Events & Office Hours
Discussion for Open Office Topics
- 23 Topics
- 60 Replies
Thanks for attending the Crankup Webinar Series for the month of October. In this webinar we covered, How to create value for your users while delivering feature requests and product updates. The importance of customer feedback. Case studies of boosting adoption and NPS structured feature requests and updatesPlease find the recording of the webinar below -Recording
In this competitive business landscape, ensuring the success of your product goes beyond simply delivering a functional solution. It requires a holistic approach that considers not only the technical aspects but also continuous improvements in the products to meet evolving customer needs and expectations. Join us in our 3rd edition of Crank Up Webinar Series for DH - Leveraging Community to Boost Adoption & Advocacy. The webinar is scheduled for Thursday, October 19th at 9 AM PST. During this webinar you will learn:How to create value for your users while delivering feature requests and product updates. The importance of customer feedback. Case studies of boosting adoption and NPS structured feature requests and updates.👉 Register Here 👈 Speakers - @Vishwas Katti @Anjali Goswami @aman_bejankiwar Have something that you would like us to cover/discuss during this session? - Post it in the comments below👇🏻
Deliver successful self-service & P2P support Do you want to empower customers and also transform the way businesses provide assistance, ultimately leading to more satisfied customers and efficient operations? Join us to explore the dynamic approaches that have emerged as game-changers in the ever-evolving landscape of customer support. The webinar is scheduled for Monday, September 25th at 9 AM PST. During this webinar you will learn:How to improve customer satisfaction and streamline your support operations. The Power of Self-Service Support. The Benefits of Peer-to-Peer (P2P) Support. Register here Speakers - @revathimenon @Anjali Goswami @aman_bejankiwar Recording Link
Thanks for attending the Crankup Webinar Series for the month of September. In this webinar we covered, How to improve customer satisfaction and streamline your support operations. The Power of Self-Service Support. The Benefits of Peer-to-Peer (P2P) Support.How to improve customer satisfaction and streamline your support operationsPlease refer to the link below for the complete recording of the webinar.Recording Link
Who loves hearing from Community Experts around the globe 🌍??🙋🏻🙋🏾🙋🏼🙋🏻🙋🏾🙋🏼🙋🏻🙋🏾🙋🏼🙋🏻🙋🏾🙋🏼🙋🏻🙋🏾🙋🏼 Continuing our Customer Xpert Showcase is a session hosted by @Remco along with guest speakers @Jillian and @RSilvano. Please feel free to submit questions, comments and thoughts here for our panel, as well as the wider community, to contribute and continue discussions.👇
When Sequoia looked to build a community, they wanted to combine the highlights of an in-person event with making the best customer experience possible.Through building out the Grove community, Sequoia’s seen some incredible results - helping customers get the answers they need quickly and getting the chance to learn from other HR leaders in the space. Watch the webinar here 👇 Please keep an eye on more upcoming webinars in our Customer Xpert Showcase!
Initially designed as a platform for organic engagement, Zapier's community took on a life of its own in 2020 and evolved into a fully-fledged support destination.However, Zapier didn't stop there!Watch the recording to find out more 👇! Please keep an eye on more upcoming webinars in our Customer Xpert Showcase!
UPDATE: Recording in replies below 👇 While the live event is surely not to be missed. 👀 @Mike Barnes and @jdaniels11 are inSpired members, and along with the rest of the Gainsight team, are here to engage and keep the discussion alive both pre and post event.Questions Comments ThoughtsAre not only welcome, but encouraged.
Thank you to those who attended our Ask ME Anything Roadmap edition last night with @Pawel and @Alex Campos. Here is the recording of the session.I also want to remind everyone of the Safe Harbour statement. This webinar and our discussion may include plans, predictions, estimates or other information that might be considered forward-looking. All forward-looking statements are subject to risks and uncertainties that could cause actual results to differ materially. We also had many questions in the Q&A . I will work to get those questions that were not fully addressed done so here on inSpired. I hope you found it useful and we will make sure to repeat at the end of the next quarter as well.
Thank you to @Vishwas Katti and. @Etienne Nichols for an AMAZING session on becoming a Community Manager and navigating the unknown, creating a content strategy and demonstrating value to internal stakeholders.The webinar is now available for all to enjoy and learn. RECORDING!
Hey everyoneI would love to be in a room with other community professionals in London to discuss all things community.I find as a community manager, it can be quite isolating as I’m the only one in my ‘team’.How about it? Anyone else interested in a London meet-up?@Alistair FIeld something that you guys could sponsor or help put together (based on demand of course)?
@Remco and @nisha got together to talk scaling digital services.They covered:How community can work with other teams: Customer Success, Education, Support, and more. How Gong brings together all customer touch points in one customer hub Impact of a customer hub on business goalsYou wont want to miss this one! See the recording of the webinar hosted on Dec 12th.
Can not join Webinar: Community hubs: How Gong digitally scales collaboration, support, and education
Trying to join the WebinarCommunity hubs: How Gong digitally scales collaboration, support, and educationWhich I understand started 10 minutes ago.But all the links provided in the emails, all say the webinar has ended.Due to start at 10am EST, its 10:10 EST right now.. 😪
This thread is for the Ask Me Anything session on November 29th (16:00 CET) with our Head of Engineering @Alex Campos Here you can find the latest Roadmap hot off the press: Sign up for the webinar here. Please submit your questions below as replies to this post in advance, and we'll address them during the session (or if there’s a quick answer available, we’ll post as replies to the questions).
September 28th 2022 @ 4:00pm CET Leave your question in this thread and join us to get your answers.Both sign up and Zoom details can be found below 👇Join Zoom Meetinghttps://gainsight.zoom.us/j/91005453507?pwd=R0R3TCtFd0hyZHlsbVVJUURteDZ0UT09Meeting ID: 910 0545 3507Passcode: 399251One tap mobile+16694449171,,91005453507#,,,,*399251# US+16699006833,,91005453507#,,,,*399251# US (San Jose)Dial by your location +1 669 444 9171 US +1 669 900 6833 US (San Jose) +1 719 359 4580 US +1 253 215 8782 US (Tacoma) +1 301 715 8592 US (Washington DC) +1 309 205 3325 US +1 312 626 6799 US (Chicago) +1 346 248 7799 US (Houston) +1 386 347 5053 US +1 564 217 2000 US +1 646 876 9923 US (New York) +1 646 931 3860 US 833 548 0282 US Toll-free 877 853 5257 US Toll-free 888 475 4499 US Toll-free 833 548 0276 US Toll-free +91 80 71 279 440 India +91 116 480 2722 India +91 22
Join us this summer for a series of online events to see you through the summer.Fireside Chats and Ask the Expert sessions to get you inSpired and Fired up for your own community.Sign up HERE to all events. 💥 All attendees registered here on inSpired will also receive the 2022 inSided Camper Badge Links to individual events can also be found on our Events Page
Earlier in the week I had the pleasure of being part of a discussion on The Future of Digital Engagement: Leveraging Community and Customer Success with Lane Holt from Gainsight.Here is the location of the recording for those of you who would be interested.https://info.gainsight.com/FutureDigitalEngagementLeveragingCommunityandCS-webinar.htmlWe touched on;Ideas for alignment between teams to create a cohesive narrative and high-touch feel for customers without burning out CSMs How to encourage engagement from customers Thoughts on how a community hub can help scale your CS offering without impacting serviceHappy to hear your feedback and take any further questions.
Join us tomorrow, Wed, 8 Jun, 11:00 - 12:00 CET, for our very first inSided Open Office hours. No need to register, joining details are below.Drop your questions in this thread below and we will look to address each one in turn during the session.Join Zoom MeetingID: 94595009089Passcode: 302776(US) +1 888-475-4499Passcode: 302776(IN) +91 0008000505050Passcode: 302776
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