Right now, our branded community is focused on increasing engagement with our customers and members. However, we are looking into having our Customer Support team merge into the platform to create a unified experience for our customers and simplify the process for our Support team.
One thing I am noticing, though, is that most communities that use inSided use it for one OR the other, not for both reasons. Does anyone know of any communities that operate it for both and how they can function on the back-end (specifically, assigning tickets, not seeping into the engagement conversations, etc.)?
