Analytics & reporting

30 Topics

How to sell your community internally and highlight its value: How to prioritize your efforts? (KB)

You probably realize by now that your community can potentially benefit your company in a variety of ways. The natural question at this point is usually: “where should I begin?” Prioritizing your efforts matters. The starting point should always be given by your community objective and your communi...

How to sell your community internally and highlight its value: Advantages of using a community for improving products and services (KB)

Your community is a rich source of data about your customers and prospects. Conversations in the community can reveal insightful data on frequent issues, popular features and most desirable improvements to your products and services (See also Post Field Analysis). The community is also the perfect s...

How to sell your community internally and highlight its value (KB)

Why sell your community internally? The more involved the different business units within your company are in your community, the more embedded the latter will be within your online ecosystem and within your business. Involvement from other business units can vary in intensity, but in general terms...

Must see - Interesting videos with benchmark results from 18 Telco communities

In the videos listed below, Rogier shares community benchmark metrics from 18 telcos and explains where the true business value lies within telco communities. Or read his article about this. Learn what role a community plays in enhancing your customer journey. Learn how a community adds to the pr...

Analytics vs. API

Hi, I'm interested in how others use the Analytics provided ... we have multiple sources of data within our company and with other systems we can use apis or services to merge them into dashboards that cover more of our online journeys, not just community. However, with InSided we just have the opt...

Watch our new video on Sense of Community

From now onwards we will discuss interesting and challenging aspects of community management. We kick-off our videos with a topic that is essential for community managers and community success: Sense of Community https://www.youtube.com/watch?v=vSevuho189E&feature=youtu.be Don't hesitate to leave...

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