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Community Administration

Got a question on how to manage your community in the inSided control, you've come to the right place.

52 Topics
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52 Topics

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jmeltonGetting started

asked in: Community Administration

Featured Topics Tag

When I tag an article to the home page using “Featured_Home” The tag is showing for client view. Is there a way to keep the tag so it appears on the home page but does not read “Featured Home” from the customer perspective?

3 days ago

cstrangeReady to inSpire others

asked in: Community Administration

Can you hide past events?

Hello, Is it possible to hide events that have already passed? They look to still be searchable in our community and that is a little counter-intuitive I feel. I didn’t find any setting that would help with that.Thanks!Chloe

3 days ago

AnitahginSpires others

asked in: Community Administration

Data Retention Policy

Hi, curious to hear what sort of Data Retention Policy/Schedule you might have for community content written by B2B users that do no longer work for the company they worked for when they posted? @Julian would you know of any common standards here for community created content?

6 days ago

ddpancratzTotal Rock Star

asked in: Community Administration

Is there any way to search Moderator Tags on the front end?

The answer to this is probably no based on this: Moderator Tags are private: only moderators can add them to topics, and they’re never exposed to your community members. I don’t need my community to see the moderator tags, but I’m wondering if there’s a search parameter that can be used on the front end to serve up content from that moderator tag.

17 days ago

Sophie Lead ForensicsGetting started

asked in: Community Administration

Show definition to words / hover dictionary

HiMy Community is for Sales People - they have a lot of jargon they use, but I’m aware that some of my Community members will be new to the industry. I’d love to be able to have optional definitions available for certain words, so that I can use my audience’s language without alienating newbies.What I’m picturing is being able to set that users can hover over specific words and see the definition in a little modal. Similar to how on some websites there might be a ? next to a field which if you hover over it explains the field. Can anyone confirm if this is possible? Thanks :)

20 days ago

JSmithGetting inSpired

asked in: Community Administration

Asset Library for images/videos

Hey Community, So I have been working on some custom HTML for our community and was curious what everyone uses for their asset library? Where do you store and host any and all of your images/videos, specially the ones that you use for any custom HTML stuff?

20 days ago

johrickwijmaGetting inSpired

asked in: Community Administration

I don't have premission to see the idea page

Hi! I was wondering if i can be added to the idea page of the Insided Community 😁

22 days ago

grhusseyGetting inSpired

asked in: Community Administration

Missing Export option for Salesforce Integration

The option to export data to salesforce seems to missing from the tab. My exporting all seemed to stop in december.

1 month ago

ddpancratzTotal Rock Star

asked in: Community Administration

Is there a way to enable users to delete their own posts?

I know we can permission edit time, but does that include delete?

1 month ago

ddpancratzTotal Rock Star

asked in: Community Administration

How can you monitor the number of sessions for your community?

This is a key part of Insided contracts, how do you monitor it to see where you are within your contract and potentially forecast changes over time?

1 month ago

A11eyReady to inSpire others

posted in Community Administration

PM's not showing on users Private message page?

I have a user who shows 23 PMs on the drop downbut on his Private Message page, it only shows 2 messages. (second user name I blocked for privacy)Am I missing something? Is there a way a user can delete messages?

1 month ago

logicalhareReady to inSpire others

asked in: Community Administration

What timezone is displayed in the Control panel?

What time zone does the system display in the control panel for when posts are created, etc.?

1 month ago

BliGetting inSpired

asked in: Community Administration

How do I delete a Group?

Hi - I’m new to inSided and building out the structure of my community. How do I delete existing groups that have been created?

2 months ago

beneditacssGetting inSpired

asked in: Community Administration

Editing permissions for primary roles

Not sure if I am missing something but is there a way to edit the permissions of some primary roles? I would like to give the permission to registered users to edit their posts for 60 mins after posting, as we can do for custom roles. Is this possible?

2 months ago

bethReady to take it to the next level

asked in: Community Administration

Taking a community from private to public

We are planning on taking our community from private (customers only) to having the public be able to view content (that isn’t part of a private group or category) and only having customers be able to login and engage.Has anyone done this and do you have any tips/pitfalls to watch out for?

3 months ago

ddpancratzTotal Rock Star

asked in: Community Administration

How do URL redirects work with converted or moved topics?

One of my favorite aspects of the platform is the ease of converting between content types (questions to conversations, conversations to articles, etc) and to also move a topic from one location (category to category, group to category, etc). The platform seems to be great at redirecting the old URL to the new one, and we haven’t had a single issue there yet. How does this work? Can I be confident in this going forward or should I keep in mind the potential for broken links as things change over time?

4 months ago

ChristineGetting inSpired

asked in: Community Administration

How do I resend a contact an invitation?

Since our community is closed it takes quite a few steps to get someone in there if they just register by themselves so I would like to avoid that and just invite directly to the community and to a group.I’ve uploaded a lot of contacts so they don’t have to wait while I approve their accounts but some invitations have expired. How do I resend an invite email to a contact?Also, when sending an invitation and adding to a group, what does the email look like? It doesn’t allow me to choose which group to invite them to so is it just a generic invitation email?

6 months ago

ddpancratzTotal Rock Star

asked in: Community Administration

Permissions for Events Module

As far as I can tell, there’s no way to control permissions for the Events module like you can with the Ideation and Product Updates module. Is that correct? Use case: Public community, but turning off permissions to unregistered users (or other roles).

6 months ago

Chris AndersoninSpires others

asked in: Community Administration

Is there a way to pull a list of members who've upvoted ideas?

We’re spinning up a private group for research and additional feedback, and would like to invite members who have upvoted ideas related to the project (we’ve identified 5 ideas). Is there a way to pull a list of members who’ve upvoted an idea, to make this easier? Any tips or workarounds anyone can share would be greatly appreciated!

6 months ago

OnomatopoeiaSuper user

asked in: Community Administration

Move posts into a group

It’s not currently possible to move a post that has been created in a category into a group via control. Could we please have the capability to move a post that has been created in a category to a group?

6 months ago

ruth.kenrickReady to take it to the next level

asked in: Community Administration

What exactly can a non-admin control in a group?

Hey there, We are looking to creating groups on our Community but have encountered a real blocking point in that you need to be an admin to carry out most of the functionalities. Ideally, we would be able to have employees as owners of specific groups in line with their roles and specialities. How have you overcome this challenge in your communities?What exactly can a non-admin owner of a group do, ie. an employee? If I am correct, they can create articles and questions and engage with the group. Are they able to @mention members? I’m not sure exactly how much they can achieve without holding an admin seat. Thanks in advance for your help with this!

7 months ago

Moller TomainSpires others

asked in: Community Administration

Do I get a notification when a new member signs up for a private group?

It is important to me as a Community Manager that I receive a notification email as soon as a new member signs up for a private group. I can't check every day to see if new people are signing up. That doesn't work.

9 months ago

Andrew_WonderGetting inSpired

asked in: Community Administration

Changing Group Status from Private to Public?

Hey,We created a private group and want to change it to public now. Is this possible?All the best,Andrew

10 months ago

DkreigerinSpires others

asked in: Community Administration

Specific registration link beyond groups invites

Hi is there any way to have the registration page be a link to share else where? I would like this reg. pop up to be a link to send to others to sign up with our having to look around. I also do not want them part of a group.

11 months ago

SmartlyGregTotal Rock Star

asked in: Community Administration

Should it be possible to change username even ass an admin? (It shows as Anonymous0)

We’ve recently had a teammate change their username from Control. Having posted one piece of content this resulted in the author being displayed on the homepage as “Anonymous0” without profile pic and on the actual topic page as the old username with profile pic. And when featured the topic showed the correct profile pic and the correct username in the user pop-up when hovered.Here is a preview of the homepage feed area:Feels as though if there are issues with the changing of username then even as an admin/ moderator the change should not be possible. Obviously I’d much prefer it be possible and without bugs.

1 year ago

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