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2 days ago

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Customer Communities Platform

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1324 Topics

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hbailey1inSpires others

asked in: Got a question?

how to find WHEN a user received a badge or moved up to a rank

Two questions around gamification Is there a way for us to see WHEN (date) a user received a badged? Is there a way for us to see WHEN (date) a user got to a different rank? Saw this idea but it has been marked at “parked.”

5 hours ago

FiszReady to inSpire others

asked in: Community Administration

Few problems with DH/CC community from moderator side

Hi,Just want to share a few problems with DH or CC community from a moderator view.When I want to remove topic (because it’s spam) I cannot do it directly (as for the posts - just hit the spam button, and BAM! user is immediately banned and his post is not visible). I always have to delete topic manually, click on the user to access his userpage and ban him manually - such a waste of clicks and time. The next thing - most important one for me at least. When you’ll click on a username (from CP of course) it takes one eternity to load… There is no problem loading topics in multiple tabs, but there is ALWAYS massive problem loading user profile overview. Even when I run loading few user overviews in multiple tabs (to “save” my time) - sometimes I’ll get 503 error. Also there should be some “SPAM” button insider user overview - to BAN user instantly and remove all his posts and topics (I’ve probably mentioned this in some of my other posts) - but it’ll save time A LOT, because I don’t have

13 hours ago

FiszReady to inSpire others

posted in Community Administration

Few problems with DH/CC community from moderator side

13 hours ago

timcaveyTotal Rock Star

asked in: Got a question?

Groups search bar - no filter option for groups or a specific group

Recently a new feature was rolled out that meant, if the search bar was used within a category, a tag was added to the search that ensure that the search results only show topics from that category. This is good. I notice that the same functionality doesn’t exist for groups. When I use the search bar in a group, it takes me to search but it just looks at my search term. There is no filtering for groups. There isn’t even an option to select groups or a specific group in the search results. This is a limitation. We use a hidden group for staff members. If they use the search bar in that group, I want the search results to exclude anything outside of that group. Am I correct in thinking this functionality is missing?

15 hours ago

ddpancratzTotal Rock Star

asked in: User Interface

Does the Edit Button show for users after their editing timeframe has expired?

Standard editing time for most primary user roles is 60 minutes. You can change this for users via custom user roles. My question is what does a user see after the 60 minutes has passed? Do they still see the Edit uption in the *** dots menu on their posts? Or should it be hidden when it’s not available?

1 day ago

erin.brissoninSpires others

asked in: Community Administration

Username Character Limit

Does anyone know if there is a minimum character limit for usernames?

1 day ago

mibrahim75Ready to take it to the next level

asked in: Got a question?

Add a hyperlink to error message phrase

I would like to add a hyperlink to our error message. does anyone know how to do this? see message below. I would like to make “here” go to the login page. thanks. Sorry, but you do not have access to this page. If you are not logged in, you can login here. If you are already logged in, then you may have found a page that is accessible only to Benchling customers. Please reach out to community@benchling.com. We're here to help!

3 days ago

FMEEvangelistReady to take it to the next level

asked in: Customisation

Email campaigns, variables, and HTML

Hi folks.I’m wondering if there is any way to add a URL to an automated email that includes a unique link for that user. Maybe insert the user ID in there, like myURL/page?userid=[userId]. That sort of thing.I’m aware of the inSidedData object, but I suspect that won’t work in an email. So would the way be to link to a custom page on the community and do a redirect from there?Basically, I’d like to have a call to action in the email, that sends a notification to our support team, and obviously they need to know who the notification came from.Any thoughts or suggestions welcomed,CheersMark

3 days ago

bdrivasGetting inSpired

asked in: Analytics and Reporting

How to view which users viewed a topic

Currently we can see the number of times a topic has been viewed. Is there a way to see which users viewed a particular topic?

4 days ago

SMBinSpires others

asked in: Community Administration

Featured topics in groups

Challenge: In my beta program group, it’s hard to identify what the latest beta programs are. Any new comment on a program that’s 4 months old comes to the top of the topic rollup.I want to clearly feature the latest programs on the group page. What I get (below) when I add these topics to be featured doesn’t look nice. They aren’t articles so don’t have images (the PM’s that create these topics don’t have admin access), and it could do with a title about the topics to call out ‘Latest programs’.Has anyone figured a better way to do this. Or cld share some CSS for adding a heading to the featured topics section…? 🙏

4 days ago

revoteTotal Rock Star

posted in Analytics and Reporting

Questions about Post fields Analysis

It seems that when you view the Results from Control it displays the post´s original location (=category). But, if you export Report to csv, there you can see the location where the post is moved (if it is moved). Why the moved posts and their location cant be seen from Control, without exporting them to csv? There are times when I dont want to export data and the subforum data should be ok, no matter where to look at. When I export Analysis report to csv, all the posts doesn´t have subforum & post creation time & username data? They have only postID & post_url & post_description data and nothing else.

7 days ago

dgiacominiGetting inSpired

asked in: Community Administration

Password level criteria

It sounds like there are several levels of password strictness. i.e. level 1 is basic 6 character minimum.That is not strict enough for us. I think there are 4 distinct levels. Does someone know what the requirements are for each level? Can’t find any documentation on setting strictness level of password creation.

8 days ago

IdanReady to inSpire others

asked in: Got a question?

Custom pages and KB

Hello everyone, I have 2 questions here.We are in the process of implementing a new KB platform. I am trying to create a custom page that will direct the users to the new KB. I am trying to edit this page to make it look nice with a hero banner with no success. The banner looks weird and doesn’t fit the screen. Also - I am wondering. Is it possible to custom a page with a link to our new KB, that will be presented every time when a user is using an old KB link? Something like:“We’ve moved! Check out our new KB here”? Thank you! Idan

9 days ago

Alistair FIeldHead of Community

posted in Customisation

Adjust Number of Quick Links in the row

When deploying the Quicklinks widget, the number of links per row is three by default.Default number of three Quicklinks per row While the number of links per row cannot be changed in the widget, you can adjust it with Custom CSS. Add the CSS code shown below. The number of links will be 12 divided by XX (insert how many you wish):/* change amount of quick links in a row12 divided by number below is amount of links */.quicklink__box { grid-column: auto / span XX!important;}It will look like this: To save click Publish. Here are a couple of examples;XX = 2 XX = 3 XX = 4

10 days ago

mfifisGetting inSpired

asked in: Got a question?

Create URL before publishing

Hi! We would love to have a way to create a URL before publishing a post. This would allow us to share links to scheduled posts with colleagues and also include these links in other scheduled posts. Thank you!

10 days ago

ddpancratzTotal Rock Star

asked in: Got a question?

How to do rows of 4 quick links like InSpired?

The new InSpired home page, community overview page, and knowledge base overview page all use what appears to be rows of 4 quick links. When I configure the quicklink widget on my home page, adding a fourth quick link reconfigures the layout to be 2x2, rather than 1x4How is InSpired doing this? Or how can I achieve the same result?This article says this in relation to quick links and featured content, but doesn’t reveal how it’s setupOn inSpired, we also showcase a few categories that we want to highlight a little bit more:

10 days ago

Kait_MastersGetting inSpired

asked in: Got a question?

Ideation Module not showing ideas

Hi all! I am having a problem with the ideation module as a new community manager on the platform. We are building out some example content to help with our customization of the platform before launching. When I submit an idea, it shows as a topic but doesn’t actually show the idea. Am I doing something wrong?

11 days ago

security_lioninSpires others

asked in: Got a question?

How is Gainsight DH thinking of AI and ML as it relates to upcoming features?

This question goes out to the Gainsight team… What plans do you have for Gainsight DH to to leverage AI and/or Machine Learning? Are there any features in discussion for 2024? At Pulse 2023, customer success got the AI love, but I have not heard a peep about it relating to community.

14 days ago

ChristineTTGetting inSpired

asked in: Community Administration

Autocorrect words in topics / conversations?

Is there a way to autocorrect words in topics or conversations? In particular, hoping for our company name to be autocorrected with typed incorrectly (second part isn’t capitalized). Is this possible?

14 days ago

LindsayGetting inSpired

asked in: Community Administration

Automated Emails

Hello! I am looking to set automated triggers for the following groups:1. Users who registered 1 week ago and have not contributed yet2. Users who performed their last activity 3 months ago 3. Users who performed their last activity 2 weeks agoI have a few questions for each group:1. The trigger is listed as "registered after ___ days", does this mean when I create this email, everyone who registered after this many days will be contacted right away? Will this include users who have contributed already? 3. Will all users who performed their last activity 2 weeks ago be contacted right away after constructing this email? If so, does that mean users who I want to setup the email for after 3 months also be contacted?Thank you!

15 days ago

alucianiTotal Rock Star

asked in: Analytics and Reporting

Community Health Index

I really like this idea - community health index - wish something like this was built into the system.I looked over this document from Lithium and was hoping there is something similar with InSided.Community Health Index for Online Communities is there something I can show my management team?

16 days ago

hbailey1inSpires others

asked in: Got a question?

Weekly leaderboard reporting

We are wanting to “Spot Light” some of our community members in our newsletter that we send out once a month. But we are wanting to use the weekly leaderboard. Having a hard time reporting on the weekly leaderboard. How do we pull a report on the admin side for weekly leaderboard? Is this even possible or do we have to make a task to look and manually report weekly of the leaderboard?

16 days ago

timcaveyTotal Rock Star

asked in: Customisation

Custom fonts in system emails?

We’ve loaded a font-face script to define a custom font name and address, and we’re using that in our front end font selector. It work’s a treat. How can we use that custom font in system emails?

16 days ago

FMEEvangelistReady to take it to the next level

asked in: Community Administration

Minimum Role to Write Articles?

Can I just confirm, if I want someone to be able to write articles either:Their primary role must be Moderator, Community Manager, or Administrator OR They have a custom role with “Forum moderation” turned onThe custom role is the part that most confuses me. There isn’t an option for “Content”, so I’m guessing forum moderation includes that capability… right?

16 days ago

KgastaldoSuper user

asked in: Community Administration

Gated Community - Indexed by Google?

Hi All - I’ve been asked to gate our community. All content will need to be visible only after you login.However, I’d still like to have the content indexed by google. I’ve had multiple conversations about this and no one has a solution. I believe I’ve seen forums where you could see the question in google, but had to login to see the answer. Am I dreaming? Or is this possible? If so, anyone know how?

18 days ago

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