Hi everyone! :)
I have a specific use case and would love to hear ideas about things that could be done to address it properly. There are two ways to achieve one specific rank: post 2 comments OR post one topic. Therefore, we created 2 "duplicated" ranks, but with 2 different rules. We also set up an automatic private message to tell the users about their rank (when they get there).
And this is the issue: oftentimes, users reach the "same rank" twice, because they posted one topic AND comment twice in other topics. Then, they'll receive the same private message twice.
If we simply remove one DM, this would "solve" the issue of the duplicated DMs. However, if a user achieves that specific rule (that the DM was removed), s/he would never get a message from us about the rank (which is not ideal). Does anyone have an idea of how to solve this puzzle? Thank you thank you! =)