Support

How to contact support

  • 29 January 2019
  • 2 replies
  • 1725 views

Userlevel 7
Badge +1

Ran into an issue and need help? We are there for you! Please find our contact details as well as our SLA below.
 

Before you contact support


Sometimes support is unable to help you or answer your question, they might not be responsible or are not the ideal contact for certain types of questions. Here a quick checklist of things which we think might help you before checking with support:

Best practices in using the inSided platform

If your question is about setting up the platform or how to use a feature the best way, then the community probably is the better place for your question. Check out our Knowledgebase, or crowd source from our team or your peers and Ask your question here.

Issues caused by Third-Party scripts
We sometimes receive bug reports which are caused by a script that has been added/changed by you or your colleagues before. If you know that you have changed something before, see if it helps when you disable the Third-Party script. Of course you can still ask us for help if you do not know any further. ;)
 

Contact details


Email: support@insided.com

or you can also contact us at:

support.insided.com

- guaranteed reply within 24h during workdays.

Telephone:

NL: +31 20 625 3287 (9am - 6pm CET)

US: +1 929 224 0684 (9am - 6pm EST)

- available 24/7 for outages (our crisis response team will receive your voice mail message)

Status incident page: http://status.insided.com/

- We highly recommend subscribing to our status page. You will then receive email notifications if there is a service interruption, critical issue or any kind of scheduled platform maintenance. 

Service level agreement

The service level agreement can be found here (& attached to this post).


2 replies

What’s the US phone number for Support? I called but it’s saying that the line is busy. 

Userlevel 7
Badge +3

Hey @brycecoleman ,

It should be the number above. Alternatively, try emailing support@insided.com or using the portal at https://support.insided.com .

Did you have any particular questions you wanted to ask perhaps? I might be able to answer it for you depending on what it is.

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