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111 Topics

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Koen Sterken inSpires others

User information on Quick Links

Insided recently released the quick links for the community start page. We are still looking how to implement these in our live community, but that process is ongoing and we will work that out with some help of @Julian. We received some feedback from our customers stating they couldn't find their o...

75 4
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2 days ago
Keith N Getting inSpired

Links and Emojis
Solved

Hello all, A member on our community was sharing links to a few online radio stations which include the characters ":" and "8" right next to one another. If we put them together we get an interesting crooked smile emoji. 🙄 This, in turn, breaks the link and makes it unusable. Putti...

69 2
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6 days ago
V
Vanessa_MEO Getting inSpired

Change member username
Solved

Hello all, How can I change a member's username? I've tried to do it in the control environment but it keeps telling me that the email is already in use. I don't want to change the email, only the username. Thanks

69 2
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12 days ago
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Drew C. inSpires others

Email Outage - Updates?

What's the latest update on the email problem? I'm a little surprised that I haven't seen anything after nearly 3 days. http://status.insided.com/ (link to specific issue) Thanks, -Drew

449 16
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13 days ago
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Frank Product Guru

Conversational Widget: FAQ

In this topic you'll find answers to common questions about the conversational widget. What is the conversational widget? The conversational widget consists of a trigger (a button to open the widget) and a pop-up modal used to display community content on pages of your website. 🛠️ Questions about...

194 5
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16 days ago
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Koen Sterken inSpires others

How do you keep your curated content (for the widget) manageable?
Question

Since the beginning of this year we are using the community widget in our software, mainly to give users easy access to relevant topics, training material, and how to's. Because we are writing our own training material, we want to make sure that those topics will be shown first (because they are 10...

75 1
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20 days ago
a.slyusar Ready to inSpire others

Missing borders
Solved

Prod (https://community.kyivstar.ua/ ) http://prntscr.com/n318vn Test ( moderated ) http://prntscr.com/n31a6l

85 4
20 days ago
EricF Ready to inSpire others

[bug] Pasting images in the text editor causes them to disappear when published
Question

Priority: medium-low Steps to Repro: reply to a topic on the backend paste an image into the text editor publish the reply Current Behavior: The image disappears on the front end Expected Behavior: The image is visable on the front end Reproducibility: Always Attached Media: Screen caputre o...

44 1
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25 days ago
EricF Ready to inSpire others

[Bug] As a mod, when I change my password from the control backend, it removes my custom role
New

Priority: Medium-High Steps to Repro: - Create an account with "mod" and custom "Streamlabs staff" role - change your password Current Behavior: - the custom "Streamlabs staff" role is removed Expected Behavior: - no changes to the custom role occur Reproducibility: Always Additional info: This...

85 2
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25 days ago
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Frank Product Guru

Can I send an email to all community users from the inSided platform?

If you are launching a newsletter or trying to announce something important to your community users, it is not possible to send emails from the community itself. However you can easily export list of user email addresses and use a different mailer service to send emails to these users: Go to Analyt...

40 0
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30 days ago
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Frank Product Guru

What does registration and login rate limit mean?

Have you or your users come across these error messages? validation.user_register.ratelimit or validation.user_login.ratelimit. This are due to our rate limiting feature is applied when specific users or actions exceed a defined limit. We've developed the following rate limits: Limit on failed regi...

26 0
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30 days ago
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Drew C. inSpires others

Direct profile link
Solved

When welcoming new members and asking them to update their profile, is there way to share a direct link to their profile? Coming from GetSatisfaction, we had a nice redirect that could be used once logged in, similar to this: https://{$community_url}/me The user would then be redirected to the pro...

44 2
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1 month ago
J
jferretty Getting started

Does insided support SAML2.0 for authentication ?
Solved

Hi - I am wondering if this product supports SAML 2.0 ? Thanks !

63 1
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1 month ago
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Drew C. inSpires others

Can email subjects be customized with phrases?
Solved

The title says it all. Can we customize the subject text of notification emails using phrases (or any other mechanism)?

205 7
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1 month ago
a.slyusar Ready to inSpire others

Limited access to the topic
Question

There was a need to make limited access to the topic. Is it possible? For example, there are 10 people who need to be given access to only one topic in the community. Thank you in advance

86 5
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1 month ago
M
Maxime C Getting inSpired

Rotating agents
Question

Hi guys, I would like to ask the telco community how they handle the rotation of agents. How do they ensure that the new agent takes over properly the topic left unresolved by the previous agent. Any specific tool ? Thanks Also, how do you deal with PM sent to an absentee agent ?

62 3
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1 month ago
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Monique inSpires others

Mysterious button
Solved

Hi all, A view of our users mentioned a button on our community. @Niels Kamper and I have been searching all over our website, but couldn't find it. Is there any way our community members see different features than we do? Also: what does this button do? Translated to English, it says 'Mark all for...

78 4
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1 month ago
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Drew C. inSpires others

How to clear topic flag/reported status?
Question

Once someone takes action on a reported topic or post, how do I clear the flag and remove it from the list? If there's a way to do it, it doesn't seem readily apparent to me.

128 6
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1 month ago
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aluciani inSpires others

Any Best Practice/Guidance on Renaming a Forum?
Solved

Hello everyone, I have a forum named after a product, and that product has recently changed names. There are about 60 topics in that forum and was wondering - is there a best practice or any guidance on how to handle a rename? Or am I just over thinking this and should just rename it. I guess I wi...

62 4
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1 month ago
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OVOdarran Super user

How do I edit the "Page not Found" page on our community?
Question

I need to edit this page, as the journey I took as a customer, I clicked on a helpful link suggested against a topic I was on and got to the page not found page, which just told me to email...... The most likely cause of this is not an error but that we've merged the topic, therefore this page need...

70 6
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1 month ago
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Frank Product Guru

What cookies do we set in your web browser?

What cookies do we set in your web browser? inSided uses cookies for certain parts of the functionality. The following explanations detail the names of the cookies set, why we set them and what they’re used for. NOTE: Extra cookies can be set by your Server Side Includes (SSI) / Third Party Scripts...

57 0
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1 month ago
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Monique inSpires others

Moving multiple replies to new topic?
Solved

Hi all, Question: it seems impossible to move multiple replies to a new topic (it is possible to move them to an existing topic however). Can anyone tell me why?

53 1
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1 month ago
K
Kaouther Getting started

Request to support Sub-categories in Insided
Solved

Is there any plan to support sub-categories on Insided ? if yes , any estimated release date ? Thanks ! Kaouther

118 4
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1 month ago
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Frank Product Guru

Which personal data do we store and process?

In this table you find a list of personal data we store and process: For how long do we process personal data (retention period/ storage limitation)? Until the SaaS subscription service contract expires or churns; then all the customer's community data (including any backups and logs) will be del...

19 0
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1 month ago
a.slyusar Ready to inSpire others

Redirect to the actual topic
Solved

Members of my community often create the same type of questions and topics for discussion. In this connection, my moderators are transferring these new questions/topics to topics previously created by other users. And for some reason, these topics that have been moved to current topics are displaye...

66 2
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2 months ago

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