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Community Management

Everything related to community strategy and moderation

70 Topics

S
sampathsris Getting inSpired

How do I get an API key?
Question

I hope the title is self explaining and I could not find anything regarding this in my searches. It's not included in your pricing page either. Kindly let me know how one could get an API key, especially for experimental purpose. Thank you.

SEO, traffic and integrations
33 1
Rank
2 hours ago
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OVOdarran Super user

Check out OVO's Community Blog!

I've been posting a blog every Monday morning for the last 12 weeks. The main benefit was to try and make our community, more like a community!! I use the blog to share news articles, topical stuff that going on in the world, try and link that back to our community content where I can. I also u...

SEO, traffic and integrations
104 7
Rank
14 days ago
Rank
Suvi Lehtovaara inSpires others

Best practices on gathering user feedback?
Question

Our community is sort-of in the process of redefining itself. We are planning on executing a user survey and now I would be curious to know your thoughts? Any do's or dont's? What did you ask? How did you implement the survey? Also, if you have some best practices on exit surveys, I would be happy...

Analytics & reporting
46 3
Rank
16 days ago
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Cristina inSider

Include moderators on the Leaderboard

Include moderators on the Leaderboard

The leaderboard is designed to display the users who have received the most likes in the last seven days. This is done as a recognition for their dedication to your community and the great work they're doing there! By default; Administrators, Community Managers, and Moderators are not shown in the w...

Gamification, activation & super users
41 0
Rank
19 days ago
timcavey Ready to inSpire others

Post fields - can we see which mods have added them?
Solved

We want post fields added to relevant activity. We have a planned report for the data and everything! Getting our mods to always do this is more tricky. Is there anywhere in the Analytics section which IDs the mod who's added PFs? I can't see any footprint on the post fields exports, so this is no...

Analytics & reporting
58 2
Rank
1 month ago
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OVOdarran Super user

OVO Forum - Our First VIP day at our Bristol HQ

Hi all, just thought I would let you know, yesterday we had our first Forum VIP day. They were a tough crowd, but overall enjoyed the experience and felt they learned a lot about our business, so we are hoping to turn that into some good engagement. They have already been posting on the forum, a...

Gamification, activation & super users
102 6
Rank
2 months ago
timcavey Ready to inSpire others

Is the 'Answered by peer' metric fit for purpose for established communities?
Solved

Discussion point here: For an established community with heaps of content, is the Analytics sections' 'Answered by peer' metric a suitable one? This will only look at new questions, and the source of the answer. But as time goes on, surely the % of activity which can be considered a 'new question...

Analytics & reporting
122 3
Rank
3 months ago
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Julian inSider

Test Review your integrations with our integration checklist

Review your integrations with our integration checklist

Generating traffic is vital for every community. Integrations in key locations will ensure a constant stream of new users and activity. A powerful integration will also present content of your community where your customers might get stuck. Do you think you have your integration strategy fully optim...

SEO, traffic and integrations
237 0
Rank
4 months ago
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Hiewwaiy

How to change meta titles and meta descriptions
Question

Hi, Me and our SEO expert are currently working on optimizing SEO for our community. We have two questions: Is it possible to manually change the meta titles of topics and subforums? If yes. how? Is it possible to manually change meta descriptions of topics and subforums? Again, If yes, how? :r...

SEO, traffic and integrations
121 3
Rank
5 months ago
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Julian inSider

Recommend the community when customers call your Hotline

Not many people like to stand in line, especially if they have a burning issue which they would like to see solved. And you probably also do not like to keep your customers waiting longer than necessary. So why do you keep them waiting at all? Especially if the chance is high that the question is t...

SEO, traffic and integrations
168 4
Rank
5 months ago
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a.slyusar inSpires others

Export types Login and User
Solved

Hi, everyone please explain to me what is the difference between values Time (export types Login) and Last visit (export type User). Thank you.

Analytics & reporting
124 4
Rank
5 months ago
timcavey Ready to inSpire others

Is old or new content better for SEO?
Solved

Is old content with recent activity better or worse then new content with recent activity, with regards to ranking and SEO?

SEO, traffic and integrations
62 1
Rank
9 months ago
H
helene.deezer Getting inSpired

How to avoid the incremental data on the platform?
Question

Hi all, It's probably a very weird question, but I find the exports very confusing on the platform as, even though I select a time frame, I only get incremental data, like for example the "total views" or "total comments". While I understand it can be good to know the numbers of views or comment...

Analytics & reporting
81 2
H
9 months ago
Y
yuliasa Getting started

To export to Excel a list of topics
Solved

Good day! Please help 🙂 It's necessary to export to Excel a list of topics and the number of comments. Please help me figure out how to do this.

Analytics & reporting
95 3
Rank
9 months ago
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Tanja inSpires others

How to make login easier ?
New

Hi all, i'm hopping other CM's can help me 🙂 I want to submit a idea about making the login process easier, but i just don't know what would help. I only know i would really benefit from it. The problem: I notice that making an account or logging in is a big barrier for a lot of people. I get co...

Gamification, activation & super users
156 3
Rank
9 months ago
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a.slyusar inSpires others

First year anniversary Community Kyivstar (Ukraine)

We held the first meeting with our Ambassadors. During the year we had 10 Ambassadors, but unfortunately only 4 Ambassadors and our moderators were able to come. We told Ambassadors about the principles of work of different departments of our company and gave them a tour of the office. https://www...

Gamification, activation & super users
64 0
Rank
10 months ago
Kat Ready to inSpire others

Sign-ups increase & Better ad conversion

Hi I have recently launched a Facebook campaign optimized against sign-ups. We redirect users to the specific article on our forum: https://uk.community.huawei.com/photography-16/get-the-most-likes-and-win-when-autumn-comes-along-share-you-autumn-photos-419/index1.html. I have a feeling that this...

SEO, traffic and integrations
30 0
10 months ago
Rank
aluciani inSpires others

Article: The Magic Of Gamification with Real-Life Examples

Good article with real examples of gamification at work? The Magic Of Gamification with Real-Life Examples Anyone successfully implemented a gamification strategy? Anyone want to share details on how they achieved it? 👍

Gamification, activation & super users
75 1
Rank
11 months ago
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Julian inSider

Providing solutions: From complaints to ideas to best practices

For our last inSpired innovation lab, we received so many suggestions for our round table discussions that we actually ran out of round tables... 😃 We figured we might as well address them here on the community! This round table suggestion came from @tomasmouton, who works on the NOS community....

Gamification, activation & super users
114 2
Rank
1 year ago
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Rodion inSpires others

Some questions about badging
Question

Hello, I'm trying to match my previous experience with InSided's training session. And I have some mismatches related to badging. Learning Gamification I kept the rule that all rewards should be reachable for every member and the way to get each one should be clear. There were a lot of researches of...

Gamification, activation & super users
177 1
Rank
1 year ago
Rank
Stéphan Lam inSpires others

Advice for Ranks?
Solved

I've read this article about ranks. Great! Since I started as interim community manager at Eneco I don't like the way they set up the ranks. It starts with '1 watt' and goes up to '500 terawatt', in total 19 different ranks. I think this doesn't speak to anyone. I think people don't understand that...

Gamification, activation & super users
128 1
Rank
1 year ago
mafe.pelaez Ready to inSpire others

Music forum suggestion
Question

Hi all! I wanted to ask you if you have any suggestion for a Music Forum content. Our concern is that users don't engage much with music topics, they engage and comment about issues with their account. I am in charge for the content of the Deezer Community and I am trying to engage with the users...

Gamification, activation & super users
120 3
Rank
1 year ago
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OVOdarran Super user

Private forum areas - Question
Solved

We are setting up a private area on the forum to support a specific group of employees. Ideally I want them to only see this new private area and not the whole public facing forum. I cannot see how to do this in control? It looks like we might need a new specific role created to help us facilit...

Gamification, activation & super users
122 14
Rank
1 year ago
Rank
Julian inSider

Re-target inactive members on your community

A struggle that every community is troubling with is bringing back those users who have become inactive. Many users share their question and, once it has been answered, will leave the community for good. Of course our notification emails will reach them as well, but that requires activity in those t...

Gamification, activation & super users
88 0
Rank
1 year ago
Rank
Hiewwaiy

How to perform an analysis on moderator tags?
Question

Hi! Can someone explain to me how I can perform an analysis on our custom moderator tags? The existing exports do not seem te show the moderator tags? Example: We currently add the moderator tag ''idee'' to some customer topics. I would like to get insight into how many ''ideeën'' are submitte...

Analytics & reporting
64 1
Rank
1 year ago

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