Hi folks, I’m reporting an issue we’ve noticed several times internally, and figured it may be affecting our external users too.   When using LastPass (maybe any password manager) it cannot identify the form fields when you login the first time after registering. It turns out that they just have to...

51 2
J
6 days ago
Kgastaldo Ready to inSpire others

Is there a way to require members to select from a list of tags?
Question

Hi All - Is there a way to create a list of tags and require users to select at least one when posting? I’m basically trying to get members to say what product they use when they post … 

35 2
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10 days ago
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romynatalya Getting inSpired

How can you fix welcome messages problems?
Question

Hi! We are using welcome messages for our users when they reach the ‘new’ rank (0 topics, 0 replies). But they don’t receive the messages anymore. I tried to reinstall it, but it didn’t work  I also tried to set it up with another account, but that also didn’t work.  What can I do?

24 2
Rank
12 days ago
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a.slyusar inSpires others

The best answer - Who can use this feature?
Solved

Help please.  Not the first time, my moderator write me about problem with best answer. Earlier, just moderator or I choose the Best answer. But now it do someone else. Can you show me where I see this settings?  For example: https://community.kyivstar.ua/miy-kijivstar-44/propala-vozmozhnost-vhoda-v...

37 1
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12 days ago
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marisafernandes Getting inSpired

Customer Satisfaction Scores on Foruns

Hi there, We’ve been struggling with Customer Satisfaction Scores. We’re measuring C-Sat in a likert scale from 0 to 10, but our numbers are significantly lower than other channels, even from C-Sat on offline channels. I wonder if this is a trend. Do you find the same trend on your Foruns? Is there...

19 1
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12 days ago
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Mette-rM Getting inSpired

Is it possible to hide a topic?
Question

Sometimes you might have a topic that you do not want to give attention, but it might not fit trolling or toxic tone of voice, and therefore you might not want to go to the drastic point of deleting. Is it possible to hide a topic, like you can on Facebook? Or decrease visibility to some point? Any...

22 1
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13 days ago
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timcavey inSpires others

Configuration for mobiles - what options do we have?
Solved

We can change how our forum homepage looks, adding, removing and changing the order of how features appear with ease. It’s great!   But 80% of traffic to one of our forums is from a mobile. Most of this traffic lands on a subforum homepage or on specific topics. We want to optimise the display of th...

55 4
Rank
13 days ago
Rank
a.slyusar inSpires others

Site JS script error
Question

When you click the “Close” button, the screen locks and nothing helps except F5. Site JS script error. Invalid script execution.      

24 3
Rank
13 days ago
Kat Ready to inSpire others

Onboarding process - no welcome message/notification on the forum page after sign up
New

Hi It's true that after the sign up user will receive an email notification on his mailbox, but what if the email goes to SPAM folder? On the other hand, user should get a sort of welcome message on the platform which we could customize. What do you think guys?

85 6
R
18 days ago
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RyanS Getting inSpired

Will Rebuild Ranks assign new custom roles?
Question

Question so easy it fits in the topic. We’re assigning a new custom role to certain ranks and I wanted to know if clicking the “Rebuild” button on the Ranks page will assign this custom role to users that already are in those ranks, or if it will only go to users that are newly assigned the rank. Th...

38 3
Rank
20 days ago
P
Pia Getting inSpired

Why does the new Community tab show "include" next to logo?
Solved

Hi all, how are you?  As you can see in the following photo the front-end Community tab suddenly shows the word “include” next to the Insided logo: I tried it with Google Chrome and Internet Explorer browser. It does show “include” for all our Deezer communities. Is this a bug or by design? Is it po...

86 3
P
22 days ago
M
Mette-rM Getting inSpired

Is it possible to change the author of a topic?
Question

In our community some of the first topics are written by a person no longer working with the community. I wish to change the author from her to me as I am now the person our members are interacting with and I would like them to see my face on the introduction threads and similar topics. Is this poss...

51 1
Rank
23 days ago
Rank
Rodion inSpires others

Archive PMs & does PM feature have a max PM limit?
Solved

Hey all, I got those questions from one of your major community contributor: Two questions please: Does the PM “feature” delete, eliminate or “disappear” PMs, once the number of PMs reach a x limit? (x = number of messages determined by platform provider, I guess ) If 1 is “yes”, is there any way to...

47 1
Rank
24 days ago
Kgastaldo Ready to inSpire others

How does the "Help Others" tab work?
Solved

Does anyone know how this tab populates? Is it just topics that don’t have a “Best Answer” provided? Is there a way (or another widget) to list topics that don’t have any replies? I’m just thinking it’d be nice to have a way to send employees a place or link so they can check out all topics that nee...

55 2
Rank
24 days ago
Pieter Ready to inSpire others

How can I use the three smaller quicklinks as used on the insided community homepage?
Solved

Hi! I noticed a new feature on the Insided community How can I set this up? Anyone? Cheers!

334 18
Rank
25 days ago
Celine_CB Ready to inSpire others

How to promote groups of topics using an e-campaign

Hi everyone, For an ongoing e-campaign I'm looking for a way to promote groups of Community topics. It's a programmed e-mail sequence, so we're thinking about using tags. In this way we can deeplink to a tagsearch that show relevant topics. Is this the most common way or do you tackle it differe...

66 3
T
26 days ago
Kgastaldo Ready to inSpire others

Can I edit what appears in the description?
Solved

Hi All - I don’t see a place to do this, but is there a way to edit the prompt in the description box? I’d like to use it to remind people to add their product/version number to their posts. 

42 1
Rank
27 days ago
David T-Mobile Ready to inSpire others

New lay-out or issue with best marked answers?
Solved

Hi all,We've noticed that the replies of the best marked answers are being displayed differently then before:  Thought this might be an issue with our own Community, but just checked with others and they have the same lay-out as well. Is there a way to adjust this on our end, because personally we'r...

73 4
Rank
27 days ago
Rank
Hiewwaiy

Search within a subforum / category
Solved

Hi, Am I right when I say there's no possibility te search within a subforum? As the search bar always searches through the whole community? Thanks!

232 11
Rank
1 month ago
Rank
Ronald Posthumus inSpires others

(BUG?) Merging topics gives 404 on old link
Question

Hello all, We regularly merge topics because they are doubles or similair.However, we just noticed that when doing so, the URL of the old topic gives a 404 if you use it….This became clear when doing so and checking the old URL which was still being found in Google. Is this a bug where the move acti...

66 2
Rank
1 month ago
P
PatelN54 Getting inSpired

Creating our knowledge base
Solved

Hi All, We’re currently in the process of creating our knowledge base, and I was just wondering what you would recommend as best practise for old articles and categories.We’re looking to completely revamp our community by creating new categories to replace the old ones, and breakdown our current art...

95 3
Rank
1 month ago
Pieter Ready to inSpire others

How can I migrate articles and topics from the community to the knowledge base?
Question

Hi Everyone! Is it possible to migrate content from the community to the knowledge base? I couldn’t find any topics on that matter on the inspired community. There are some how-to’s tutorials about the community itself that already exist that I would like to migrate as more standing out content on t...

53 1
Rank
1 month ago
Rank
Drew C. inSpires others

Unable to generate API Token from Client ID/Secret
Question

I’m having a bit of trouble getting started with the API. I’m trying a token via OAuth2 and have tried from the terminal on my Mac and from the RESTClient add-on in Firefox. I’ve generated keys in production and our sandbox and no matter what I’ve tried, I get the same response: {"error_description"...

102 4
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Rank
1 month ago

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