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  • 120 Topics
  • 406 Replies

120 Topics

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Ragnhild Byrkjeland Getting inSpired

How to have different fonts on Headers
Question

Hi, We finally got our customs font working on the page 😃 But now I am wondering if there is any possibilities to have different fonts on different header types? E.g. We want to have one font for the homepage header and another font for titles in quick links and categories. How can I do this? Ra...

3 0
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4 hours ago
Danjl Getting inSpired

Email notifications about older activity?

Hi @Julian , I've noticed a few notification emails from our community received today, where the notification is for something that happened 2 weeks ago. I've checked a few other members had the same issue.

14 1
Rank
8 hours ago
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Ragnhild Byrkjeland Getting inSpired

How do I add custom fonts?
Question

Hi, I would like to use our own fonts on the forum. How do i do this?

58 3
Rank
10 hours ago
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Drew C. inSpires others

Email Outage - Updates?

What's the latest update on the email problem? I'm a little surprised that I haven't seen anything after nearly 3 days. http://status.insided.com/ (link to specific issue) Thanks, -Drew

541 23
1 day ago
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JessEs Getting inSpired

Editing topic/article labels
Question

When I create an article with content-type labels like "blog" or "how-to", and go to edit them later, it seems I can only delete them but not edit, nor add them to an article without any. Is there a way to do that?

58 3
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1 day ago
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bjoern_schulze inSpires others

inSided Information Policy, Testing and Deployment

I just found out, by chance, that inSided deployed a new function. We couldn't test this new function before on our Staging Environment and because of that this function doesn't work correctly on our Live Environment now. This is not acceptable. (I'm referring to the new function that, while creati...

188 8
1 day ago
NancyVics Getting inSpired

Self-notifications: is this something we can change?
Solved

Hi all, I've got a question about the email notifications triggered by 'Best Answer' being marked on a post. If I mark my own comment as the Best Answer, I get a notification saying this has happened. I'm a moderator, but other forum users would also be able to do this on their comment if they th...

40 3
5 days ago
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Shane inSider

How do I add, edit & delete categories

Users with access to the moderation environment are able to add, edit & delete categories and subforums. Steps to take: Login to the moderation environment (e.g. companyname.insided.com) Go to Forum Settings > Forum structure The forum structure shows the order of the categories and subforums a...

69 3
Rank
6 days ago
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LPortalupi inSpires others

Is the order of private messages a permanent change?
Solved

Today I noticed that my private messages with a community member are now displayed in reverse chronological order. This means that the most recent message is at the top. I understand the benefit of this, but now when I want to reply to that message, I must scroll down to the very bottom. This mean...

293 17
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7 days ago
J
JessEs Getting inSpired

bug with greater than/less than symbols
Solved

Hi, we have a community of developers who are also math geeks, and we need to use 'greater than' and 'less than' > < symbols pretty frequently. Apparently these are reserved characters, and when you post something these symbols break the underlying markup and you end up losing parts of your post o...

67 1
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13 days ago
Rank
OVOdarran Super user

Anyone else having issues posting content via control environment?
Question

Created a new category and its telling me it doesn't exist when I try and post a new topic in there, but it's definitely there, I can see it in the back and front end......... Reported to Insided, but just wondering if there is something I've not done right? Also Boost forum user getting an autho...

52 2
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14 days ago
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freydrew inSpires others

What happens when you change the email in a user's profile?
Solved

Hey everyone, I got a request from a user that signed up to the community with his work email. He's been a loyal member for years. Now, he's changing jobs and will lose access to that email address. He doesn't want to lose all of his badges/stats by creating a new account and I'm not sure what wil...

47 3
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27 days ago
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Moller Toma Ready to inSpire others

When I make badges, aren't Members receiving badges retroactively?
Solved

Example: Everyone gets a badge when posting the first idea. The badge has just been created, but I already have many members who have posted a first idea. They don't get a badge at the moment until they post an idea again?

92 7
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28 days ago
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Pav Dhillon New face

idmobile - superhero
Solved

Hi I would like to know who our 2 superheros are and also when I registered it didn't allow me to have a username as PavD. Please could you assist. Thanks Pav

77 5
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29 days ago
timcavey Ready to inSpire others

Number of members who made their first contributions - does this metric exist?
Solved

Does anywhere in analytics tell me the number of members who made their first contributions, aka new user activity, for any date range?

153 7
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1 month ago
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Drew C. inSpires others

Is it possible to subscribe to or follow a particular keyword?
Solved

One of my coworkers has a few keywords he'd like to get notifications for if someone uses them - e.g. Ansible. Is there any way to subscribe to or follow a keyword's usage in the community? I know I can save a filter for this, but there are no notifications for it. It seems possible to do this with...

70 1
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1 month ago
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Koen Sterken inSpires others

User information on Quick Links

Insided recently released the quick links for the community start page. We are still looking how to implement these in our live community, but that process is ongoing and we will work that out with some help of @Julian. We received some feedback from our customers stating they couldn't find their o...

104 4
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2 months ago
Keith N Getting inSpired

Links and Emojis
Solved

Hello all, A member on our community was sharing links to a few online radio stations which include the characters ":" and "8" right next to one another. If we put them together we get an interesting crooked smile emoji. 🙄 This, in turn, breaks the link and makes it unusable. Putti...

88 2
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2 months ago
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Frank Product Guru

Conversational Widget: FAQ

In this topic you'll find answers to common questions about the conversational widget. What is the conversational widget? The conversational widget consists of a trigger (a button to open the widget) and a pop-up modal used to display community content on pages of your website. 🛠️ Questions about...

244 5
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2 months ago
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Koen Sterken inSpires others

How do you keep your curated content (for the widget) manageable?
Question

Since the beginning of this year we are using the community widget in our software, mainly to give users easy access to relevant topics, training material, and how to's. Because we are writing our own training material, we want to make sure that those topics will be shown first (because they are 10...

114 1
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2 months ago
a.slyusar Ready to inSpire others

Missing borders
Solved

Prod (https://community.kyivstar.ua/ ) http://prntscr.com/n318vn Test ( moderated ) http://prntscr.com/n31a6l

95 4
2 months ago
EricF Ready to inSpire others

[bug] Pasting images in the text editor causes them to disappear when published
Question

Priority: medium-low Steps to Repro: reply to a topic on the backend paste an image into the text editor publish the reply Current Behavior: The image disappears on the front end Expected Behavior: The image is visable on the front end Reproducibility: Always Attached Media: Screen caputre o...

67 1
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2 months ago
EricF Ready to inSpire others

[Bug] As a mod, when I change my password from the control backend, it removes my custom role
New

Priority: Medium-High Steps to Repro: - Create an account with "mod" and custom "Streamlabs staff" role - change your password Current Behavior: - the custom "Streamlabs staff" role is removed Expected Behavior: - no changes to the custom role occur Reproducibility: Always Additional info: This...

90 2
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2 months ago
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Frank Product Guru

Can I send an email to all community users from the inSided platform?

If you are launching a newsletter or trying to announce something important to your community users, it is not possible to send emails from the community itself. However you can easily export list of user email addresses and use a different mailer service to send emails to these users: Go to Analyt...

63 0
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2 months ago
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Frank Product Guru

What does registration and login rate limit mean?

Have you or your users come across these error messages? validation.user_register.ratelimit or validation.user_login.ratelimit. This are due to our rate limiting feature is applied when specific users or actions exceed a defined limit. We've developed the following rate limits: Limit on failed regi...

42 0
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2 months ago

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