Communication with your customers is essential to ensuring your success. In fact, leading companies in communication score, on average, 19 points (out of 100) higher in Forrester's CX index of customer experience.
“Customer experience leaders grow revenue faster than CX laggards, drive higher brand preference, and can charge more for their products”
, says Forrester.
So what can you do to start improving communication with your customer? Find 3 tips here
How do you make sure your customer communications are on point? Let us know in the comment section!