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Analytics & reporting

Everything around metrics and KPIs

  • 36 Topics
  • 73 Replies

33 Topics

H
helene.deezer Getting inSpired

How to avoid the incremental data on the platform?
Question

Hi all, It's probably a very weird question, but I find the exports very confusing on the platform as, even though I select a time frame, I only get incremental data, like for example the "total views" or "total comments". While I understand it can be good to know the numbers of views or comment...

23 2
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2 months ago
Y
yuliasa Getting started

To export to Excel a list of topics
Solved

Good day! Please help 🙂 It's necessary to export to Excel a list of topics and the number of comments. Please help me figure out how to do this.

41 3
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2 months ago
Hiewwaiy Ready to inSpire others

How to perform an analysis on moderator tags?
Question

Hi! Can someone explain to me how I can perform an analysis on our custom moderator tags? The existing exports do not seem te show the moderator tags? Example: We currently add the moderator tag ''idee'' to some customer topics. I would like to get insight into how many ''ideeën'' are submitte...

28 1
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7 months ago
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inSided CSM inSider

Measuring the number of unique contributors per topic - benchmark

Conversations can be measured by the number of contributors in each thread (depth of the thread). The absolute number of contributors is not necessarily a reliable measure since it can give you a distorted picture of reality. For example, a thread with 10 comments contributed by 2 people is less val...

27 4
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9 months ago
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inSided CSM inSider

A guide to measure "Sense of Community"

Why is Sense of Community important? Knowing the number of unique contributors can indeed give you a lot of interesting insights. You can even take it a step further to see how many unique contributors per forum or category set and therefore see how certain forums are better to generate conversation...

12 0
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9 months ago
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inSided CSM inSider

Everything you need to know about reporting

A community helps organizations achieve their business goals, but to do so it is necessary to have a fact based approach to community management. For this reason, the analytics of the community are of big importance. Community reporting can help to draw insights and boost community growth. Not knowi...

41 0
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9 months ago
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inSided CSM inSider

Post Field Analysis

The post field analysis tool allows the collection of any kind of post data in a structured way, enabling community managers and moderators to translate large amounts of data into usable findings. For example, customer sentiment information on your company’s different branches can be processed into...

30 0
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9 months ago
K
Konstantin Getting inSpired

% of Super Users in your community
Solved

Could you provide the information according average % of super users to registration/session/MAU?

47 2
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9 months ago
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Julian inSider

Feature Spotlight Post Field Analysis - a sleeping giant?

Post Field Analysis - a sleeping giant?

Hi all, I am quite sure that you already have heard about our Post Field Analysis feature, or at least have seen the menu item in your control environment. Most likely you have not used this feature yet, because it might look too complicated or you do not see the benefit of it. Or you never tried i...

126 5
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10 months ago
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Frank Product Guru

Page views on the community vs Google Analytics

Have you noticed there is a difference between the number of page views on the community vs Google Analytics (GA) or the other analytics tool you are using? This is because the view counter on our platform measures the total number of page views on a topic (not unique visitors) and there are no fil...

59 0
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10 months ago
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aluciani inSpires others

Two questions on user metrics
Solved

Two questions here: Is there a way to determine how many people logged into the community say last month? Is there a way to determine how many new members signed up last month? Point 1 will help with determining monthly active users (MAU) and I think if I divide how many visits/how many people log...

53 2
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11 months ago
mafe.pelaez Ready to inSpire others

Last Visit - Last Activity
Solved

I started downloading the user activity for our Super user Radar, but I dont undestand the "Last Visit" and "last activity" dates. We have several cases, I copied one example of one of our users: the last visit was in December but the last activity was in February. If the user entered to the page...

32 2
11 months ago
mafe.pelaez Ready to inSpire others

Where can I find the list of Users by Badges?
Question

Hi, For our knowledge and radar for Super Users, we would like to know who are the users with specific badges, where can I find this information? Thank you

45 3
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11 months ago
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Jurgen

What does the 'views' counter measure exactly?
Question

I thought this would be interesting to all customers. Do views equal page views or visits and is there any filtering active so that only 'external' views are measured? https://helpx.adobe.com/analytics/kb/comparing-page-views-to-visits.html

36 1
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1 year ago
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Jurgen

“Mark As Answer”: an odd data export with beautiful insights

The “Mark as answer” export in Insided Control is kind of an odd data export. In all other exports, you select the time range when something showed up. For example a post, topic or registration. “Mark as answer” is the exception, because the time range you select when exporting this data is the time...

41 1
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1 year ago
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Jurgen

Measuring P2P support

How do you measure peer to peer support and how important is this metric to you? Here are a few reasons why I think the customer helps customer % metric is skewed and unreliable. It could be low, because: - Customer helps customer % is often defined by the effectiveness of your moderator team. If...

63 4
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1 year ago
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Tanja inSpires others

How do you measure co-creation value?
Question

How do you measure co-creation value to your organisation? Of course showing a better or new improved product shows that it has value. But i'm looking for a model to show it with indicators. My company likes numbers 😉 Does anybody use a model?

39 3
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1 year ago
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Jurgen

Advanced web analytics for your community
Solved

In the near future, we'll have some analytics dashboards available in the control environment. That's great of course. But if you add your own tagging and tracking to your company website and community, it's possible to get far more advanced web analytics than what Insided can offer. For example, i...

85 2
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1 year ago
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inSided CSM inSider

Moderation capacity - how many moderators do you need?

Blaise Grimes-Viort, Chief Services Officer at Emoderation, came up with the equation below to calculate the required resources to optimally support a social channel, including a community.  It is based on the type of task and its corresponding duration. Tasks can include reading posts, creating rep...

45 0
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1 year ago
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inSided CSM inSider

How to sell your community internally and highlight its value: How to prioritize your efforts? (KB)

You probably realize by now that your community can potentially benefit your company in a variety of ways. The natural question at this point is usually: “where should I begin?” Prioritizing your efforts matters. The starting point should always be given by your community objective and your communi...

6 0
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1 year ago
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inSided CSM inSider

How to sell your community internally and highlight its value: Advantages of using a community for improving products and services (KB)

Your community is a rich source of data about your customers and prospects. Conversations in the community can reveal insightful data on frequent issues, popular features and most desirable improvements to your products and services (See also Post Field Analysis). The community is also the perfect s...

15 0
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1 year ago
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inSided CSM inSider

How to sell your community internally and highlight its value (KB)

Why sell your community internally? The more involved the different business units within your company are in your community, the more embedded the latter will be within your online ecosystem and within your business. Involvement from other business units can vary in intensity, but in general terms...

10 0
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1 year ago
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inSided CSM inSider

Community reporting: Community Analytics tools (KB)

There are several tools that can be used to gather data from your community: inSided analytics tool, Google Analytics, Omniture, Coosto, Tracebuzz, Buzzcapture, and many more. These tools can also be used to compare your community data to your other social channels and website. This document focuses...

20 0
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1 year ago
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Anouk inSider

WEBINAR: How TomTom leverages user-generated content to improve its products

Today, at 3.30 PM CEST, TomTom community manager @Julian Lindhorst will talk about how TomTom.. - Achieves 25% call deflection and helps customers more effectively. - Leverages customer feedback to improve product-market fit. - Directs more traffic to its online store. We hope you can join us for...

42 2
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1 year ago
Denise Fully inSpired

Must see - Interesting videos with benchmark results from 18 Telco communities

In the videos listed below, Rogier shares community benchmark metrics from 18 telcos and explains where the true business value lies within telco communities. Or read his article about this. Learn what role a community plays in enhancing your customer journey. Learn how a community adds to the pr...

43 0
1 year ago

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