Improved dashboards: detailed guide to changes

  • 24 August 2020
  • 1 reply

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This article outlines more detail into the key differences between the UX and metrics of existing dashboards vs the new-and-improved dashboards. 

General UX changes across all dashboards

  • Filters are now clearly available at the top of the dashboard, in a similar style to the new moderation overview filters.
  • ‘Bookmarking’ (i.e. the ability to save and retrieve filter sets) is not yet available on the new/improved dashboards. This is still under consideration for our Q4 roadmap.
    • As a workaround, we now store your currently-applied filter settings in the URL, so it’s possible to bookmark these URLs in your browser or share them with other colleagues.
  • The new dashboards refresh every 3 hours. The timezone used to show the data is UTC.

Metrics/widgets that we do not currently plan to rebuild


There are some metrics/widgets we don’t currently plan to rebuild on the new dashboards. There are various reasons we’ve left these metrics/widgets out, including:

  • Feedback that it’s not clear what questions the metric can be used to answer
  • Feedback that the metric itself is unclear (how it’s measured)
  • We saw low usage/adoption of the metrics/widgets.

Below is a list of the metrics/widgets we offer on the old dashboards that we don’t currently plan to rebuild:

Metrics/widgets we do not currently plan to rebuild on the new Content Dashboard:

  • Detailed topic/category table views

Metrics/widgets that we do not currently plan to rebuild on the new User Dashboard:

  • Rank changes
  • Activated accounts
  • Ranks table and detailed ranks table view.

Metrics/widgets that we do not currently plan to rebuild on the new Success Dashboard:

  • Marked answers
  • Active users per topic created
  • Avg. replies per topic
  • Number of replies per topic
  • All-time activation funnel.

Content dashboard - changes to metrics


Reported post category content no longer available

Content from ‘reported posts’ categories is no longer available in the new content dashboard.


User dashboard - changes to metrics


Total Users


The Total users metric is now affected by the date picker. This also has a knock-on effect on the % users with one post metric.

  • The date range picker now affects the Total Users metric (previously this metric  showed the current total number of registered users on the community, no matter what date range you had picked).
  • Total Users now shows you the number of registered users on the community up to and including the last date in the date range you’ve chosen.
  • As a result, you can also now see the percentage change of your Total Users over a given time period.

% Users with at least 1 post

  • Since the ‘Total Users’ metric is now affected by the date range picker, the result of this metric has also changed (Total Users is used in the calculation: # Users who created a topic or reply / Total Users).
  • That means that ‘% Users with at least one post’ now shows you the ratio of users who created a topic or reply vs the Total Users at the time, rather than the current total number of users.

Issue resolved: users with custom user roles and banned/not-activated/pending approval/erased primary roles

  • On the old dashboards, users with a custom user role and a primary role other than registered/superuser/moderator/community manager/administrator would be erroneously included in the user metrics.
  • This is fixed in the new dashboards.


Success dashboard - changes to metrics


Issue resolved: Average response time showing negative values.

  • Average response time now excludes any topics with replies that are older than the opening post of the topic itself (on the old dashboard including these topics were included, and caused negative response times to display.

1 reply

Is there a plan to allow filtering on custom roles in the content dashboard? Because we’d like to be able to filter between customers and employees to look at posting activity.

We’d also like to see visits & views on the user dashboard, to help with our metrics. Is there a plan later to let us export that report? It would be extremely helpful for setting up our executive views, especially if it includes all users and all activity during the selected date range.