Being an energy company, a lot of the queries we are getting through the community are asked by users with the best intentions, but quite often we have to pick up the query as it is very account specific to that customer.
On occasion others offer to help by giving some advice and we are working on nudging our more active users to step in and help, some of which are doing so off their own back. But I'd love to hear from you guys on what you've done to improve peer to peer support on your community? Any real successes in what you did that helped drive this forward?
Look forward to hearing from you!