Everything related to community strategy and moderation
Hey all, just sharing I created a python wrapper for the API. It is still missing the community tab which I plan on finishing up in the coming weeks! I noticed that there weren’t any and as we were doing some integration work decided to just publish it - feel free to contribute!. Enjoy! https://github.com/remstone7/insided-python
Customization of the top navigation menu
Hi there, I have two questions about top navigation menu. I would appreciate any assistance or help. The top navigation menu is located at Header → Custom HTML. How to apply generation of the link in the top navigation based on custom role? Like IF ID=1 OR ID=3 OR ID=8 THEN URL #1 ELSEIF ID=4 THEN URL #2 ELSE URL #3. How it is possible to achieve that logic in Custom HML in Header? User can open home page or other page in core navigation. How it is possible to achieve that if user visits the other page in core navigation the naming of this section in top nav change color to visually show where the user is located? Thanks!
How to use HTML to embed an external system
We use an external system (Prefinery.com) to manage a wait list for a product Pre-Launch, whereby users can refer others to move up in the waiting list line - we need to embed an HTML section - ideally in the users Profile where can let the user enter their email to track their place in line - how do we do that HTML embed?
InSided x TypeForm Integration - Awarding points in InSided from consumed 3rd Party (TypeForm) content
Research Paper - How Gamification Affects Software Developers
Interesting paper on How Gamification Affects Software Developers: Cautionary Evidence from a Quasi-Experiment on GitHub wonder if there are any takeaways for the folks at InSided to examine and for us as community leaders to leverage. If you have any papers to share, please add to this thread.
Praise for private messages!
Just want to share some appreciation for existing functionality, in particular the ability to trigger private messages with rank changes and badges! About a month ago, we added some new and/or revised messages, and I love how some members respond to the PMs as if they are truly personalized messages. It gives me a chance as a community manager to actually respond directly and make more of a personal connection.
Design new Community member journey
I’m hoping that some of you have worked on a new member journey and would be willing to share what that looks like. The journey would include various milestones (registration, first post/reply, moving up a rank, answering 3 questions, etc.) and an associated acknowledgment (welcome email, thank you via private message, etc.). The goal of all this is to encourage engagement, and increase the likelihood that new members become active members.
10 tips to elevate p2p support on your communityGuide
If you are running a support-focused community, you know the challenge: How can I increase the p2p support on my community? It is simply impossible to answer all questions yourself and it keeps you from working on the content which you planned to publish.This guide does not contain the holy grail to activate each user to become the next answer guru on your community. However it hopefully inSpires you to do the right things which will make your users share more of their valuable knowledge.1. It’s all about engagementPlease do not expect a community activate itself without any engagement from you and your colleagues:In order to have a good share of p2p support, you need users that keep coming back to answer questions. There are many ways to achieve this stickyness from your userbase, e.g. meaningful content. I have learned over the years that your personal engagement as an official in the community is a very (if not the most) powerful tool in creating this stickyness.You are the face of
Hi folks,One of our super-users is asking if there is a way to see all notifications in one place, chronologically - rather than just following all the notification emails that are spread out in his email inbox. I thought the profile page might show it, but it only seems to show the user’s activity and not when, e.g., someone tags them, their reply was marked best answer. I imagine something like what appears in the bell/notifications inbox in apps like Slack or Facebook. Does anyone know if this info is available somewhere? Thanks!
Check out OVO's Community Blog!
I've been posting a blog every Monday morning for the last 12 weeks. The main benefit was to try and make our community, more like a community!! I use the blog to share news articles, topical stuff that going on in the world, try and link that back to our community content where I can. I also use it to share updates about myself and the team so the users can feel like they know us a little better and feel more confident in talking to us. Another benefit, is in one place, I can link in all the other activity thats going on around the forum, tag usesr and get them to check out what others have been commenting on, highlight topics that will help others that might have the same questions. It also gives me the opportunity to tag users that may not have been around recently as a way of drawing them back to the community to check out whats been going on more recently. We also tweet this out to OVO's twitter feed each week to help drive awareness of the community. So far we've
What hurts the SEO of existing content when you make edits?
We have events that happen annually, that we want to have UTD content on. I’m sure this is very common with other CS communities. To avoid an ever increasing pool of duplicated content, would it be better to edit the existing content? Choose one topic as the go-to, and link other older duplicates to this new topic. We can add a clear time stamp so customers know it’s relevant (alhtough is that enough… is the old publish date, at the top, enough to risk the content being disregarded as old…?) and edit the title as well. But does this effect that content’s SEO? What hurts content’s SEO when editing? Is changing the title worse then only changing the content copy? Is changing the content category a big no no? Maybe a duplicate and a good archieving system is better. At least the publish date makes it clear that it’s the right topic to look at? Thoughts welcome!
Include moderators on the Leaderboard
[h3][b]The leaderboard is designed to display the users who have received the most likes in the last seven days. This is done as a recognition for their dedication to your community and the great work they're doing there![/b][/h3] By default; Administrators, Community Managers, and Moderators are not shown in the widget and this cannot be changed in the default leaderboard. This is purposely done to stop the leaderboard from being filled with moderators. [h3][b]We have received questions from some of you regarding the options to include moderators on the leaderboard, as this option fits better with your community management strategy.[/b][/h3]This is indeed possible to achieve and there are two ways to do it: :one:In order to have the power users included in the leaderboard [u]their primary role needs to be changed from moderator to registered user.[/u] Once this is done, you can still give them access to the control environment by assigning a custom role to them with the right permis
OVO Forum - Our First VIP day at our Bristol HQ
Hi all, just thought I would let you know, yesterday we had our first Forum VIP day. They were a tough crowd, but overall enjoyed the experience and felt they learned a lot about our business, so we are hoping to turn that into some good engagement. They have already been posting on the forum, and for anyone interested, [url=https://forum.ovoenergy.com/news-and-updates-47/our-first-ovo-forum-vip-day-is-done-6763]here[/url] is a summary of the day. We've learned a lot from the experience to ensure we make the next one even better. Darran
Review your integrations with our integration checklist
Generating traffic is vital for every community. Integrations in key locations will ensure a constant stream of new users and activity. A powerful integration will also present content of your community where your customers might get stuck. Do you think you have your integration strategy fully optimized by now? Our checklist will not just show you some inSpiring examples and best practices - it also includes new ways of steering users in a much more efficient way. [b]How to do the check[/b] If you want to do the check then download and read the PDF. While reading [list=1] [*]check if you are following all of the recommended [u]basic[/u] integrations. These are an absolute must have. [*]Advanced/additional integrations will accelerate your success. While they are not as fundamental as the basic integrations, they are powerful boosts for traffic. [*]Also go through the list at the end of the document for more inspiration and quick wins! [/list] [b]Download[/b] You can fi
How to change meta titles and meta descriptions
Hi, Me and our SEO expert are currently working on optimizing SEO for our community. We have two questions: [list] [*]Is it possible to manually change the meta titles of topics and subforums? If yes. how? [*]Is it possible to manually change meta descriptions of topics and subforums? Again, If yes, how? :relaxed: [/list] Thanks in advance!
Recommend the community when customers call your Hotline
Not many people like to stand in line, especially if they have a burning issue which they would like to see solved. And you probably also do not like to keep your customers waiting longer than necessary. So why do you keep them waiting at all? Especially if the chance is high that the question is too simple to keep support agents busy with them? You should always guide your users to the most efficient channel. Not just to make your customers more happy, but also to keep the lines free for those issues that really need attention from an agent. By adding a small notion of the community to your IVR (where customers select which category their question belongs to) you can decrease the average waiting time and have many happy customers in consequence! [h3][b]Some examples:[/b][/h3] [b]General recommendation (Telco)[/b] [b]Situation:[/b] You want to guide all users who are waiting for a free agent to ask their question (or search) on the community. [b]IVR:[/b] As soon as the
Tip: Sending personal 'thank you videos' and gifs to your (potential) super-users / experts
Hi all, As community team we are always looking for new ways to show our appreciation to our community members. Several months ago we started experimenting with sending our members 'milestone' videos. When a member reaches a certain milestone and/or achievement we record a personal YouTube video thanking them for their effort. In the video we introduce them to our team (if they haven't met them yet personally ), show them the work surroundings and really try to convey our gratitude. The feedback from our members have been overwhelmingly positive. They really appreciate the personal touch. A lot of users state that these gestures are worth more than badges, ranks or incentives and that they are really caught off-guard (in a positive way). [b]Tips video:[/b] -We first considered making a sleek studio video, but choose to make it more ‘amateurish’. I believe this makes it more personal.. shows the room as it is (messy, my bad) and it doesn't look staged. This makes the vi
First year anniversary Community Kyivstar (Ukraine)
We held the first meeting with our Ambassadors. During the year we had 10 Ambassadors, but unfortunately only 4 Ambassadors and our moderators were able to come. We told Ambassadors about the principles of work of different departments of our company and gave them a tour of the office. [video]https://www.youtube.com/watch?v=NHTofaI4k1c[/video]
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