Guide

Community Support - best practices and processes

  • 24 July 2019
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  • Gainsight Employee: ACE
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Support-driven communities are usually also successful communities. However their success is not a given - the community needs to be well-integrated in the customer journey and managed correctly in order to grow.



We have created a guide which helps you to learn what's important when doing support on the community, including some best practices and most valuable features. You can find this guide attached to this article.



Should you have some questions or challenges - just let us know in the comments!



Tip: If you want to learn more about content- and user management in regards to support, make sure to check out our dedicated Moderation Training.

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