Everything related to community strategy and moderation
Hi Community, I’m keen to hear your best practices on running an Advocacy Program within the customer community. Are you using private or hidden groups for it? Or are you using a separate platform for it? If you have your advocates/champions in one separate group how do you differentiate the content that you have in the community vs the content you post in this group? Do you have an incentive program for your advocates? Which one? How do you track the acts of advocacy? Your experience and insights are greatly appreciated! Thanks,Katya
AI is here. You can ask questions and get pretty good answers.What do you think following:AI will kill (p2p) support communities. Because why to ask and wait help because AI will help you immediatelly.Maybe future communities are focused on experiences, opinions, ideations and (beta) testing and so on. Questions with only one answer will be asked from AI.
Hi,I wanted to share my personal learnings working with content strategies for years. Super curious to know if anyone else has some good tips and tricks to share in this direction?In my experience, it can be very hard to execute a content strategy over a longer period of time. It is easy to drop the ball if there is no immediate pressure or negative consequence if you are not posting something. Especially if you are busy with other projects, working on new content easily can fall under the table.To counter that, I attempt to focus on shorter pieces of content. This increases the likelihood of content being finalized, but also feels much less of a hurdle to actually get started!How do you feel about this? Do you sometimes run behind on your content schedule, and feel like you’ve put too much on your plate?
Hello all,I've been focusing a lot on nurturing groups recently, & I’m considering hosting a meet-up/event specifically for the group members.Have any of you tried using your interest groups to host any in-person or online meet-up of sorts, between the members?If so, i have these questions running in my mind if you could share your thoughts on them...Any process that worked for you to make this happen? When would you say is the right time to do this for a group? How often do you host these? Did you do this differently for like a private group vs a public/open group? Anything else to look out for while doing this?Any suggestions, thoughts or experiences would really help!Looking forward to hearing from you all 🙂
In the last week our friends over at Incident IQ have celebrated 1 year of their Community.Head on over to see the success they’ve achieved and all the amazing user feedback!! https://community.incidentiq.com/about-this-community-2/the-incident-iq-community-just-turned-1-2115 Congratulations @deborahcreekmore, @KathrynMCarter, @hbailey1 and Team!!
Hello everyone,I’ve been furiously building groups in our GameChanger community over the past few months.While we continue to nurture them, I thought I’d share some key aspects that stood out to me.Hoping to open a discussion on this & learn your best tactics from your experiences with groups as well.Ownership: It’s vital to have subject experts really take the reins when it comes to interest groups. We have who we like to call - Group Champions from within the organization, leading these groups as it falls easily within their expertise. Side note - This honestly also means it becomes more fun for me as a CM, we get a double brain-storming time 😄 Discoverability: As CMs, we are bound to know the community page like the back of our hands. Where I’m going with this, is how key it is to use that knowledge & place plug-ins of these groups across primary category posts, as & when opportunities arise. This helps increase discoverability organically. Another important quest
The Fórum NOS by Insided reaches the mythical mark of 100,000 members! 🎯 💯We have been making history for 6 years... today that history is written by more than 100,000 users.Today we celebrate with you the milestone that we achieved together. A milestone that makes us especially proud!There are 100,000 reasons to be closerThere are 100,000 causes to leave the best experienceThere are 100,000 reasons to do better The community Fórum NOSThe Fórum NOS is available to any user who can consult information, participate by exposing opinions and knowledge, share doubts or general questions about NOS products and services and help the community.We also provide a harmonious place for conversation that facilitates interaction and help between the community on the most varied topics of the NOS and telecommunications universe.Get to know our community better. We thank the entire InSided team for their support and dedication. 😊We count on you to grow even more. Together we will grow the Communit
Hello all,👋🏽Today I was spending some time diving into the archives of InSpiring conversations on here & I noticed this earlier post championed by @aluciani that had some really great suggestions of community books.I’m eyeing these 2 books that @Nicole Saunders suggested earlier:Dare To Lead - Brene Brown Rich Millington’s - Indispensable CommunityAnother one of my list is:Fierce Loyalty: Unlocking the DNA of Wildly Successful Communities suggested by @aluciani Does anyone have any more suggestions to add to this?Something you’ve been reading or read very recently.I’m also keen to hear from anyone who is aware of books that cater specifically to someone who is launching a new community? Would love to hear from you all. 🚨 P.S - In case you’re wondering which earlier post I am talking about...
inSided Community Success Cohort Program We are pleased to announce the inSided Community Success Program. The mission of the program is to bring together like minded inSided customers and create a cohort to share experience, challenges and successes, to help each other achieve positive business outcomes. Below you will find a few details about the program. ScheduleMonthly inSided driven sessions to advance you on your Community Journey. Session 1 - Community Use Cases and Goal Setting In this first session, the inSided team will introduce the most common community use cases and share the factors that are most important to take into account as you plan your community program. We will then have an introduction for all cohort members to share where they have come from and where they want to go with their programs. You will get inspiration from other members, and also be able to ask questions, assist and advise each other. Session 2 - Analytics, Reporting and Community He
We noticed that Related topics widget and the links there uses redirects: For example the first link points here:And after that user is forwarded to the final url:https://community.insided.com/got-a-question-38/adding-a-create-a-topic-post-button-lower-down-on-the-screen-5313Why is that? This isnt SEO critical issue though but it slows a bit the browser / user.
Hey there, Looking for some guidance with tracking the impact of content in Community. For example, right now if you create an article you can see how many views it has had and how many comments individually, but I am not seeing an easy way to keep track of this info and/or export it to have it available to compare or A/B test. I’ve been manually tracking in a spreadsheet, but curious if others have ideas, or if this is a feature request.Thanks!Chloe
Now in its 14th year, The Community Roundtable's annual State of Community Management report provides strategic ideas and tactical benchmarks for global community management professionals.The State of Community Management research explores the state of the community management industry through the lens of the eight competencies in the Community Maturity Model™, each critical to the success of an online community. They include strategy, leadership, culture, community management, content and programs, tools, policies and governance, and metrics and measurement.Each section includes data, ideas, and expert practitioner perspectives to give you new insight into the community management industry. By contributing to the industry’s longest-running and most comprehensive research project, you ensure that every community voice is heard. You can learn more about the State of Community Management research and download the 2022 report; here.For your time and effort, you'll receive:Rewards - A $10
A very common question when deciding on embracing community is;Who should own it?This question came to @anirbandutta and I during our recent session at Gainsight Pulse Europe (Shameless plug alert: Audio and Slides can be found here)Over the years I have seen all permutations and locations. I can say for us here at Gainsight, the Community Team rolls up into our Chief Customer Officer via the Customer Success Team.For sure, no matter where your community falls. You need to make sure you prove value to the executive sponsor and person who pays the bills 💰. Only then can you grown and make even more impact company wide. Running a community is a cross team effort, but we wanted to open up the subject to get your thoughts and input. So, in which team do you currently report into? Marketing Customer Success Product Support Otheror which team do you think you should report into?
This feels like a super simple request, but it’s not. There’s no real way to do this right?I need to go and sort on the backend by number of replies and then add a public tag. Then I can click on that tag and send the list over. I have an idea out there to add bulk tags, which would help here. And I think there’s an idea to add the option of sorting by LEAST replies from the front end drop down.But is there an easier way to do this, that I’m not seeing? Anyone have a work around besides manually adding a tag to each question not responded to?
Hi all! As our community adoption continues to grow, I am looking to build out a stronger engagement strategy to keep our community members coming back more frequently. Our community is made up primarily of HR and People leaders (benefits, finance, talent, etc.) and we have had a lot of interest lately in the possibility of hosting Community Roundtables for folks to connect further.We currently have AMA events every month that are community drop in style rather than a webinar style, but we would like to add community roundtable events to our list of engagements so our clients connect via Zoom rather than only through posts. We also hope this leads to our clients meeting up outside of the Community in real life, too!Do any of you currently host roundtable events within your communities? If so, what are some best practices and strategies that you have in place or learned when hosting these? Appreciate any and all input on this :)
As far as I can tell from documentation on user roles, there’s no automatic way to add a super user role. Is that correct? It also seems that the benefits / use case of the role is granting users the ability to mark the correct answer on posts. What else am I missing? My real problem: I want to give contributing users a special Rank above some of our other ranks. It’s based on them leading one of our groups or being a contributing author to our Knowledge Base (a whole other challenge, please vote for the idea below).But because Rank rules require either a set volume of topics/replies OR some other criteria, I can’t even build the rank to add manually. So using a user role like super user (which I can do manually per-user) is my likely solution to be able to 1.) create the rank, and 2.) automate someone getting that rank based on their role. If you have a better solution, please share!
Is there a way to give badges to users based on how many times they have logged into the community? I’m setting up our gamification and was thinking about rewarding users based off the number of times they have logged into our community, but I’m not sure how to do it or if it’s even possible. Also, any input as to what has worked for your community in regards to gamification would be greatly appreciated!
Hey guys!Some of you saw my presentation to first-time community managers… During that talk, I mentioned that I was 3 months in to community management, and I was constantly regenerating information about the community, or searching for links to graphics, and so on… As a mechanical engineer coming from MedTech, medical device companies are required to have something called a Quality Manual (it shows FDA the commitment to quality, and typically ties all the SOP - Standard Operating Procedures - together within that company).I figured, why not make one for my community? So I created what I call a “Community Manual.” Hopefully this is helpful - it doesn’t have anything company specific, it’s meant to be a template. If you use it and it’s helpful - great! If it makes life hard, ditch it!Either way, I’d love to hear what you think! What tools have you used to make life easier for you as a Community Manager??Link to Community Manual
After doing a lot of initial research and digging around for industry standards, I found it really hard to pinpoint an exact benchmark goal for average page views/user. I’m curious to know how other people are approaching this type of metric, or if they’re really measuring it or just comparing against themselves? I know that this is pretty different across the board for all industries and more/less engaged communities probably play a factor too- but just trying to get a sense of what others think. For reference, we just launched our Community just shy of three weeks ago, and our average page views/user is 5.4 Any insight or thoughts is greatly appreciated! -Cass.
Hi there,My current task is to create a Content Forecast for the two coming years (2023-2024) so we can have a rough estimate of how many user questions, discussion, and comments we can expect (inside and outside of ideation) in order to have an estimate of how much content will need to be moderatedHow would you approach this?I came up with an idea but maybe somebody has got a better technique :)First off: I already have a member forecast & a session forecast for the next to years. This will be an important factor for the forecast calculations.Basically I have a list of all numbers for the past year with which I calculate a ratio(simplified version here)Month Questions Sessions Members Ratio: Questions p. Session Ratio: Questions p.Member January 100 10000 5000 0.01 0.02 February etc. Then I calculate a monthly ratio, e.g. (topics p. session) and (topics p. member) of each of the above content types.→ e.g. for
Hi all, We’re trying to come up with a rank system that: For some users also include points awarded for completed training courses in our LMS (SkillJar). There will also be users that will not complete any training courses that can still climb the rank system due to community engagement only. Anyone with the experience on the above, and would you know if there is a way for us to build out separate rank paths, such as one for customers and one for partners, where the requirements to climb ranks and receive badges differ?@bas
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