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Community Management

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SmartlyGregTotal Rock Star

posted in Gamification, activation & super users

Community referrals, is anyone doing something like this?

I thought it would be natural to allow people to invite others to join the community and incentivise it through gamification. Strangely this does not seem to be built in, so to supplement this existing idea: I created this one: But these are getting very low upvotes, was it a matter of bad timing, or am I missing a reason why this isn’t a thing? Curious to hear from other people in the community about this idea.

1 year ago

andre.gerardReady to take it to the next level

posted in Gamification, activation & super users

Does anyone have images (Thumbnail images for widgets, article feature images) available for wider use?

Hello everyone!I am wondering if anyone has access to or knows of a larger repository of favicons, shared images, badges, hero images for use?I am a smaller team of basically me, and would love to not have to start from scratch.Thank you for the help!

1 year ago

Mette-rMGetting inSpired

asked in: Gamification, activation & super users

Tag members for moderators

Is it possible to tag members for moderators to keep track of interesting people for gamification purposes?

1 year ago

cstrangeReady to inSpire others

asked in: Gamification, activation & super users

Configuring badges for Likes Received

Hi there, I am having trouble figuring out how to configure our new badges for “Likes Received” - what would be the best way to set these up?Thanks! ~Chloe

1 year ago

NateChinnickGetting inSpired

asked in: Gamification, activation & super users

Is there a way to auto-assign roles? Either with a set of rules or the SFDC or Zapier integration?

Hi All,I’m looking for any information about auto-assigning various custom roles based on a relatively simple set of conditions. Generally whether the user is an employee, a customer, or a public user.Our org is using the Salesforce integration and Zapier but haven’t been able to find anything to even tell me it’s possible or not. Your help and insights are appreciated!Nate

1 year ago

alex.hongGetting inSpired

asked in: Gamification, activation & super users

Method to Export Point Data

Hi there! Recently created a topic in regards to the point system and feature within insided. Would love to know if there is a way to export the total point data for all users within a community without having to manually type it in from looking at leaderboards?Leaderboards also tend not to have all users (stops at top 1000) so would love to hear from the community here on how people have analyzed and exported point data to then convert points to possibly a dollar value

1 year ago

ChrisPantelisGetting inSpired

asked in: Analytics & reporting

Avg handle time of Flagged Posts

Hey there! I think our community uses the Flagged/Reported folder a little differently. We have our superusers flag conversations that require agent intervention. Our moderators then have a 1 hour turn around target. For the most part it works extremely well. Since we’re coming up to the end of the year, I’m being asked by the business to show metrics on how well this approach worked and how close we were to our target. I know how to export all the reported posts but is there any way figure out how long it took us to reply within the thread?

1 year ago

OnomatopoeiaSuper user

posted in Analytics & reporting

What's in your annual report?

Hey gang,I’m pulling together a “Year in review” style report for our business. This is less about the performance of our Community, and more about sharing insights we’ve gathered about the customers who use this space. So far, I’m including:A timeline of how our community has changed over the year Insights about our members (Industry, location, reason for joining the community) The health of different areas of the community (which spaces are most engaged with, why) How members get and provide value to each other (support, inspiration, insights) with examples What types of content have been successfulIf you were to put yourself in the shoes of a CSM, account manager or leadership - what would you want to know about your organization’s community outside of OKRs?Unashamedly tagging @Scott Baldwin, @tiffany.oda, @Anika Zubair, @Remco for your brains!M

1 year ago

DimuthuKasunGetting started

asked in: SEO, traffic and integrations

API To Get All the Recent Posts(Topics,Replies) Based On Time Period

Hi, Is there any API to retrieve all the recent posts based on given time period?Eg: I need to get all new posts ( questions, replies ) in last 10 minutes. Is there any existing API to do this ? Can we do this using search api (https://api2-us-west-2.insided.com/search)?Is there any documentation regarding this?

1 year ago

bdavisGetting inSpired

asked in: Analytics & reporting

User Dashboard - Users with at least 1 comment or like?

Is there a way to view the number or percentage of users who engaged with content in a given time period (i.e. commented on or Liked a topic)?

1 year ago

Vit VolsickaGetting inSpired

asked in: Analytics & reporting

How to filter out not activated users from API output

Hey! We’re downloading data about our users via API (using Fetch all users) and doing internal analytics on top of that. However, numbers don’t match due to not activated users, who are not included in inSided analytics. This information isn’t easy to gather via API, it’s hidden in user activity, which is unfortunate. When I download data via export, I can see not activated users with activity timestamp, so that’s not usable also. Do you have an idea how to solve this? Or question for InSided team - would be possible to add information about user activation into Fetch all users?

1 year ago

KgastaldoSuper user

asked in: Analytics & reporting

Were fields removed from user exports?

Hey Insided - Random thing we noticed today. When you export the user report, columns company and company_external_id seem to have been removed. These columns were blank for us, but removing them broke a few of our external dashboards. Were the reports changed? If so, is there a way to know in advance about these changes so reporting isn’t broken?

1 year ago

timcaveyTotal Rock Star

posted in Gamification, activation & super users

User Personas - target audiences and strategy: is this a thing for branded communities?

Does anyone here create user personas to help influence their strategy for community success?

1 year ago

timcaveyTotal Rock Star

asked in: Gamification, activation & super users

Is it possible to exclude some custom roles for gamification, points and badges?

I may have done this wrong, but I made some changes recently, changing the primary role of former colleagues to ‘registered user’ thus making sure the only people with back end permissions where the current community team. These colleagues all have a custom ‘Retired Moderator’ role attached, which I’ve set so that it’s clear their posts were once from company staff. The issue now is that they’re included in the points leaderboard. It seems to be based on primary role, and I can’t find an option in the custom role or rank to exclude members from points. Anything I’ve missed?

1 year ago

ronnbotGetting started

asked in: SEO, traffic and integrations

Events API missing information

The event object return on the get by id or the list doesn’t include the type field, which is set on create.Also, the event object doesn’t include information who on attendees.So, is there a way to get this info that is not listed on the API docs?

1 year ago

DimuthuKasunGetting started

posted in SEO, traffic and integrations

Api to get all the posts(topics, questions, replies) using a filter based on given time period

Hi , Is there any api that return all the posts(topics , replied posts, questions) which have posted on given time period ? Eg : I need to get all the posts published in last 10 minutes Can we use existing search api (https://api2-us-west-2.insided.com/search) to do this ? Is there any documentation related to this ?

1 year ago

Suvi LehtovaarainSpires others

asked in: SEO, traffic and integrations

Any tips on optimizing content

Hi guys,do you have some tips on how to optimise content within the community and SEO-wise?The use case (in real life ATM) is, that our company made a change to a service, which was unpleasant to a small but loud group of customers. We weren’t on top of our game as this change was made and the community members were the first ones to post questions and conversations to our community about this change. As a result, these questions are in the top 5 in Google searches.Now we’ve made the decision to revert this change and announced it in the community with a new article. But this article does not seem attract interest well enough. I’ve linked this new article in all the existing questions, marked it as the best answer, but still it’s at place 8 in Google searches and has only a few hundred views… The original questions have almost 11K views in total. Any tips? Or is this just a waiting game?

1 year ago

Casstastr0pheeinSpires others

posted in Analytics & reporting

How Does Your Community Define Active User?

Hi Community friends! I was digging around some articles/posts in the InSided community to look for ideas on how other communities are defining “Active Users”. Curious to know how others are defining this, as there doesn’t seem to be a set definition within the industry. I know Julian shared some of his thoughts in the post below, but wanted to see is others are calculating by “any time a member posts a topic” or as “any time a member replies in a conversation or posts a topic”, etc. Looking forward to hearing how others calculate this, as I’m currently trying to determine the best way to measure Daily Active Users/Monthly Active Users, but unsure what the best definition of “Active” is in this case.

1 year ago

OnomatopoeiaSuper user

asked in: Gamification, activation & super users

How / when are ranks and custom roles assigned?

Hi team,I’m having a pickle with our gamification structure. Here’s an overview of what I’ve implemented, I won’t go into the detail on specific requirements:Rank How to earn Custom Role Benefits I'm new here! Register None Access to the Community Visits often Come back a few times Trust Level 1 Can edit posts with no timer Regular contributor Help others Trust Level 2 Invited to join Beta Testing Group Community expert Inspire and help others repeatedly Trust Level 3 Can create a group Community MVP Become a legend in the community Trust Level 4 Considered for superuser program The basic idea is:When a new rank is earned, the member also earns an additional “trust level”. This is a custom role that is granted when the rank is earned Each trust level comes with a benefit as listed in the table above A PM is sent to the user each time they earn one of these ranks, thanking them and explaining their new priveleges.The problem is, after implement

1 year ago

Sakshi RathorGetting inSpired

asked in: Gamification, activation & super users

Getting Error while executing Get User id API

Hello All, I am using https://api2-us-west-2.insided.com/user/{field}/{value} this api from third party tool to get user ID of the user so when I am trying to execute it then it is giving me internal error. Attached is the screenshot of the same.Please suggest what shoul I do to resolve this issue.

1 year ago

Beachball3000Ready to inSpire others

posted in Gamification, activation & super users

Ranks or Badges? What's better to gain?

I had recently read on the Community, about how a fellow member (will try to find them) wanted to clear up their feed of questions and how they’d planned to provide a limited time badge to those who would help in this particular activity!To me that sounded very interesting and pretty much irked my interest to try and grab that badge (but of course I know nothing about the problem statements or their services! ) But this got me thinking to understand how & where badges and/or ranks can be used. I want to know what seems more “powerful/attainable/calling” for a member -- is to go up a rank or earn a badge?Furthermore is there a general way of how these two are to function with each other? We’re trying to incorporate this into our latest gamification framework and it becomes tricky when you’re trying to set the conditions in place -- is too much to achieve? is it far fetched for a member to accomplish ‘n’ number of answers/topics etc.? (I assume it just might come down to trial &

1 year ago

chinthakarukshanGetting inSpired

asked in: SEO, traffic and integrations

Get the URL to the Search Result Resource

I’m invoking the Search by term across unified content api (https://api2-eu-west-1.insided.com/docs/community/#operation/search) from an external website. There can be multiple results returned based on the search criteria. For each result in the response I need to generate the URL so that the user can access that resource. Is there a guide available for this?

1 year ago

DkreigerinSpires others

asked in: Analytics & reporting

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