Having a "how to use the community" section on your community will have a positive impact on the activation of your users. Especially those not-so-tech-friendly folks will appreciate to be taken by the hand so they will learn how to do things the right way.
As we are all using the same platform, we have created a number of basic how-to topics for you to use, so that you don't have to do the work! You can find the file below in the attachments!
Topics covered in this document:
- New here? (How to get started on the community)
- How to start a new topic
- How to edit your own post
- How to report inappropriate content
- How to attach images and videos to your post
- How to edit your profile
- How to unsubscribe from topics and subforums
It is highly recommended to add links to these topics in your notification emails. E.g. when a user has completed the registration, send them a few links with the mail, so they know everything they need to know! Also, include a link to the "how to unsubscribe"-topic in the notifications for new comments & topics.
Any suggestions for more how-to topics that you would like to see? Just let us know!