Analytics & reporting
Everything around metrics and KPIs
- 81 Topics
- 218 Replies
After doing a lot of initial research and digging around for industry standards, I found it really hard to pinpoint an exact benchmark goal for average page views/user. I’m curious to know how other people are approaching this type of metric, or if they’re really measuring it or just comparing against themselves? I know that this is pretty different across the board for all industries and more/less engaged communities probably play a factor too- but just trying to get a sense of what others think. For reference, we just launched our Community just shy of three weeks ago, and our average page views/user is 5.4 Any insight or thoughts is greatly appreciated! -Cass.
Hi there,My current task is to create a Content Forecast for the two coming years (2023-2024) so we can have a rough estimate of how many user questions, discussion, and comments we can expect (inside and outside of ideation) in order to have an estimate of how much content will need to be moderatedHow would you approach this?I came up with an idea but maybe somebody has got a better technique :)First off: I already have a member forecast & a session forecast for the next to years. This will be an important factor for the forecast calculations.Basically I have a list of all numbers for the past year with which I calculate a ratio(simplified version here)Month Questions Sessions Members Ratio: Questions p. Session Ratio: Questions p.Member January 100 10000 5000 0.01 0.02 February etc. Then I calculate a monthly ratio, e.g. (topics p. session) and (topics p. member) of each of the above content types.→ e.g. for
Hey there, Looking for some guidance with tracking the impact of content in Community. For example, right now if you create an article you can see how many views it has had and how many comments individually, but I am not seeing an easy way to keep track of this info and/or export it to have it available to compare or A/B test. I’ve been manually tracking in a spreadsheet, but curious if others have ideas, or if this is a feature request.Thanks!Chloe
Hi there community builders!As we approach the end of 2022 and the 7 month anniversary of our community launch, I’m diving deep on our self-service metrics in collaboration with our Customer Support leadership. I understand that what success looks like is going to differ significantly from community to community. But I’m hoping to zero in on some sort of benchmark we can aim towards for our self-service score in 2023. Is anyone else who’s running a B2B Saas community willing to share theirs as well as how long you’ve been live and any projects / programs you feel have been instrumental to making progress on this metric? For reference - we started at 0.1 back in July and were at 0.16 in November.
We have Featured topics and Quick links widgets in our front page. I can add Google Analytics tracking code to the Quick links but not to the Featured topics.Is there any workaround, to measure how many click links gets? To know what links (widgets) are helpful to the users.
Looking to gather data around this question: Can you search for active users with at least 1 post and registered within the last 6 months? I am trying to find out that for every 6 months of the new members joining, are they active and posting at least 1 time within the community. Right now, I can only uncover members all time rather than from members who are only newly registered during that time frame. Does anyone know a workaround or solution to this?
Hello folks, I’ve noticed that unique visitors on InSided vs VA is very different. InSided gives me a lot more unique users which is nice, but suspicious. Anyone know why the big disparity? Also, if the unique visitors metric is not reliable, can we at least trust unique registered visitors?THANKS!
Is it possible today to have the entire engagement dashboard only calculated % of monthly active customers and customer activity per month amongst community members only?I appreciate the ability to look at our entire customer base, but would prefer the ability to really measure activity amongst those within the community as there isn’t a way to do that today.
Google Analytics 4 have told us: On July 1, 2023, standard Universal Analytics properties will no longer process data. You'll be able to see your Universal Analytics reports for a period of time after July 1, 2023. However, new data will only flow into Google Analytics 4 properties. However I’ve been unable to get it to pull any data. Julian had a similar issue a few months back, @Julian did you hear any updates on this? Is everything sorted and I’ve just done it wrong on my GA?
We would like to add following html code to the each and every article we create:<div data-xxxid="xxxyyy"> </div>I find the source code editor from article editor to add the code but when I add it the editor “cleans” it to the following form:<div>&nbsp;</div>How to do this in a right way?We want to use this code to follow it with Google Analytics. With that code we can track certain author and how many times author´s articles are read.
Hi all! We’re looking at our Success metrics wondering if there’s a way to filter out our employees. For example, if we want to know how many peers submitted a best answer, would that include our registered employees? If so, how do we remove them? Hope this makes sense. Thanks in advance all!
Hey there!I wanted to better understand the origin of a view.Here’s context for this to make more sense: When I look at our categories with the most views, does a view indicate:a user viewed the category after searching for content? Or does it mean they stumbled upon the content? Or is there a way of knowing the “view origin”?Thanks in advance for your insight! ~Chloe
Hi folks, we’re just starting out with our community, and we’re going to be trying something to try to draw in users - promoting exclusive content on social media that members will have to come to the community to download and read.I’d love to be able to track specifically how many views this attachment and topic has. Is this something that inSided’s analytics can do, or am I reliant on already having set up GA?Our community is early enough and small enough that I can assume all new registrations are from this piece of outreach, but I have no baseline to model views and visits from on a wider view.
How do you calculate the following metrics, given that the Analytics sections doesn’t seem to be able to (correct me if I’m wrong please): The number of new, unique, visitors that make their first contribution. The number of contributors still active after six months. The number of visits per active member. Average time spent per active member. Average number of pages per visit per active member. Test your analytical know how!
I’m trying to find find percent 'responded' to by peer? (not ‘answered’)The dashboard in Analytics seems to only measure topics that have a ‘best’ answer marked - and I want to know what percentage of our topics are responded to by other members even if not marked ‘best’ (we strive to not use internal staff to answer - so this is an important metric for us)We have a customer engagement community and most of topics are conversations and don’t necessarily have “best answers.”Thanks! @Anika Zubair
Hello everyone I hope you’re having a brilliant week!I have a rather interesting/challenging OKR that I set myself a few months back. Here’s what it looks like:Use data about our Community membership to provide the organization with actionable insightNow, yes, it’s a poorly written objective - but this one is actually just for me and no one holds me accountable to it. The desire behind this was to make sure that the Community we’re building can demonstrably help us improve our business practices. I always felt it was something missing from my previous community strategies, and that it’s really vital for the long-term sustainability of any community. I have this weird and wonderful (I think? You tell me!) hope that:I’ll be able to match our Community members data from InSided with other systems our business uses By doing that, I’ll be able to understand who our members are, how they behave in our products - and what makes them different from someone who isn’t interested in being a part
With the User Dashboard, its great to have data like posts, replies, likes given and received, but would love the ability to look at additional consumption in this view, like the following:Average session duration Page views (unique and cumulative) By article/post Event registrations
Which analytics tool is easiest to set up a script for visibility of every click of the acquisition funnel?
Do lots of members click on a topic creation CTA but never go on to register? What about that huge drop off from registrations to members making their first post? Analytics tools like FullStory, GA and Mixpanel give great insight into some things, but I’m missing a big chunk of the sign up journey without creating a script (so I’m told) to track things like clicks to parts of the registration box. Is this kind of visibility unnecessary? Is it OK just to look at traffic vs sign ups vs active members and go from there?
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