How to configure the automation rule for the ‘Is your problem solved?’ email
Note: you must be have the community manager/administrator primary role to configure this rule.
- Go to Control > Settings > Automation Rules.
- Under ‘Ask end users to mark best answer via email’, turn on the switch.
- Configure when you want the emails to be sent (the number of days after which a topic has been inactive - i.e. no new replies have been added).
- Press save changes.
- You’re all set!
How to configure the ‘Is your problem solved’ email template
- Go to Control > Email > System Emails.
- Press ‘Edit’ on the ‘Is your problem solved?’ email template.
- Edit the template to your heart’s content. See below for a list of variables you can use - don’t forget to hit ‘Save changes’ when you’re done.
Variable | Description | Where can it be used? | Example |
---|---|---|---|
{username} | The username of the question author. | Email body | daniel.boon |
{question_title} | The title of the question. | Email subject and email body | How do I set up an automation rule? |
{question_url} | The url of the question | Email body | https://community.insided.com/got-a-question-38/how-do-I-do-this-9999999 |
More details around how the rule works
- There must be at least one visible (i.e. not trashed) reply from a user who is not the question author for the email to be sent.
- If a best answer is marked already, the the email won’t be sent.
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If a best answer is marked and then unmarked, then the email won’t be sent.
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If the question is trashed, then the email will not be sent.
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If the question is converted to a conversation or a reply, then the email will not be sent.
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The email will never be sent to the question author more than once.
One additional note: this automation rule will only be applied to questions created after you set up the rule.
End user opt out
End users can opt out of this email using the existing profile setting: “Receive email notifications from your topic subscriptions”. If a user unsubscribes from the individual question itself, then the email will also not be sent.