Earlier in the week I had the pleasure of being part of a discussion on The Future of Digital Engagement: Leveraging Community and Customer Success with Lane Holt from Gainsight.
Here is the location of the recording for those of you who would be interested.
We touched on;
- Ideas for alignment between teams to create a cohesive narrative and high-touch feel for customers without burning out CSMs
- How to encourage engagement from customers
- Thoughts on how a community hub can help scale your CS offering without impacting service
Happy to hear your feedback and take any further questions.