I’m trying to find find percent 'responded' to by peer? (not ‘answered’)
The dashboard in Analytics seems to only measure topics that have a ‘best’ answer marked - and I want to know what percentage of our topics are responded to by other members even if not marked ‘best’ (we strive to not use internal staff to answer - so this is an important metric for us)
We have a customer engagement community and most of topics are conversations and don’t necessarily have “best answers.”
Thanks!