Customisation

Tips and Tricks to think outside the box and push your community to the next level.

  • 24 Topics
  • 80 Replies

24 Topics

revote
Total Rock Star
revoteTotal Rock Star
asked in: Customisation

Ask your question here -sidebar code?

I am not familiar with the html, or CSS. Can someone please share the code for this widget? This is screenshot from here inSpired.Thanks.  

4
revote
Total Rock Star
4 hours ago
ddpancratz
Total Rock Star
ddpancratzTotal Rock Star
posted in Customisation

Anyone have any tips for tag management?

We often get multiple versions of the same tags that involve multiple words: some with a space in between, some with hyperlinks, some with a slight variation on that feature or phrase. Does anyone do any moderator maintenance or clean up of duplicate tags? Any best practices or effective approaches? Any easy ways to bulk update tags on the posts you want to clean up?(I’m talking about public Tags, not moderator tags, but open to any insights)

5
Julian
inSider
4 days ago
nicksimard
nicksimardReady to inSpire others
asked in: Customisation

Can featured topics auto-fill the width?

Is there some CSS we can use that would make featured topics automatically fill the width of the container (probably up to 4, max). This would help us have the one widget and whether there are 2, 3, or 4 featured topics they’ll always show up properly without leaving gaps on the right side.To be clear, something like this happening automatically:Side note: this would be great for banners and quick links too. Overall, more flexibility in how all the widgets appear in terms of how many there are side by side. It would help break up monotony of there always being the same layouts :) Thanks!

0
nicksimard
10 days ago
revote
Total Rock Star
revoteTotal Rock Star
posted in Customisation

How this Digits community is done - with dark theme!

I looked case examples from insided.com and suddenly noticed this awesome dark theme community:https://community.digits.com/How this dark theme is done? I want one for us as well!!!!

11
revote
Total Rock Star
11 days ago
ddpancratz
Total Rock Star
ddpancratzTotal Rock Star
posted in Customisation

How to use Webhooks and Zapier (or another API tool) to improve your reply rate

I thought I’d “walk-the-talk” and share something I’m really proud to have unlocked today...The Challenge: We have really great reply rates on our community. We typically see >75% of questions receive a reply within a give month. Usually it’s more like >80% and we strive for >90%. And our median time to reply/answer usually ranges from 1-4 hours. These are key success metrics for us, as community sits within Customer Success, but also just common sense of “positive experiences (from making people feel seen/heard) will drive adoption and engagement of our community.” Answers are a lagging indicator to replies. We see that an increase in the % of questions receiving replies correlates closely with an increase in the % of questions marked solved.But our success has presented a new challenge. As adoption and engagement of the community increase, our question volume is spiking. We’ve seen >10% growth in total questions QoQ and last quarter it was >20%. This is making it hard

4
ddpancratz
Total Rock Star
11 days ago
bas
basFormer inSider
posted in Customisation

Zapier: reply on weekends

Hi all,I wanted to share a Zapier solution that a customer of ours requested. I think it shows the tremendous power and flexibility of Zaps in helping with specific issues you might face. Especially for those issues that are too much of a niche or too org.specific to put on the wider inSided roadmap.The question I received was as follows:Can we automate responses when we get a question on the weekend? Since we cannot guarantee a response within 24 hours?Something like “Thanks so much for your question! The Community team will get back to you when business hours resume on Monday 9am Pacific"Let’s see what Zapier can do for us here!ZapierThe business logic for this request will be something like For every question on inSided, check if it is on a weekend, if so, post an automated reply. Or in Zapier terms: 1. Trigger: New Topic in inSidedFairly straightforward: we do something for every Question on our Community.2. Format Date / TimeHere we use a native Zapier Formatter to take the timest

5
Alistair FIeld
Head of Community
12 days ago
JeppePeppe
inSpires others
JeppePeppeinSpires others
asked in: Customisation

Change other users profile picture?

Hello there! 😎“Is there a way to change other users profile picture?”We have some user profiles, for example The community team that has a profile picture from way back when we started the community. I would like to change the profile picture, but isn’t able to log in with the account since it is an old SSO-login. (doesn’t work with changing password/email)Is there any other way to change the profile picture? (without using really messy CSS)

2
JeppePeppe
inSpires others
15 days ago
TomW
TomWFrequently inSpired
asked in: Customisation

Reduce quote 'depth'

We have a first world problem on out community. A lot of replies are unreadable beacause users don't always understand how to use the quote function. So things get really messy...This is what we see: <message> <message> <message> <message> <message>This is what we want: <message> <message> Is there anything we can do to make it so only one level (the last one) is copied to the WYSIWYG editor/reply box (or any other fancy name for that box 😋)?

2
ddpancratz
Total Rock Star
22 days ago
nicksimard
nicksimardReady to inSpire others
asked in: Customisation

Two banner widgets 50% width for each one?

I feel like this shouldn’t be too tricky but I can’t seem to crack it. We’d like to use the banner widget, with title on top and image on bottom, but have two of them side-by-side. So two banners, each taking up 50% of the width.I’m comfortable using an HTML widget and some CSS, but I can’t seem to figure out the CSS to achieve this. Would appreciate any help!Ideally, this would be responsive as well, but I can tinker with that part if need be.

4
nicksimard
25 days ago
A
alex.hongGetting inSpired
asked in: Customisation

Splitting up categories and moving their badges / merging another

Hi there.We recently merged two old categories with their own badges and split a category into two separate ones. I am wondering if there a way to merge people who have earned two types of badges into 1 new category and if there is a way to split owners of 1 badge into two. Hoping to keep this work not manual and with as much automation as possible. Thanks,Alex

1
ddpancratz
Total Rock Star
1 month ago
revote
Total Rock Star
revoteTotal Rock Star
asked in: Customisation

How to edit quotes?

Text editor works nicely, generally speaking, but I would like to know what is the best way to edit the quotes?If there is quote after quote after quote, and you want to delete for example the first quote, in this case I want to delete Leo´s comment, what is the best way to do it?I have to activate correct “field” in the editor and then I can delete it? Where to press, to activate correct “field”?When I use mobile I find this more difficult. I have to tab several times “there and there”, to find the correct place to activate correct field to remove quote from the post.(Sorry horrible quality)   I think I have to get this “bolded” blue frame and then when pressing backspace I can remove Leo´s comment? What is the best way to get this bolded blue frame when using mobile device? 

5
revote
Total Rock Star
1 month ago
Alistair FIeld
Head of Community
Alistair FIeldHead of Community
posted in Customisation

Adjust Number of Quick Links in the row

When deploying the Quicklinks widget, the number of links per row is three by default.Default number of three Quicklinks per row While the number of links per row cannot be changed in the widget, you can adjust it with Custom CSS.  Add the CSS code shown below. The number of links will be 12 divided by XX (insert how many you wish):/* change amount of quick links in a row12 divided by number below is amount of links */.quicklink__box { grid-column: auto / span XX!important;}It will look like this: To save click Publish. Here are a couple of examples;XX = 2 XX = 3 XX = 4 

0
Alistair FIeld
Head of Community
2 months ago
L
laura.porcinculaReady to take it to the next level
asked in: Customisation

Restructuring Content

Greetings!I was wondering if anyone here has gone through a content restructure in your community? Long story short, in about a month we will be changing our site structure so some of the content will need to be moved to a new location. All the content will be moved on the same day, but I’d like to set it up so it is seamless on restructure day.I was thinking I would give each post needing to be moved a Moderator Tag to easily filter on restructure day, then leave an internal note with where it needs to go. But I don’t know if that is the best way to approach it so I’d love some ideas from y’all if you have them.Thank you!

4
L
2 months ago
KrisGoose
KrisGooseReady to inSpire others
posted in Customisation

Favourite Zapier + Slack automations

Hi all, looking for some of your favourite zapier automations tat you’ve found useful when paired with your insided community. We currently will be integrating Insided with zapier and connecting them with Intercom, Salesforce and Slack to start Curious wrt slack, what have been some of your most useful zapier automations

4
bas
4 months ago
tiffany.oda
Super user
tiffany.odaSuper user
asked in: Customisation

Zapier to trigger Slack message for post/replies with certain keywords and/or tags

I’m looking for a way to send an alert in Slack when there is a post or reply in the community that has a keyword and/or specific tags added to it. Unfortunately it doesn’t look like either of those are trigger events in Zapier. Does anyone have any workarounds, or is there a way to get these added as triggers?   

5
bas
4 months ago
ddpancratz
Total Rock Star
ddpancratzTotal Rock Star
posted in Customisation

There's an API operation for Checking User Points within a certain time frame ... so I built an app for our Users to do that on their own

Today I learned… (well, yesterday)The Get Assigned Points API operation (US version) (EU version) has the option to set date parameters from From and To. This addresses the #1 desired feature from our users, who are looking to check month-to-date points and/or previous month points. (Our gamification system relies on consecutive months of points earned; it was based on our previous platform). Using that API operation, I was able to build a custom app that allows our users to look up their points between any two dates on demand. I work for a no code platform that makes it relatively easy to do that, but the same type of app could be built with other simple solutions, including Zapier. Here’s the general App architecture: Request Form Email (easier to ask them for than their User Id) Date From Date To Behind the scenes API calls Find user by field/value (email) Gets User ID needed for next call Get Assigned Points Presentation of points Our platform allows me to do that on the ne

1
Alistair FIeld
Head of Community
4 months ago
Daniele
Total Rock Star
DanieleTotal Rock Star
posted in Customisation

TIL: in the content Dashboard "Posts created" graph view, you can separate Topics and Replies!

I was today years old when I found out (by accident) that you can filter out Topics and Replies in the graph below.Standard View Now if you only want to look at topics (blue), the replies can be quite distracting.You can actually hide those! Just click on “Replies” and they will be hidden. 👇 Of course this also works the other way round 👇I honestly did no ​​​​​t know this, as the “Topics” and “Replies” box did not look clickable at first glance. What are some other useful little things that you discovered way later than you should have? Would love to hear from other members. Feel free to share below 🤗

1
Alistair FIeld
Head of Community
4 months ago
Daniele
Total Rock Star
DanieleTotal Rock Star
asked in: Customisation

Best Practice: use Custom Roles to "tag" users and segment them in Analytics.

Currently, we use Custom Roles to “tag” certain users in order to segment them so we can better understand their behaviour in the User Dashboard (Analytics).The ultimate advantage of the User Analytics DB? It is the only place where you can display activity and filter by the timeframe.For example, we have a custom role called “Tag: potential superusers”These are users that are relatively new and have relatively high levels of activity, so at some point we decided to reward them in order to keep them motivated. We created a segment, bulk-assigned a custom role to them (the tag mentioned above), and gave these users a special treatment (e.g. a nice message in an inbox, some unexpected swag, or a coffee chat, entirely up to you). Then we used this tag in order to filter them out in the User Dashboard (Analytics).Then we look at activity levels e.g. in the month before we did a certain initiative, and in the month after, in order to test out its effectiveness. So we would look e.g. if they

3
ddpancratz
Total Rock Star
4 months ago
tiffany.oda
Super user
tiffany.odaSuper user
asked in: Customisation

Is there a way to use Zapier to remove Custom Roles from a user?

I know with Zapier you can add a Custom Role when a new User is added to the community. Conversely, is it possible to remove a Custom Role when a new User with certain filters are added to the community? --Essentially, we have employees who are logging into the community via our customer SSO portal, which is marking them as a Customer custom role we have. I’ve set up the Zap to add the Employee custom role to their profiles, and I’d like to remove the Customer custom role. (Yes, I know I should just set up the employees to log in properly that would classify them as an Employee. That is something we are doing internal training and enablement for, but the snowball is rolling down the hill and we have a lot of employees registering for the community in the meantime). 

1
bas
4 months ago
KellyBebenek
KellyBebenekReady to inSpire others
posted in Customisation

Community Best Practices: Lessons Learned

Last month Meltwater launched it’s first Customer Community and we’ve had a ton of learning already. Would love to hear from some of the industry professionals that have had a community in place for a year or so on what your biggest lessons learned have been in year 1. One of mine that @Kenneth and I chatted about before our launch is simpler is better (e.g. can you have 2 categories instead of 5), start small then build it out or a tip from @nisha who only builds programs the community members ask for (I am paraphrasing). Would love to hear from you, TIA for sharing.  

5
bjoern_schulze
Total Rock Star
5 months ago
Kgastaldo
Super user
KgastaldoSuper user
asked in: Customisation

One Year Member Badge

Hi All - This takes a bit of manual work, but I think it’s worthwhile. We do a “one year member” badge in our community. I do it on a monthly basis, rather than daily. At the end of each month, I run a user report, selecting the dates for one year ago (July 1, 2021-July 31, 2021), then export. In excel, I copy/paste the username into a separate tab and do =a1&”,” in the next column. Drag it to the bottom and you’ll end up with the username + the comma (which you need to do the award badge). I think copy/paste 50 at a time into the award badge area and well, award the badge. Quite a few profiles aren’t active after a year, but every month I do this, I receive messages back, generally with a “thank you, this is a great resource” - from people who I don’t see posting on the site. It’s just a nice way to try to re-engage members. It’s quite a bit of manual work, but really doesn’t take me a lot of time. If you see a better way to do this, I’m all for it - but for the time being, I thou

2
Kgastaldo
Super user
7 months ago
Kgastaldo
Super user
KgastaldoSuper user
asked in: Customisation

Former Employee - Custom Role & Gamification

 Like any org, we have a bit of turnover. To cut down on the frustration caused by messaging or at mentioning someone who no longer works for the company, we’ve created a “former employee” role. I have a custom role called “former employee” that contains no more rights than a normal registered user. I don’t want to prevent former employees from using the site (as some eventually go on to work as customers/partners) and I don’t want to delete users and have lots of “anonymous” content floating around. When an employee leaves, I remove their employee custom role and replace with former employee custom role. I also added a rank to our gamification (at every level) to include “Rank (Former Employee)” - so that you can still see their actual rank, but know they aren’t an employee anymore. These ranks have the same requirements with or without the former employee title - so you can be a “Hero” or “Hero - Employee” or “Hero - Former Employee” - and it’s displayed on your profile and in your p

1
leo-inspired
inSider
7 months ago
nicksimard
nicksimardReady to inSpire others
posted in Customisation

How to use inSided webhooks when the Zapier trigger doesn't exist

Hey everybody!My name is Nick and I’m a Sr. Community Manager at Zapier. I just wrote an article in the Zapier Community that might be of interest to some of you. It details how to use the inSided API with Webhooks by Zapier, when the trigger doesn’t exist in the inSided integration.Check it out, and if you have any questions please lemme know (either here or on that article) :) 

4
tiffany.oda
Super user
8 months ago
Blastoise186
Super user
Blastoise186Super user
posted in Customisation

How to send yourself a private message!

Hiya!This is the first of (possibly many!) tips and tricks on inSpired. The one I’m sharing is how to use a little known feature on the inSided platform - the ability to send yourself a PM.If you like this and want to see it become an official feature, please also upvote my related idea.And don’t worry, the email address and name in seen in that video are made up - you can’t catch me that easily! XD

6
Blastoise186
Super user
8 months ago

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