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Community Management

Everything related to community strategy and moderation

77 Topics

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timcavey inSpires others

Post fields - can we see which mods have added them?
Solved

We want post fields added to relevant activity. We have a planned report for the data and everything! Getting our mods to always do this is more tricky. Is there anywhere in the Analytics section which IDs the mod who's added PFs? I can't see any footprint on the post fields exports, so this is no...

Analytics & reporting
117 3
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2 months ago
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Julian inSider

Guide 10 tips to elevate p2p support on your community

10 tips to elevate p2p support on your community

If you are running a support-focused community, you know the challenge: How can I increase the p2p support on my community? It is simply impossible to answer all questions yourself and it keeps you from working on the content which you planned to publish.This guide does not contain the holy grail to...

Gamification, activation & super users
279 1
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2 months ago
JessEs Ready to inSpire others

Notification inbox
Solved

Hi folks,One of our super-users is asking if there is a way to see all notifications in one place, chronologically - rather than just following all the notification emails that are spread out in his email inbox. I thought the profile page might show it, but it only seems to show the user’s activity...

Gamification, activation & super users
84 2
3 months ago
Kgastaldo Ready to inSpire others

New Members - Reports vs Export
Solved

Hi - I’m doing some reporting and came across a discrepancy. When I set the parameter for one week (Oct 20-26), I see 120 “new members.”When I export the user report, with the same parameter, I get a list of 145 users. Any ideas?

Analytics & reporting
80 1
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3 months ago
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OVOdarran Super user

Check out OVO's Community Blog!

I've been posting a blog every Monday morning for the last 12 weeks. The main benefit was to try and make our community, more like a community!! I use the blog to share news articles, topical stuff that going on in the world, try and link that back to our community content where I can. I also u...

SEO, traffic and integrations
242 11
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3 months ago
M
Mette-rM Getting inSpired

Tag members for moderators
Question

Is it possible to tag members for moderators to keep track of interesting people for gamification purposes? 

Gamification, activation & super users
79 3
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4 months ago
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timcavey inSpires others

What hurts the SEO of existing content when you make edits?
Solved

We have events that happen annually, that we want to have UTD content on. I’m sure this is very common with other CS communities.   To avoid an ever increasing pool of duplicated content, would it be better to edit the existing content? Choose one topic as the go-to, and link other older duplicates...

SEO, traffic and integrations
124 3
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4 months ago
S
sampathsris Getting inSpired

How do I get an API key?
Solved

I hope the title is self explaining and I could not find anything regarding this in my searches. It's not included in your pricing page either. Kindly let me know how one could get an API key, especially for experimental purpose. Thank you.

SEO, traffic and integrations
121 2
S
5 months ago
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Suvi Lehtovaara inSpires others

Best practices on gathering user feedback?
Question

Our community is sort-of in the process of redefining itself. We are planning on executing a user survey and now I would be curious to know your thoughts? Any do's or dont's? What did you ask? How did you implement the survey? Also, if you have some best practices on exit surveys, I would be happy...

Analytics & reporting
120 3
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5 months ago
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Cristina inSider

Include moderators on the Leaderboard

Include moderators on the Leaderboard

The leaderboard is designed to display the users who have received the most likes in the last seven days. This is done as a recognition for their dedication to your community and the great work they're doing there! By default; Administrators, Community Managers, and Moderators are not shown in the w...

Gamification, activation & super users
77 0
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5 months ago
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OVOdarran Super user

OVO Forum - Our First VIP day at our Bristol HQ

Hi all, just thought I would let you know, yesterday we had our first Forum VIP day. They were a tough crowd, but overall enjoyed the experience and felt they learned a lot about our business, so we are hoping to turn that into some good engagement. They have already been posting on the forum, a...

Gamification, activation & super users
154 6
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8 months ago
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timcavey inSpires others

Is the 'Answered by peer' metric fit for purpose for established communities?
Solved

Discussion point here: For an established community with heaps of content, is the Analytics sections' 'Answered by peer' metric a suitable one? This will only look at new questions, and the source of the answer. But as time goes on, surely the % of activity which can be considered a 'new question...

Analytics & reporting
179 3
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8 months ago
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Julian inSider

Test Review your integrations with our integration checklist

Review your integrations with our integration checklist

Generating traffic is vital for every community. Integrations in key locations will ensure a constant stream of new users and activity. A powerful integration will also present content of your community where your customers might get stuck. Do you think you have your integration strategy fully optim...

SEO, traffic and integrations
273 0
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9 months ago
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Hiewwaiy

How to change meta titles and meta descriptions
Question

Hi, Me and our SEO expert are currently working on optimizing SEO for our community. We have two questions: Is it possible to manually change the meta titles of topics and subforums? If yes. how? Is it possible to manually change meta descriptions of topics and subforums? Again, If yes, how? :r...

SEO, traffic and integrations
148 3
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10 months ago
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Julian inSider

Recommend the community when customers call your Hotline

Not many people like to stand in line, especially if they have a burning issue which they would like to see solved. And you probably also do not like to keep your customers waiting longer than necessary. So why do you keep them waiting at all? Especially if the chance is high that the question is t...

SEO, traffic and integrations
200 4
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10 months ago
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a.slyusar inSpires others

Export types Login and User
Solved

Hi, everyone please explain to me what is the difference between values Time (export types Login) and Last visit (export type User). Thank you.

Analytics & reporting
215 4
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10 months ago
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timcavey inSpires others

Is old or new content better for SEO?
Solved

Is old content with recent activity better or worse then new content with recent activity, with regards to ranking and SEO?

SEO, traffic and integrations
95 1
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1 year ago
H
helene.deezer Getting inSpired

How to avoid the incremental data on the platform?
Question

Hi all, It's probably a very weird question, but I find the exports very confusing on the platform as, even though I select a time frame, I only get incremental data, like for example the "total views" or "total comments". While I understand it can be good to know the numbers of views or comment...

Analytics & reporting
124 2
H
1 year ago
Y
yuliasa Getting started

To export to Excel a list of topics
Solved

Good day! Please help 🙂 It's necessary to export to Excel a list of topics and the number of comments. Please help me figure out how to do this.

Analytics & reporting
156 3
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1 year ago
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Tanja inSpires others

How to make login easier ?
New

Hi all, i'm hopping other CM's can help me 🙂 I want to submit a idea about making the login process easier, but i just don't know what would help. I only know i would really benefit from it. The problem: I notice that making an account or logging in is a big barrier for a lot of people. I get co...

Gamification, activation & super users
230 3
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1 year ago
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a.slyusar inSpires others

First year anniversary Community Kyivstar (Ukraine)

We held the first meeting with our Ambassadors. During the year we had 10 Ambassadors, but unfortunately only 4 Ambassadors and our moderators were able to come. We told Ambassadors about the principles of work of different departments of our company and gave them a tour of the office. https://www...

Gamification, activation & super users
84 0
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1 year ago
Kat Ready to inSpire others

Sign-ups increase & Better ad conversion

Hi I have recently launched a Facebook campaign optimized against sign-ups. We redirect users to the specific article on our forum: https://uk.community.huawei.com/photography-16/get-the-most-likes-and-win-when-autumn-comes-along-share-you-autumn-photos-419/index1.html. I have a feeling that this...

SEO, traffic and integrations
40 0
1 year ago
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aluciani inSpires others

Article: The Magic Of Gamification with Real-Life Examples

Good article with real examples of gamification at work? The Magic Of Gamification with Real-Life Examples Anyone successfully implemented a gamification strategy? Anyone want to share details on how they achieved it? 👍

Gamification, activation & super users
116 1
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1 year ago
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Julian inSider

Providing solutions: From complaints to ideas to best practices

For our last inSpired innovation lab, we received so many suggestions for our round table discussions that we actually ran out of round tables... 😃 We figured we might as well address them here on the community! This round table suggestion came from @tomasmouton, who works on the NOS community....

Gamification, activation & super users
201 2
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1 year ago
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Rodion inSpires others

Some questions about badging
Question

Hello, I'm trying to match my previous experience with InSided's training session. And I have some mismatches related to badging. Learning Gamification I kept the rule that all rewards should be reachable for every member and the way to get each one should be clear. There were a lot of researches of...

Gamification, activation & super users
279 1
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1 year ago

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