A very common question when deciding on embracing community is;
Who should own it?
This question came to
Over the years I have seen all permutations and locations. I can say for us here at Gainsight, the Community Team rolls up into our Chief Customer Officer via the Customer Success Team.
For sure, no matter where your community falls. You need to make sure you prove value to the executive sponsor and person who pays the bills . Only then can you grown and make even more impact company wide.
Running a community is a cross team effort, but we wanted to open up the subject to get your thoughts and input.
So, in which team do you currently report into?
- Customer Success
or which team do you think you should report into?