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Community Management

Everything related to community strategy and moderation

120 Topics

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OVOdarran Super user

OVO Forum - Our First VIP day at our Bristol HQ

Hi all, just thought I would let you know, yesterday we had our first Forum VIP day. They were a tough crowd, but overall enjoyed the experience and felt they learned a lot about our business, so we are hoping to turn that into some good engagement. They have already been posting on the forum, a...

Gamification, activation & super users
60 6
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9 hours ago
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Julian inSider

How to find the average response time / time to first response for topics created by registered users

If you are interested in the average response time (time to first response) for topics created by registered users (thus excluding the community team), then this small tutorial will help you further. You can easily find the average response time in the Success Dashboard of your community: Now if...

Analytics & reporting
87 5
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5 days ago
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Julian inSider

Test Review your integrations with our integration checklist

Review your integrations with our integration checklist

Generating traffic is vital for every community. Integrations in key locations will ensure a constant stream of new users and activity. A powerful integration will also present content of your community where your customers might get stuck. Do you think you have your integration strategy fully optim...

SEO, traffic and integrations
153 0
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1 month ago
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Julian inSider

Tutorial How to add Google Site Search to your Google Analytics

How to add Google Site Search to your Google Analytics

This tutorial will show you how you can add Google Site Search to your Google Analytics. With this you can: learn what customers are searching for the most on your community identify which search leaves your customers unhappy find opportunities for new content which will help your users How to add i...

Analytics & reporting
48 1
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1 month ago
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Hiewwaiy inSpires others

How to change meta titles and meta descriptions
Question

Hi, Me and our SEO expert are currently working on optimizing SEO for our community. We have two questions: Is it possible to manually change the meta titles of topics and subforums? If yes. how? Is it possible to manually change meta descriptions of topics and subforums? Again, If yes, how? :r...

SEO, traffic and integrations
101 3
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2 months ago
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Julian inSider

Recommend the community when customers call your Hotline

Not many people like to stand in line, especially if they have a burning issue which they would like to see solved. And you probably also do not like to keep your customers waiting longer than necessary. So why do you keep them waiting at all? Especially if the chance is high that the question is t...

SEO, traffic and integrations
139 4
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2 months ago
a.slyusar Ready to inSpire others

Export types Login and User
Solved

Hi, everyone please explain to me what is the difference between values Time (export types Login) and Last visit (export type User). Thank you.

Analytics & reporting
93 4
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2 months ago
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Julian inSider

Tutorial Find / Review your ranking structure

Find / Review your ranking structure

The ranking structure should be a central piece of your Gamification strategy. Even if you might doubt it, many users are aware of it and will be motivated to stay active so they will make it to the next rank. A ranking structure will also make it easier for visitors to understand who they are speak...

Gamification, activation & super users
269 0
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3 months ago
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Julian inSider

5 examples of stimulating translations for your community

The inSided platform comes with standard text for all buttons and items - however you can change every line of text on your community, so that it fits better your individual need. We recommend you to review these so that you can get the most out of your community. We have collected a number of exam...

Gamification, activation & super users
46 0
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3 months ago
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Julian inSider

Gamification Using rank up notifications to activate your community

Using rank up notifications to activate your community

This FAQ has been last updated on 07.03.19 Hi all! You might remember receiving a private message from me after your registration here? Well of course I am not sending all of them individually. 😉 Such notifications can support the activation of your community, as they inform the user that their a...

Gamification, activation & super users
362 8
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4 months ago
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inSided CSM inSider

Community Growth (KB)

Being able to visualize what your customers and prospects have to do to become community members is crucial to growing your community. Before someone engages with your community, they have to learn about the existence of the community, they have to be convinced there is something to gain from becomi...

SEO, traffic and integrations
104 4
5 months ago
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Hiewwaiy inSpires others

How to change the meta description in control

Hi! Could anyone explain to me how I can change the meta description in control? Thanks!

SEO, traffic and integrations
57 2
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6 months ago
timcavey Ready to inSpire others

Is old or new content better for SEO?
Solved

Is old content with recent activity better or worse then new content with recent activity, with regards to ranking and SEO?

SEO, traffic and integrations
50 1
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6 months ago
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Maryam inSider

Injecting dynamic community content into your customer facing channels

Improving the customer journey by making use of real-time community content has virtually no limits. Many applications can be considered: to drive conversion, for example, preselected testimonials could be shown on product pages. These will demonstrate social proof and authenticity. Alternatively, l...

SEO, traffic and integrations
58 1
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6 months ago
H
helene.deezer Getting inSpired

How to avoid the incremental data on the platform?
Question

Hi all, It's probably a very weird question, but I find the exports very confusing on the platform as, even though I select a time frame, I only get incremental data, like for example the "total views" or "total comments". While I understand it can be good to know the numbers of views or comment...

Analytics & reporting
68 2
H
6 months ago
Y
yuliasa Getting started

To export to Excel a list of topics
Solved

Good day! Please help 🙂 It's necessary to export to Excel a list of topics and the number of comments. Please help me figure out how to do this.

Analytics & reporting
69 3
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6 months ago
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Tanja inSpires others

How to make login easier ?
New

Hi all, i'm hopping other CM's can help me 🙂 I want to submit a idea about making the login process easier, but i just don't know what would help. I only know i would really benefit from it. The problem: I notice that making an account or logging in is a big barrier for a lot of people. I get co...

Gamification, activation & super users
132 3
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7 months ago
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Niels Kamper inSpires others

Tip: Sending personal 'thank you videos' and gifs to your (potential) super-users / experts

Hi all, As community team we are always looking for new ways to show our appreciation to our community members. Several months ago we started experimenting with sending our members 'milestone' videos. When a member reaches a certain milestone and/or achievement we record a personal YouTube video th...

Gamification, activation & super users
131 5
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7 months ago
a.slyusar Ready to inSpire others

First year anniversary Community Kyivstar (Ukraine)

We held the first meeting with our Ambassadors. During the year we had 10 Ambassadors, but unfortunately only 4 Ambassadors and our moderators were able to come. We told Ambassadors about the principles of work of different departments of our company and gave them a tour of the office. https://www...

Gamification, activation & super users
51 0
7 months ago
Kat Ready to inSpire others

Sign-ups increase & Better ad conversion

Hi I have recently launched a Facebook campaign optimized against sign-ups. We redirect users to the specific article on our forum: https://uk.community.huawei.com/photography-16/get-the-most-likes-and-win-when-autumn-comes-along-share-you-autumn-photos-419/index1.html. I have a feeling that this...

SEO, traffic and integrations
22 0
7 months ago
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Maryam inSider

Pimping up your website using interactive community integrations

Injecting interactive functionalities into your online channels takes the customer journey to a whole new level. Regardless of the type of interface - whether it’s a chat-based search assistant or a customer portal channel - smart and real-time community interactions, will enable extensive use of y...

SEO, traffic and integrations
26 0
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7 months ago
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aluciani inSpires others

Article: The Magic Of Gamification with Real-Life Examples

Good article with real examples of gamification at work? The Magic Of Gamification with Real-Life Examples Anyone successfully implemented a gamification strategy? Anyone want to share details on how they achieved it? 👍

Gamification, activation & super users
55 1
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8 months ago
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inSided CSM inSider

Gamification – Best practices

How do you set up your badges in the best possible way? How do you make sure your super users stay engaged and beginning members stay active? Here are some tips and tricks to make your reward program successful: User your badges to reward and show expertise Make sure that the badges that people can...

Gamification, activation & super users
329 3
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8 months ago
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Julian inSider

Providing solutions: From complaints to ideas to best practices

For our last inSpired innovation lab, we received so many suggestions for our round table discussions that we actually ran out of round tables... 😃 We figured we might as well address them here on the community! This round table suggestion came from @tomasmouton, who works on the NOS community....

Gamification, activation & super users
83 2
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9 months ago
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Rodion inSpires others

Some questions about badging
Question

Hello, I'm trying to match my previous experience with InSided's training session. And I have some mismatches related to badging. Learning Gamification I kept the rule that all rewards should be reachable for every member and the way to get each one should be clear. There were a lot of researches of...

Gamification, activation & super users
151 1
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9 months ago

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