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We’re setting up the SFDC<>inSided integration; however, if the new member doesn’t exist as a Contact in SFDC already, then no data flows through. Therefor, I’m trying to set up a Zap (via Zapier) to:Check if a Contact exists in SFDC when a new user joins the community If Yes, do nothing (engagement data will flow fine via the integration If No, check to see if an Account exists...this is where it gets a little tricky, not sure yet what fields to map from inSided>>SFDC to check for this, would love any examples or suggestions If Account exists, create a Contact under that Account If Account doesn’t exist, create an Account After Account is created, create a Contact under that Account I’m relatively comfortable in Zapier, but this is a more complex Zap w/paths so wondering if anyone else has done this and can share their Zap and/or tips. Thanks! cc @daniel.boon
I’ve just noticed that a new user registration has a timestamp of 23-May-22 09:36. However, I noticed that earlier this morning - before that time had passed.I assume that this timestamp is pegged to a different timezone than my home timezone (currently BST) - is that correct? Other timestamps on the community overview appear to correctly show in BST. Which timezone is this running from, and is there any configuration I can change to update it to my local time? Would this affect any data exports or other timestamps I may rely on for reporting?
When we run events we often advertise externally or have campaigns which utilize UTM parameters appended to the URLs to track campaign attribution like source, medium, campaign, term, or content.Today we have our events setup in inSided and RSVPs to an event trigger a Zapier zap to run that uses the New Attendee in inSided trigger and an action to Create Webinar Registrant in Zoom. This works pretty well (though I wish it didn’t require the Zapier part in the middle).When this happens is it possible to capture the UTM values somehow when registration happens?If not, what’s the best way to track campaign attribution between the external source and other tools?
Help please. Not the first time, my moderator write me about problem with best answer. Earlier, just moderator or I choose the Best answer. But now it do someone else. Can you show me where I see this settings? For example: https://community.kyivstar.ua/miy-kijivstar-44/propala-vozmozhnost-vhoda-v-sistemu-moy-kievstar-po-personalnomu-parolyu-30151
Hi there,I wonder if there’s a way to see who is active in the specific category? It’s like the connection of the User and Content dashboards, you know 🤔 Our use case: we have Developer Forum, and now the DevRel team need to find active posters in that category.
The Smartly.io Community is finally going live with a hybrid event facilitated in part by the community, what do you think?
After a few months of setting up InSided and inviting our customers to the platform we are finally opening up to a wider audience and kicking things off with an event: Sofa Summit is a social advertising event, much like the theme of our community which will take place today 28th April at 3pm ET, with a live part in NYC.Event registration.The Smartly.io Community.The online event consists of a live stream and a live chat much like most events; but we’ve created a community group tied to the event, and all content posted on the community group will show on the event page in live allowing people to take part in the conversations and topics of the event. Want to take a look and give us feedback on our InSided setup as a whole or our hybrid event/ community group? Please reply with your input or questions!-PS: Special thank you to @Vishwas Katti @Kenneth @Oliver Marriott @matt enbar @Social Orshi @timcavey @Scott Baldwin @Gabolino @Blastoise186 @ddpancratz @adam.ballhaussen and many mor
Is there a way to remove the overlays that show on a Loom video embed Loom provides 4 querystring parameters to disable the overlays: hide_owner=true hide_share=true hide_title=true hideEmbedTopBar=trueI can set those querystrings, but the overlays still show on the video. Is there a workaround to just show the plain video? Thanks
Hi there! We’re wrapping up implementation with InSided, and as our Community Team is quite new and very learn, we’re thinking about how we can leverage our cross-functional partners (i.e. Product, Customer Success, etc.). Curious if anyone wants to share: Which other teams/roles are involved in your community in some way (i.e. Customer Success Managers, Product Managers, etc.) How those folks engage with your community/community members
I am still in limited availability with my community but I have had two employees indicate the robots.txt endpoint pops up at weird times. once when clicking the account verification email when reseting a passwordAnyone understand why this would happen?
We’ve recently noticed that after implementing the COmmunity Manager Custom user title, that the Rank is not actually overwritten in some places, namely the homepage feed, while it does show correctly on the hover over user pop-up.Any suggestions on this? Anyone else encounter the issue?
Our Community is publicly accessible, but our users must be registered and approved in order to access certain parts of the system such as Product Updates. I have to manually approve each user and assign them a custom role. As with any manual process, there is a delay between when a user registers and when i grant them access. There is a banner that displays to the user letting them know they have to activate their account through a link in their email. This is very helpful.When they select the link in the email to activate their account, the Community opens with a red banner that says that their account needs moderator approval. I like this banner but would love to know the hidden phrase so that I can update the terminology so that users understand that it might take a day to get full access. Another issue is this banner appears only once, briefly. The banner doesn’t stay visible to the user until the record is approved.TLDR;How can I change the phrase for the activate and moderator a
Is there a feature in Control to resend activation emails to members? If not, I’ll create an Idea for this. Use case: someone signed up a long time ago, never activated their account, and can’t find the activation email. I want to be able to resend the email to let them activate their account...
What’s this then? <div role="button" aria-label="Knowledge Center Bot, also known as KC Bot is an onboarding assistant that allows you to see the list of onboarding items in one place for quick and easy reference. This improves your in-app experience." tabindex="0" class="dragging-handle"></div>
Hello everyone, I was curious to know if anyone had tried to host or leverage their online community for a hackathon. I know these are very popular offline. I'm looking for ways to integrate our online community into those activities. Questions: [list] [*]Have you ever run an online hackathon? [*]Have you used special software/website to do that? [*]Any ideas on how to integrate a hackathon into your community? [/list] Thanks for sharing in advance, hoping others find this post useful.
The new InSpired home page, community overview page, and knowledge base overview page all use what appears to be rows of 4 quick links. When I configure the quicklink widget on my home page, adding a fourth quick link reconfigures the layout to be 2x2, rather than 1x4How is InSpired doing this? Or how can I achieve the same result?This article says this in relation to quick links and featured content, but doesn’t reveal how it’s setupOn inSpired, we also showcase a few categories that we want to highlight a little bit more:
Hi All - I believe this exists but cannot remember what it is - and none of my guesses have worked.Isn’t there a page where we can send people to create an account, like:www.community.yourcommunity.com/joinor /registeror /createanaccountI cannot remember what it would be! Any help appreciated.
Hi Community! I have two questions regarding adding/inviting employee’s to the Community.How are you setting up their roles to indicate they employees but they only have regular register user rights? If they are setup, how do you make sure they are excluded from the Analytics reporting? I currently have a custom role and rank for our employees so that I can assign a logo and build a employee MVP board but it’s excluded from taking up a moderator/admin role. Do you have any workarounds for doing this more efficiently? I am responsible for sharing data metrics weekly at this point as our Community is new and trying to make this process easier.Any thoughts and advise is much appreciated!
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