Community Management

Everything related to community strategy and moderation

215 Topics

wtempleton
wtempletonReady to take it to the next level
asked in: Analytics & reporting

Unique views on a specific topic

Hi folks, we’re just starting out with our community, and we’re going to be trying something to try to draw in users - promoting exclusive content on social media that members will have to come to the community to download and read.I’d love to be able to track specifically how many views this attachment and topic has. Is this something that inSided’s analytics can do, or am I reliant on already having set up GA?Our community is early enough and small enough that I can assume all new registrations are from this piece of outreach, but I have no baseline to model views and visits from on a wider view.

3
wtempleton
3 days ago
L
liz-typeformGetting inSpired
asked in: Analytics & reporting

Is there a way to filter out Employees from metrics?

Hi all! We’re looking at our Success metrics wondering if there’s a way to filter out our employees. For example, if we want to know how many peers submitted a best answer, would that include our registered employees? If so, how do we remove them? Hope this makes sense. Thanks in advance all!

4
Julian
inSider
9 days ago
V
Vanessa_MEOReady to inSpire others
asked in: SEO, traffic and integrations

How do you manage links to pages that no longer exist?

Hello,What do you do to the user generated topics and posts that link to a site page that no longer exists and therefore receive a 404 error?Do you edit the post and change the link or just archive the post? 

3
bas
inSider
9 days ago
Juliana Spinardi
Juliana SpinardiReady to inSpire others
asked in: Gamification, activation & super users

Integration Insided and Linkedin

Hey Community! I’m wondering if it is possible to integrate Insided and LinkedIn. the idea: every time a user gets a badge, they will have an option of post it on Linkedin and tell all their network. Ideas? Thoughts? 

2
Juliana Spinardi
11 days ago
Taylor Tarpley
Taylor TarpleyGetting inSpired
posted in Gamification, activation & super users

How Do You Promote the Champions in Your Community?

Hi all!  So we have recently Community Champions Program. This is a program that asks specific users/partners to take a special role in the Community. They contribute a specific amount of replies and content to the Community as well as offer feedback or participate in another role of our Customer Education org at large.  We have a specific article announcing our Champions program, a specific page consolidating all of our Champions and their bios and have bi-weekly articles we post in our Community written by our Champions.  Wondering if there is any other way we can promote our Champions and give them more love/visibility?  Thanks all! 

1
ddpancratz
Total Rock Star
11 days ago
timcavey
Total Rock Star
timcaveyTotal Rock Star
asked in: Analytics & reporting

Analytics - missing metrics and how to calculate them

How do you calculate the following metrics, given that the Analytics sections doesn’t seem to be able to (correct me if I’m wrong please): The number of new, unique, visitors that make their first contribution. The number of contributors still active after six months. The number of visits per active member. Average time spent per active member. Average number of pages per visit per active member. Test your analytical know how! 

8
timcavey
Total Rock Star
11 days ago
D
DorothytReady to inSpire others
asked in: Analytics & reporting

Trying to find percent 'responded' to by peer?

I’m trying to find find percent 'responded' to by peer? (not ‘answered’)The dashboard in Analytics seems to only measure topics that have a ‘best’ answer marked - and I want to know what percentage of our topics are responded to by other members even if not marked ‘best’ (we strive to not use internal staff to answer - so this is an important metric for us)We have a customer engagement community and most of topics are conversations and don’t necessarily  have “best answers.”Thanks! @Anika Zubair  

5
ddpancratz
Total Rock Star
12 days ago
anirbandutta
Super user
anirbanduttaSuper user
asked in: Analytics & reporting

International Community Day?

CMgrs Assemble! 🦹‍♀️We have the Int. Community Manager Appreciation Day on Jan 23, Let’s think about an International Community Day, shall we?  Btw, there already seems to be a movement for Oct 8 on Social, Shall we run with that? Share your thoughts.

1
anirbandutta
Super user
16 days ago
Onomatopoeia
Super user
OnomatopoeiaSuper user
posted in Gamification, activation & super users

💪 POWER UPS 💪

Gang, I have an idea that I have no idea how to execute. Can you help?I always find gamification to be a little bit lacklustre. Points are, ultimately, meaningless and badges are a nice point of pride but, again, they don’t do anything. I’ve even had feedback from members to say that they’re more annoying than useful.Buuuuuut….What if there was a third system informed by the points and badges system, designed to encourage intense progression across the community user journey and reward very specific behaviours?💪 ENTER POWER-UPS 💪Power-ups work like this:A Community member does something amazing. As they do. They submit an incredible guide, write some thought-leadership or set up a networking discussion. Once that post reaches a certain number of likes or replies, they earn a power-up! The power-up gives them a one-shot dose of something amazing and useful. It might be a ticket to an industry event, a month of an upgraded product tier or even a 30 minute call with a thought-leader in

3
ddpancratz
Total Rock Star
17 days ago
Onomatopoeia
Super user
OnomatopoeiaSuper user
posted in Analytics & reporting

How do you provide insights to your organization?

Hello everyone I hope you’re having a brilliant week!I have a rather interesting/challenging OKR that I set myself a few months back. Here’s what it looks like:Use data about our Community membership to provide the organization with actionable insightNow, yes, it’s a poorly written objective - but this one is actually just for me and no one holds me accountable to it. The desire behind this was to make sure that the Community we’re building can demonstrably help us improve our business practices. I always felt it was something missing from my previous community strategies, and that it’s really vital for the long-term sustainability of any community. I have this weird and wonderful (I think? You tell me!) hope that:I’ll be able to match our Community members data from InSided with other systems our business uses By doing that, I’ll be able to understand who our members are, how they behave in our products - and what makes them different from someone who isn’t interested in being a part

1
JennyWiley
1 month ago
Melissa Meyer
Melissa MeyerGetting inSpired
posted in Analytics & reporting

User Dashboard – additional consumption fields/criteria

With the User Dashboard, its great to have data like posts, replies, likes given and received, but would love the ability to look at additional consumption in this view, like the following:Average session duration Page views (unique and cumulative)  By article/post Event registrations 

1
Melissa Meyer
1 month ago
dsmrt
dsmrtGetting started
posted in Gamification, activation & super users

List Group Membership via API

We have a custom integration that listens to the group membership Webhooks to sync to other applications for reporting and marketing. We recently needed to list all members and run a re-sync and couldn’t due to the API not supporting groups, nor group membership operations.  I would love to see this added!

2
SmartlyGreg
Total Rock Star
1 month ago
JessEs
inSpires others
JessEsinSpires others
asked in: Gamification, activation & super users

Creating a "hidden topic" game for users, but need some advice...

Hi folks, I’m trying out a new “game” with users to drive engagement.I want to post a puzzle and use the answer as a keyword clue to find a topic that we’ve “hidden” somewhere, which is what I want them to engage with, and then offer a small prize. (Seems roundabout but I think it might work for our audience.)The problem is, for a “hidden” topic to remain hidden until I’m ready to release the clue, I need to bury it in the feed or hide it somehow, at least until the first user finds it. (It would also be good if I can avoid the “new topic” email trigger for this one, but that may not be possible...)I tried creating a fake user and some boring decoy text for the preview in the feed, but then our discerning superusers flagged it as spam.Now I’m wondering if I can trash the topic to get it out of the feed and then restore it a few days later and it will go back to its original time stamp (before the more recent activity feed)?Or any other hacks that might help here... Thanks :D

0
JessEs
inSpires others
1 month ago
Juliana Spinardi
Juliana SpinardiReady to inSpire others
posted in Analytics & reporting

Maping members profile

Hey community! How are you? I want to know if you have ever sent a survey to map your member's profiles. I’m building a form to get to know my membership better and I’d love some benchmarked. Thanks a million. Best, Juliana 

2
anirbandutta
Super user
1 month ago
timcavey
Total Rock Star
timcaveyTotal Rock Star
asked in: Analytics & reporting

Which analytics tool is easiest to set up a script for visibility of every click of the acquisition funnel?

Do lots of members click on a topic creation CTA but never go on to register? What about that huge drop off from registrations to members making their first post? Analytics tools like FullStory, GA and Mixpanel give great insight into some things, but I’m missing a big chunk of the sign up journey without creating a script (so I’m told) to track things like clicks to parts of the registration box. Is this kind of visibility unnecessary? Is it OK just to look at traffic vs sign ups vs active members and go from there? 

1
Julian
inSider
2 months ago
Idan
IdanGetting inSpired
asked in: SEO, traffic and integrations

Integrations thread! What works for you?

Hello friends and greetings from Tel-Aviv.I launched our community almost a year ago (a product community for a cybersecurity SaaS company). I am opening this thread to get your input on what works for you in terms of integrations?How did you leverage your (or your team) usage of Insided through an integration?How do you make magic with Insided and different integrations? 🪄Thank you friends - Looking forward to hearing all yours tips and tricks!   

0
Idan
2 months ago
L
liz-typeformGetting inSpired
asked in: Analytics & reporting

How is the Average Response Time Calculated?

Hi all! Would anyone mind providing more insight into how the average response time is calculated? We’ve seen the time change quite a bit when calculating from  Mon-Sun versus Sun-Sun, even though our weekends tend to be a bit slower. Thanks!

7
erin.brisson
2 months ago
Julian
inSider
JulianinSider
posted in Gamification, activation & super users

inSpired Innovation Lab: Roundtable Recap #3 - Gamification

[i]In the course of our inSpired Innovation Lab we hosted a series of roundtables. This topic includes the notes which were taken during our round table around Gamification. It included participants from Sonos, Simyo, Ziggo, Eneco, Consumentenbond and from Kindertelefoon. Below you can find all the notes.[/i] [img]abfecc6f-c3ef-45eb-8b38-916af1f0cf2d.png[/img] [b]Badges[/b] While the [url=https://forum.simyo.nl/]Simyo community[/url] gives out Badges for many actions, Angela mentioned that only their superusers seem to be interested in Badges. Ronald (from [url=https://community.ziggo.nl]Ziggo[/url]) added that Badges should be focussed more on expertise. They hand out Badges when e.g. a user has posted 100 solutions, to show that they are truly knowledgeable users around a certain topic. There seem to be two different approaches to applying Badges: [list] [*]Focussed on general activity, a Badge can be giving simply for being active (commenting, starting topics) [*]Focussed

2
Julian
inSider
2 months ago
anirbandutta
Super user
anirbanduttaSuper user
posted in Gamification, activation & super users

Bias towards user's Full names

Full names are the real identifier of a person, and not the username.To deliver a more ‘human’ experience, could we resolve Full names against users against their activities, leaderboards and bring the @mention Full Name approach, LinkedIn style because no one really memorises usernames to loop in the person.This goes hand in hand with the User search initiative. This idea is more about making Full Names a display priority across the UI, over usernames as it is currently.And yes, on a separate discussion/Idea I’ll request the username field to not accept spaces in the username.

6
anirbandutta
Super user
2 months ago
JKelley
inSpires others
JKelleyinSpires others
asked in: Gamification, activation & super users

Can I configure badges to have points associated with them? (Manual badges)

We are giving a set of (early adopter) users a special badge.  I’d like to be able to also assign them points tied to the badge, but I’m not seeing a way to do that in Control.  Is that possible?  Thanks!

2
SmartlyGreg
Total Rock Star
2 months ago
T
inSpires others
teroreinSpires others
posted in SEO, traffic and integrations

Do you see less traffic from the search engines?

Compared to the last year I can see that we get less traffic from the search engines, roughly 30-40% prosent less. Huge drop. How about you? I have heard rumours that Google has changed their algorithms and this is the reason for this decreasing traffic. If this is true is there something we can do, or Insided can do to improve SEO?

4
T
inSpires others
2 months ago
Gabolino
Total Rock Star
GabolinoTotal Rock Star
asked in: Analytics & reporting

Unique visitors GA vs InSided

Hello folks, I’ve noticed that unique visitors on InSided vs VA is very different. InSided gives me a lot more unique users which is nice, but suspicious. Anyone know why the big disparity? Also, if the unique visitors metric is not reliable, can we at least trust unique registered visitors?THANKS!

6
Casstastr0phee
inSpires others
3 months ago
jzhang
jzhangGetting inSpired
posted in SEO, traffic and integrations

Using Insided and Intercom together

Hey all! Does anyone here use Insided for their Community and Intercom as their support tool and external knowledge base? I’m looking to better understand how other teams: Connect their Intercom Articles to Community posts (i.e. how do you cross-reference all of your self-serve content?)  I wish we could have federated search with Intercom Articles and Insided Community posts - have any of you built this on your own? I’m wondering how heavy of a dev lift this process is. Connect live chat with Insided, if at allAny insight is appreciated! Thank you :) 

3
Karl Wiseman
3 months ago
anirbandutta
Super user
anirbanduttaSuper user
posted in Analytics & reporting

📱a discussion on Mobile traffic trends

Interested to learn from Community managers, what is your mobile/desktop usage trends like?Noted our mobile traffic at 10% last quarter and at 14% for 12mo or more, seems low considering 70% internet traffic is from mobile in 2021 and 57% of LinkedIn’s traffic (drawing a parallel to a prof. networking website) is mobile.Thoughts? 

2
anirbandutta
Super user
3 months ago
N
neelamGetting started
asked in: Analytics & reporting

Export Content

How to export posts, articles, questions with the content - not just the topics

2
Julian
inSider
3 months ago

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