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81 Topics

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anirbanduttaSuper user

posted in Analytics & reporting

📱a discussion on Mobile traffic trends

Interested to learn from Community managers, what is your mobile/desktop usage trends like?Noted our mobile traffic at 10% last quarter and at 14% for 12mo or more, seems low considering 70% internet traffic is from mobile in 2021 and 57% of LinkedIn’s traffic (drawing a parallel to a prof. networking website) is mobile.Thoughts?

11 months ago

neelamGetting started

asked in: Analytics & reporting

Export Content

How to export posts, articles, questions with the content - not just the topics

11 months ago

ChrisPantelisGetting inSpired

asked in: Analytics & reporting

Avg handle time of Flagged Posts

Hey there! I think our community uses the Flagged/Reported folder a little differently. We have our superusers flag conversations that require agent intervention. Our moderators then have a 1 hour turn around target. For the most part it works extremely well. Since we’re coming up to the end of the year, I’m being asked by the business to show metrics on how well this approach worked and how close we were to our target. I know how to export all the reported posts but is there any way figure out how long it took us to reply within the thread?

1 year ago

OnomatopoeiaSuper user

posted in Analytics & reporting

What's in your annual report?

Hey gang,I’m pulling together a “Year in review” style report for our business. This is less about the performance of our Community, and more about sharing insights we’ve gathered about the customers who use this space. So far, I’m including:A timeline of how our community has changed over the year Insights about our members (Industry, location, reason for joining the community) The health of different areas of the community (which spaces are most engaged with, why) How members get and provide value to each other (support, inspiration, insights) with examples What types of content have been successfulIf you were to put yourself in the shoes of a CSM, account manager or leadership - what would you want to know about your organization’s community outside of OKRs?Unashamedly tagging @Scott Baldwin, @tiffany.oda, @Anika Zubair, @Remco for your brains!M

1 year ago

bdavisGetting inSpired

asked in: Analytics & reporting

User Dashboard - Users with at least 1 comment or like?

Is there a way to view the number or percentage of users who engaged with content in a given time period (i.e. commented on or Liked a topic)?

1 year ago

Vit VolsickaGetting inSpired

asked in: Analytics & reporting

How to filter out not activated users from API output

Hey! We’re downloading data about our users via API (using Fetch all users) and doing internal analytics on top of that. However, numbers don’t match due to not activated users, who are not included in inSided analytics. This information isn’t easy to gather via API, it’s hidden in user activity, which is unfortunate. When I download data via export, I can see not activated users with activity timestamp, so that’s not usable also. Do you have an idea how to solve this? Or question for InSided team - would be possible to add information about user activation into Fetch all users?

1 year ago

KgastaldoSuper user

asked in: Analytics & reporting

Were fields removed from user exports?

Hey Insided - Random thing we noticed today. When you export the user report, columns company and company_external_id seem to have been removed. These columns were blank for us, but removing them broke a few of our external dashboards. Were the reports changed? If so, is there a way to know in advance about these changes so reporting isn’t broken?

1 year ago

Casstastr0pheeinSpires others

posted in Analytics & reporting

How Does Your Community Define Active User?

Hi Community friends! I was digging around some articles/posts in the InSided community to look for ideas on how other communities are defining “Active Users”. Curious to know how others are defining this, as there doesn’t seem to be a set definition within the industry. I know Julian shared some of his thoughts in the post below, but wanted to see is others are calculating by “any time a member posts a topic” or as “any time a member replies in a conversation or posts a topic”, etc. Looking forward to hearing how others calculate this, as I’m currently trying to determine the best way to measure Daily Active Users/Monthly Active Users, but unsure what the best definition of “Active” is in this case.

1 year ago

DkreigerinSpires others

asked in: Analytics & reporting

How to download member list

I am looking to cross reference our members with another system. Is there a way to download member user names and emails?

1 year ago

AnitahginSpires others

posted in Analytics & reporting

Filter on data in user profile fields

Hi, to better understand our users and their roles, we need to be able to filter on the user data in the User Role category in the User Profile Fields section. Would it be possible to transfer this info to Salesforce?

1 year ago

alexandra.cullerinSpires others

asked in: Analytics & reporting

Can we see a list of most-searched terms?

I noticed on Zendesk we are able to see a list of top search terms within their analytics. I was wondering if InSided had anything like this? We are creating a monthly newsletter with featured topics, and I would like to base those topics on the things our customers are searching for. Particularly things that have a lower number of views but may still be relevant to the most popular search terms.

1 year ago

erin.brissoninSpires others

asked in: Analytics & reporting

Community Health Survey

Hey, we are looking to create a community health survey and I am wondering if anyone has any insight or examples they’d be willing to share? Essentially, we are looking for feedback on the current state of the community as well as looking forward and asking what they would like to see from the community in the future.Any insights are appreciated. Thanks!

1 year ago

JulianinSider

published in Analytics & reporting

Beachball3000Ready to inSpire others

asked in: Analytics & reporting

Choosing custom date range in Analytics - is there a better way?

In Analytics, the custom date range option seems to be limited when trying for ranges that can run over a few years ( gets tedious when going for >3 years). The ability to type in or click on the particular values would help to quickly to the right year when needed.Thoughts?

1 year ago

Juliana SpinardiinSpires others

asked in: Analytics & reporting

It is possible to know members location?

I want to build a report of my community and I was wondering if it is possible to know where, literally, are my members. I cannot see it on dashboards. Is it possible to access the demographic data about the members?

1 year ago

KennethinSider

published in Analytics & reporting

Impact & value: Exit surveys, self-service ratio and channel distributionBlog

A topic that we often discuss with our customers is how to track the impact and value that a community is delivering. This is not just relevant to learn about the return of investment, but also is important for internal recognition: A Community Manager should be able to explain to anyone in the company in one sentence (or metric) what value the community brings. Here we discuss a number of best practices as well as emerging trends in measuring the service value of your community.Deflection estimates & exit surveysWithin most service-oriented communities, value has traditionally been measured with a ‘deflection estimate’ driven by the output of an exit survey. There isn’t just one way to do a survey like this, but in general most exit surveys ask:Did you come to the community looking for information? Did you find what you were looking for? Would you have contacted customer support otherwise?Example of an exit surveyWith this data we can estimate the amount of total visitors that fou

2340

1 year ago

catiasilvestreReady to inSpire others

asked in: Analytics & reporting

API: Topics moved from category

Hi there, Was wondering how we can understand if a topic moved to a different category. At the moment, if I have a topic as a ‘Question’ and then gets moved to ‘Article’ I have no way of understanding they are connected and that the 1st one should be ‘deprecated’. Is there anyway in the API I can assess this?

1 year ago

MarianaReady to take it to the next level

posted in Analytics & reporting

How do you use post fields?

Hey there! 😊 I wanted to start a conversation here to discuss with other community experts the use of post fields. I checked this post but I'd love to hear from you if/how you use post fields. My idea would be using mainly for Feature requests but it's always good to hear other use cases and see what could apply for my scenario too! :)

1 year ago

johndentrollworksGetting inSpired

asked in: Analytics & reporting

User Export Date Format

When I import the User Export into Google sheets, the dates are not formattable.The formats are different, not consistent. And, they download as text. (see below) What I would like to see is just the month/date/year in the US format. No time.Now, even after running additional data cleaning steps to remove the time stamp, I cannot format the data because of the dash format. That requires additional cleaning.Can this be solved? thank you John

2 years ago

tmo_mike_cReady to take it to the next level

asked in: Analytics & reporting

Is there any way to look at how many Active Users?

I’ve been using the User Dashboard in the Analytics section and I don’t see anything that tracks how many active users my community has. For example, does InSided have a baseline of monthly posts that classifies a user as an “Active User”? Or, is there a way to set a filter of monthly posts (say 10) and get a count of how many users have at least 10 posts for any given date range? Thank!

2 years ago

JulianinSider

published in Analytics & reporting

Track organic traffic & improve the SEO power of your contentGuide

It cannot be said often enough: Google community!Your community is not just another blog or marketing page. It is a trusted source of relevant, user-generated content. We as inSided continously update your platform (check below for the most recent changes) to make sure that the “findability” of content from your community is as good as possible. This does not mean you can sit back and watch the organic traffic come in. Well, actually you can, but your manager might not appreciate that. It is always recommended to be on top of you analytics to identify trends and counter them, should they damage your overall community performance. Our guide will help you to enter the wonderful and sometimes confusing world of Google Analytics and Google Search Console. After reading it, you hopefully will have a better idea where to find those killer numbers to impress your colleagues with the performance of your community. Should you not have access to Google Analytics or Search Console, or should y

3300

2 years ago

catiasilvestreReady to inSpire others

asked in: Analytics & reporting

Last Activity when grabbing questions from API

Hi folks, this is related to this endpoint: https://api2-eu-west-1.insided.com/docs/community/#operation/getQuestion I’ve been ingesting the data using lastActivityAt and noticed that the answer doesn’t affect this attribute. So, if my lastActivityAt is "2017-04-10T18:29:06+00:00" (example on the documentation) but my best answer is set on "2017-04-11T18:29:06+00:00", for example (anytime after the lastActivityAt timestamp), this won’t update at all. Meaning that we either ingest ALL the questions every day or we will lose answers. Is this a bug? Or expected behaviour? I always assume that lastActivityAt helps understanding SCD2 changes and that answer would be one of those due to the unpredictability of when an answer is marked as correct. Thank you! Cat

2 years ago

timcaveyTotal Rock Star

asked in: Analytics & reporting

Can I use Google Analytics to get an overall picture of clicks to x from the forum domain?

If we plug our Facebook and Twitter channels on topics, for customer support, is there a way to track the CTR and traffic to these channels from the forum? What about a mention of an email address?

2 years ago

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Analytics & reporting

Four essential community health indicators for your communityGuide

Impact & value: Exit surveys, self-service ratio and channel distributionBlog

Track organic traffic & improve the SEO power of your contentGuide

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