Everything related to community strategy and moderation
Which analytics tool is easiest to set up a script for visibility of every click of the acquisition funnel?
Do lots of members click on a topic creation CTA but never go on to register? What about that huge drop off from registrations to members making their first post? Analytics tools like FullStory, GA and Mixpanel give great insight into some things, but I’m missing a big chunk of the sign up journey without creating a script (so I’m told) to track things like clicks to parts of the registration box. Is this kind of visibility unnecessary? Is it OK just to look at traffic vs sign ups vs active members and go from there?
Integrations thread! What works for you?
Hello friends and greetings from Tel-Aviv.I launched our community almost a year ago (a product community for a cybersecurity SaaS company). I am opening this thread to get your input on what works for you in terms of integrations?How did you leverage your (or your team) usage of Insided through an integration?How do you make magic with Insided and different integrations? 🪄Thank you friends - Looking forward to hearing all yours tips and tricks!
inSpired Innovation Lab: Roundtable Recap #3 - Gamification
[i]In the course of our inSpired Innovation Lab we hosted a series of roundtables. This topic includes the notes which were taken during our round table around Gamification. It included participants from Sonos, Simyo, Ziggo, Eneco, Consumentenbond and from Kindertelefoon. Below you can find all the notes.[/i] [img]abfecc6f-c3ef-45eb-8b38-916af1f0cf2d.png[/img] [b]Badges[/b] While the [url=https://forum.simyo.nl/]Simyo community[/url] gives out Badges for many actions, Angela mentioned that only their superusers seem to be interested in Badges. Ronald (from [url=https://community.ziggo.nl]Ziggo[/url]) added that Badges should be focussed more on expertise. They hand out Badges when e.g. a user has posted 100 solutions, to show that they are truly knowledgeable users around a certain topic. There seem to be two different approaches to applying Badges: [list] [*]Focussed on general activity, a Badge can be giving simply for being active (commenting, starting topics) [*]Focussed
Bias towards user's Full names
Full names are the real identifier of a person, and not the username.To deliver a more ‘human’ experience, could we resolve Full names against users against their activities, leaderboards and bring the @mention Full Name approach, LinkedIn style because no one really memorises usernames to loop in the person.This goes hand in hand with the User search initiative. This idea is more about making Full Names a display priority across the UI, over usernames as it is currently.And yes, on a separate discussion/Idea I’ll request the username field to not accept spaces in the username.
Do you see less traffic from the search engines?
Compared to the last year I can see that we get less traffic from the search engines, roughly 30-40% prosent less. Huge drop. How about you? I have heard rumours that Google has changed their algorithms and this is the reason for this decreasing traffic. If this is true is there something we can do, or Insided can do to improve SEO?
📱a discussion on Mobile traffic trends
Interested to learn from Community managers, what is your mobile/desktop usage trends like?Noted our mobile traffic at 10% last quarter and at 14% for 12mo or more, seems low considering 70% internet traffic is from mobile in 2021 and 57% of LinkedIn’s traffic (drawing a parallel to a prof. networking website) is mobile.Thoughts?
How to create employee-only leaderboard
Hi - I’ve set up a custom role as “employee” but I’m not able to filter my leaderboard for only this role. I am trying to remove non-employee community members from appearing, but since everyone shares the role of “Registered User” I am not able to get what I am looking for. Has anyone found a way to make this work?
What can I find in SEO, Traffic and Integrations?
Hi, when you have come here to search for more information on SEO performance, best practices on integrations as well as tips & tricks on how to generate traffic for your community, well then you have found the right place. :) Especially in the first days and weeks after going live it is crucial to have these things set up as good as possible, as every visitor could be your future super user. So go ahead and browse around for inspiration, and don't hesitate to ask should there be things you are missing or if you are having additional questions! Cheers, Julian
Archiving / deleting content / 404s and SEO best practice
What are our options with regards to redirects for content moved to an un-indexed Archive folder or deleted? We're seeing lots of 404s and I'm aware that most of these are due to content that's been moved from an indexed area. Can we set these up to redirect to the homepage? If not, what do CMs think with regards to the negative impact that might have on the OVO domain? When we archive content, it generally choose old content that’s getting low views. Does that mean the impact on SEO rating is minimal? Our company’s website owner isn’t a fan of letting Google slowly catch up. Disclaimer: I don’t have front end website / SEO training so this question may be worded poorly
Does anybody use an In-App Tour/onboarding tool for the community?
Hi there,We have many users sign up to the community who don’t get active from the start.We have a “Welcome Article” but many people don’t read it.Also, we feel like some users don’t know how to use the community and its features at full potential.I was thinking if it’s a good idea to implement a sort of In-App Onboarding Tour with a tool like Pendo or Userlane for our Community. The interactive tour would activate for new users and guide them around (with text boxes, arrows, and highlights) by explaining the first steps and the actions that we would like them to take (e.g. introducing themselves, using the search bar properly, upvoting other users’ ideas, submitting their first question)Has anybody considered this?Did you choose for or against it?
Ranks, badges and points per category?
I wish there would be option to adjust gamification in category level. For example, off topic categories are excluded, you can´t earn anything by being active there. Or you earn more by being active category x than category y.Is this possible, least I didn´t find anything related to this?
Community referrals, is anyone doing something like this?
I thought it would be natural to allow people to invite others to join the community and incentivise it through gamification. Strangely this does not seem to be built in, so to supplement this existing idea: I created this one: But these are getting very low upvotes, was it a matter of bad timing, or am I missing a reason why this isn’t a thing? Curious to hear from other people in the community about this idea.
Does anyone have images (Thumbnail images for widgets, article feature images) available for wider use?
Hello everyone!I am wondering if anyone has access to or knows of a larger repository of favicons, shared images, badges, hero images for use?I am a smaller team of basically me, and would love to not have to start from scratch.Thank you for the help!
Is there a way to auto-assign roles? Either with a set of rules or the SFDC or Zapier integration?
Hi All,I’m looking for any information about auto-assigning various custom roles based on a relatively simple set of conditions. Generally whether the user is an employee, a customer, or a public user.Our org is using the Salesforce integration and Zapier but haven’t been able to find anything to even tell me it’s possible or not. Your help and insights are appreciated!Nate
Method to Export Point Data
Hi there! Recently created a topic in regards to the point system and feature within insided. Would love to know if there is a way to export the total point data for all users within a community without having to manually type it in from looking at leaderboards?Leaderboards also tend not to have all users (stops at top 1000) so would love to hear from the community here on how people have analyzed and exported point data to then convert points to possibly a dollar value
What's in your annual report?
Hey gang,I’m pulling together a “Year in review” style report for our business. This is less about the performance of our Community, and more about sharing insights we’ve gathered about the customers who use this space. So far, I’m including:A timeline of how our community has changed over the year Insights about our members (Industry, location, reason for joining the community) The health of different areas of the community (which spaces are most engaged with, why) How members get and provide value to each other (support, inspiration, insights) with examples What types of content have been successfulIf you were to put yourself in the shoes of a CSM, account manager or leadership - what would you want to know about your organization’s community outside of OKRs?Unashamedly tagging @Scott Baldwin, @tiffany.oda, @Anika Zubair, @Remco for your brains!M
API To Get All the Recent Posts(Topics,Replies) Based On Time Period
Hi, Is there any API to retrieve all the recent posts based on given time period?Eg: I need to get all new posts ( questions, replies ) in last 10 minutes. Is there any existing API to do this ? Can we do this using search api (https://api2-us-west-2.insided.com/search)?Is there any documentation regarding this?
Is it possible to exclude some custom roles for gamification, points and badges?
I may have done this wrong, but I made some changes recently, changing the primary role of former colleagues to ‘registered user’ thus making sure the only people with back end permissions where the current community team. These colleagues all have a custom ‘Retired Moderator’ role attached, which I’ve set so that it’s clear their posts were once from company staff. The issue now is that they’re included in the points leaderboard. It seems to be based on primary role, and I can’t find an option in the custom role or rank to exclude members from points. Anything I’ve missed?
Api to get all the posts(topics, questions, replies) using a filter based on given time period
Hi , Is there any api that return all the posts(topics , replied posts, questions) which have posted on given time period ? Eg : I need to get all the posts published in last 10 minutes Can we use existing search api (https://api2-us-west-2.insided.com/search) to do this ? Is there any documentation related to this ?
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