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3 days ago

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Community Administration

Got a question on how to manage your community in the inSided control, you've come to the right place.

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94 Topics

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FMEEvangelistGetting inSpired

asked in: Community Administration

Minimum Role to Write Articles?

Can I just confirm, if I want someone to be able to write articles either:Their primary role must be Moderator, Community Manager, or Administrator OR They have a custom role with “Forum moderation” turned onThe custom role is the part that most confuses me. There isn’t an option for “Content”, so I’m guessing forum moderation includes that capability… right?

3 days ago

revoteTotal Rock Star

asked in: Community Administration

Gainsight Digital Hub and DSA compatibility?

I would like to hear more about DSA (Digital Service Act, 2022/2065) plans. EU have set new regulations for the companies who have online platforms, beginning of 17.2.2024.I think inSided have plans to provide full support for the all features?EDIT: I added link

4 days ago

Sarah_WGetting started

asked in: Community Administration

Email notification when moderator is tagged

Hey! I am puzzled because one of my moderators is not getting an email notification when community members tag him using the @. I can’t find where I would tweak the settings to make sure he is emailed when tagged. Maybe this isn’t a feature? Any insights would be great! Thanks :)

4 days ago

Amanda RothbardReady to take it to the next level

posted in Community Administration

Best practices for managing B2B community users no longer at company

Hi everybody 👋 I manage a B2B SaaS community, and I wanted to start a conversation around how you approach managing users that have left their companies, and are no longer active in your community.This has come up for me recently as I’ve been using the new Email Campaigns feature to engage users that haven’t been active in my community more than 90 days ago. Of this email audience, I received roughly 35 bounced back email notifications, which I feel like is significant!As I’ve been thinking about my approach to this, and my initial thought was to remove the users that I know are no longer at their companies, and thus not using my community. Pros to this approach: Boosts some engagement metrics in my community as these permanently inactive users are skewing it a bit. Eliminates bounced emails through the email campaign feature.Cons to this approach:This lowers the member count, which I’ve worked so hard to grow! Erased users appear as “Anonymous” in the Community, which isn’t ideal. Ad

7 days ago

SMBinSpires others

posted in Community Administration

Navigating Community Challenges: To ban or not to ban!

Today, I was faced with a predicament. Our community is open to only our staff and customers. One customer parted ways with us yesterday - as we are a software company, the separation is a simple switch off of our service. This customer has been unhappy, mainly because of a price increase. Over the last 5/6 months he’s taken time to express his feelings in our community several times and it’s been tough having only launched 8 months ago to have to manage this but, as we know as community managers, we have to take the rough with the smooth. Today I couldn’t decide whether to ban him from the community, of which I have full vindication as it’s a customer community anyway, or whether to let him stay, and invite him to still contribute only relevant, helpful comments/insights - which I know he is capable of as I’ve seen glimpses of this from him.Sooooo, after much deliberation…..I’ve chickened out and am banning him based on a further report from his CSM that his offboarding isn’t going sm

8 days ago

summersGetting started

asked in: Community Administration

KgastaldoSuper user

asked in: Community Administration

Gated Community - Indexed by Google?

Hi All - I’ve been asked to gate our community. All content will need to be visible only after you login.However, I’d still like to have the content indexed by google. I’ve had multiple conversations about this and no one has a solution. I believe I’ve seen forums where you could see the question in google, but had to login to see the answer. Am I dreaming? Or is this possible? If so, anyone know how?

1 month ago

SMBinSpires others

asked in: Community Administration

Publish dates on Events

Hi everyone. I’m trying to find the publish date for an event so I can run my analytics from that date in order to track any trends. This event was promoted on community in order to drive registrations. Can’t seem to find where this might be...🤷

1 month ago

SMBinSpires others

asked in: Community Administration

Change a Product Update to an Article?

Is it possible to change Product Updates to articles?Some of our content has been created in the wrong place and I’ve just realised 4 weeks after the fact. I need them to appear in a sub-category but can’t. Can I change them over to articles so that i can do this? Thanks

1 month ago

WilderReady to inSpire others

asked in: Community Administration

Keep a post out of an activity stream

I am adding a lot of articles to the Community, but they are all showing up in my activity stream. Is there anyway to ensure that a particular recent post does not appear in activity stream? Or whats the best way to add several articles at once without it appearing in someone’s activity stream?S

2 months ago

mcookseyGetting inSpired

asked in: Community Administration

FedRamp Approval

Curious if any Gainsight DH customers have sought/received FedRamp approval for their online communities? Any intel would be appreciated. Thanks!

2 months ago

rhallGetting inSpired

asked in: Community Administration

Is there anything in detail on configuring federated search using the API?

I’ve looked around (but maybe I am looking in the wrong places) to find something which does into detail about federated search. I have used the API docs and have managed to post a small batch of records. This seems to have have worked (I got the 201 HTTP response). However, after 10-20 minutes I am still not able to see the content in my search results. I am presuming that the indexing has not been completed, but for 2 docs it seems a pretty long time. There appears to be nowhere where this information can be found. Every time I search on here for “Federated Search” I end up seeing people talking about it in such a high level that it is not of great use to me when trying to identify why I may not be able to find this content. Can someone point me in the right direction of some docs that go into detail here or possibly give me an idea as to why I am not seeing the data. Also, is there anywhere in the application where I can see how many documents that Insided has indexed and maybe even

2 months ago

WilderReady to inSpire others

asked in: Community Administration

Upload a PDF

How do I upload a PDF file so that a person can read it from an Insided page?

2 months ago

WilderReady to inSpire others

asked in: Community Administration

Pin results on Search Page

Is it possible to pin a certain search results to the top of a search results page? I don’t think so -- so curious about workarounds...

2 months ago

ddpancratzTotal Rock Star

posted in Community Administration

TIL: Updating Idea Statuses via the API does not create a status update reply

whereas when you update an idea status manually via Control, a reply is created that shows the idea transitioning from Status A → Status B, this does not happen when you use the Assign an Idea Status to an Idea call.

3 months ago

ddpancratzTotal Rock Star

posted in Community Administration

Major changes to Category structure - Any advice?

I’m planning to dramatically re-organize my category structure for our Community and Knowledge Base modules. Any advice from those who have done something like this previously? What don’t I know? What should I plan for? One initial challenge is...It seems that I can’t move a child category from one parent category to another, so that means I’ll need toMake the new child category Move the existing content to the new category delete the old category Figure out how to redirect the old links for the previous child category Delete the previous child categoryNot ideal. I’m not sure #4 and #5 are both possible. Broken links (if i delete the category) might not be able to be redirected, even with a third party script…

3 months ago

WilderReady to inSpire others

asked in: Community Administration

Can I widgetize any Community content and embed the widget in a third party site.

3 months ago

allan.ddamuliraGetting inSpired

asked in: Community Administration

is there an issue with webmaster email confirguration via control , getting 500, internal server Error

3 months ago

WilderReady to inSpire others

asked in: Community Administration

Can a Tag generate a Federated Search Result

Can I use a tag to generate a Federated Search Result. For example, if my tag is the word ‘widget’, can I see results for Community, SkillJar (my Univ. platform), etc.

3 months ago

WilderReady to inSpire others

asked in: Community Administration

three images appear side by side on a page

I would like to have three images appear side by side on a page. They should be big enough to read. If I used Quicklinks on a customized page, the images are not large enough to read.Suggestions?Scott

3 months ago

WilderReady to inSpire others

asked in: Community Administration

Where can I find the top keywords searched on

Where can I see the top keywords our customers search on?Scott

3 months ago

WilderReady to inSpire others

asked in: Community Administration

How can I embed an iframe into a Insided page

3 months ago

emily.arentGetting inSpired

posted in Community Administration

Migrating knowledge base content from Zendesk to Insided

Has anyone migrated their knowledge base from Zendesk to Insided to consolidate self-service content under one roof? I’d love to speak to someone who’s gone through the process to weigh the pros / cons.

3 months ago

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