Hi, any ideas on how to easily measure community members NPS in product?
Best answer by Julian
Maybe I could work on a tutorial on this - you are probably not the first one wondering about it. :)
Your first step should be to select a software that fits your needs.
Once you have done that, you have to set up all the rules & styling within the external software: when should the survey pop up, how should it look and which questions / answers should be presented. I can share some best practices and examples on this, but it also depends if you only want to measure the NPS or if you want to ask additional questions.
Once you have set this up, then you will provide you with an embed code which you then easily add to your community via our Third-Party Script feature in Control (under “Customization”).
Then it will just run and you can extract the data via the external software.
So the actual implementation into the community is quite simple, a bigger question for you will be which tool you should pick and when the survey should pop up.
I will collect some examples and additional information and then get started with a best practices guide.