Solved

Anyone else seeing reports of issues with email notifications?


Userlevel 4
Badge +1
  • inSpires others
  • 72 replies posted

Hi everyone

Just wondering if anyone else’s community is reporting any issues with email notifications?

We've been informed by some of our superusers that they've stopped receiving emails notifications to new replies in topics they're following/favourited.

It appears as though this is a recent development. Could it be linked to the small release to fix the order of replies in the favourites page? I believe this happened at the end of last week.

(They've checked that their notification settings are correct.)

icon

Best answer by Julian 7 May 2021, 16:20

Hi m4rc,

we do get questions like these from time to time, but if we don’t see any reports from other communities it often comes down to an individual issue.

Most of the times we can see that the users simply did not visit a topic, but as it is about a Superuser here we have somewhat confidence that the user understands which notifications will arrive.

As you provided the user details to us, we now have found that (so it seems) the email provider of this user somehow is causing our notifications to bounce. The developers are checking the exact reason for that so that we can hopefully assist in overcoming this problem.

My colleagues from the support team will keep you up-to-date on the further development of this.

View original

3 replies

Userlevel 7
Badge +1

Hi m4rc,

we do get questions like these from time to time, but if we don’t see any reports from other communities it often comes down to an individual issue.

Most of the times we can see that the users simply did not visit a topic, but as it is about a Superuser here we have somewhat confidence that the user understands which notifications will arrive.

As you provided the user details to us, we now have found that (so it seems) the email provider of this user somehow is causing our notifications to bounce. The developers are checking the exact reason for that so that we can hopefully assist in overcoming this problem.

My colleagues from the support team will keep you up-to-date on the further development of this.

Userlevel 4
Badge +1

Thanks @Julian Yep, all sorted now. It was some weird security/VPN thing the member had added to his Mac’s mail app. Strange days indeed… Cristina from support has sorted it! :relaxed:

Userlevel 7
Badge +1

Interesting, that explains also why we saw very weird bounce messages that we could not explain to ourselves. :) Thanks for sharing the update.

Reply