What could be affecting my community?
From time to time you might be running into an unexpected behaviour of the platform - usually the main reason for this is caused by clashing elements and styling rules contained within the Server Side Included header/footer or problems with third party code additions. It is not always easy and straightforward to tell what's causing that certain behaviour anomaly.
So we've provided the following commands to help you narrow down the different scenarios, we also heavily make use of these when performing internal investigations. Therefore, we highly recommend you to make use of them whenever you encounter some issues on the platform. All you need to do is to add these parameters at the end of the URL on the page where you can see issues:
- ?disableSsi = Disable your Server Side Included header & footer
- ?disableTps = Disable your Third Party Scripts
- ?flush = Forced cache clearing
Give them a try on your community now! Don't worry, the changes will only be visible on your own PC and will not be seen by the end users of the community.
Is your issue still persisting? Then just reach out to us at firstname.lastname@example.org let us know about your issue and we will save the day! Just provide as much information as possible to us as well as the steps you may have already tried to remedy the problem.