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Analytics & reporting

Everything around metrics and KPIs

70 Topics
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70 Topics

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anirbanduttaSuper user

asked in: Analytics & reporting

International Community Day?

CMgrs Assemble! 🦹‍♀️We have the Int. Community Manager Appreciation Day on Jan 23, Let’s think about an International Community Day, shall we? Btw, there already seems to be a movement for Oct 8 on Social, Shall we run with that? Share your thoughts.

16 days ago

wtempletonReady to take it to the next level

asked in: Analytics & reporting

Unique views on a specific topic

Hi folks, we’re just starting out with our community, and we’re going to be trying something to try to draw in users - promoting exclusive content on social media that members will have to come to the community to download and read.I’d love to be able to track specifically how many views this attachment and topic has. Is this something that inSided’s analytics can do, or am I reliant on already having set up GA?Our community is early enough and small enough that I can assume all new registrations are from this piece of outreach, but I have no baseline to model views and visits from on a wider view.

3 days ago

liz-typeformGetting inSpired

asked in: Analytics & reporting

Is there a way to filter out Employees from metrics?

Hi all! We’re looking at our Success metrics wondering if there’s a way to filter out our employees. For example, if we want to know how many peers submitted a best answer, would that include our registered employees? If so, how do we remove them? Hope this makes sense. Thanks in advance all!

9 days ago

timcaveyTotal Rock Star

asked in: Analytics & reporting

Analytics - missing metrics and how to calculate them

How do you calculate the following metrics, given that the Analytics sections doesn’t seem to be able to (correct me if I’m wrong please): The number of new, unique, visitors that make their first contribution. The number of contributors still active after six months. The number of visits per active member. Average time spent per active member. Average number of pages per visit per active member. Test your analytical know how!

11 days ago

DorothytReady to inSpire others

asked in: Analytics & reporting

Trying to find percent 'responded' to by peer?

I’m trying to find find percent 'responded' to by peer? (not ‘answered’)The dashboard in Analytics seems to only measure topics that have a ‘best’ answer marked - and I want to know what percentage of our topics are responded to by other members even if not marked ‘best’ (we strive to not use internal staff to answer - so this is an important metric for us)We have a customer engagement community and most of topics are conversations and don’t necessarily have “best answers.”Thanks! @Anika Zubair

12 days ago

OnomatopoeiaSuper user

posted in Analytics & reporting

How do you provide insights to your organization?

Hello everyone I hope you’re having a brilliant week!I have a rather interesting/challenging OKR that I set myself a few months back. Here’s what it looks like:Use data about our Community membership to provide the organization with actionable insightNow, yes, it’s a poorly written objective - but this one is actually just for me and no one holds me accountable to it. The desire behind this was to make sure that the Community we’re building can demonstrably help us improve our business practices. I always felt it was something missing from my previous community strategies, and that it’s really vital for the long-term sustainability of any community. I have this weird and wonderful (I think? You tell me!) hope that:I’ll be able to match our Community members data from InSided with other systems our business uses By doing that, I’ll be able to understand who our members are, how they behave in our products - and what makes them different from someone who isn’t interested in being a part

1 month ago

Melissa MeyerGetting inSpired

posted in Analytics & reporting

User Dashboard – additional consumption fields/criteria

With the User Dashboard, its great to have data like posts, replies, likes given and received, but would love the ability to look at additional consumption in this view, like the following:Average session duration Page views (unique and cumulative) By article/post Event registrations

1 month ago

Juliana SpinardiReady to inSpire others

posted in Analytics & reporting

Maping members profile

Hey community! How are you? I want to know if you have ever sent a survey to map your member's profiles. I’m building a form to get to know my membership better and I’d love some benchmarked. Thanks a million. Best, Juliana

1 month ago

timcaveyTotal Rock Star

asked in: Analytics & reporting

Which analytics tool is easiest to set up a script for visibility of every click of the acquisition funnel?

Do lots of members click on a topic creation CTA but never go on to register? What about that huge drop off from registrations to members making their first post? Analytics tools like FullStory, GA and Mixpanel give great insight into some things, but I’m missing a big chunk of the sign up journey without creating a script (so I’m told) to track things like clicks to parts of the registration box. Is this kind of visibility unnecessary? Is it OK just to look at traffic vs sign ups vs active members and go from there?

2 months ago

liz-typeformGetting inSpired

asked in: Analytics & reporting

How is the Average Response Time Calculated?

Hi all! Would anyone mind providing more insight into how the average response time is calculated? We’ve seen the time change quite a bit when calculating from Mon-Sun versus Sun-Sun, even though our weekends tend to be a bit slower. Thanks!

2 months ago

GabolinoTotal Rock Star

asked in: Analytics & reporting

Unique visitors GA vs InSided

Hello folks, I’ve noticed that unique visitors on InSided vs VA is very different. InSided gives me a lot more unique users which is nice, but suspicious. Anyone know why the big disparity? Also, if the unique visitors metric is not reliable, can we at least trust unique registered visitors?THANKS!

3 months ago

anirbanduttaSuper user

posted in Analytics & reporting

📱a discussion on Mobile traffic trends

Interested to learn from Community managers, what is your mobile/desktop usage trends like?Noted our mobile traffic at 10% last quarter and at 14% for 12mo or more, seems low considering 70% internet traffic is from mobile in 2021 and 57% of LinkedIn’s traffic (drawing a parallel to a prof. networking website) is mobile.Thoughts?

3 months ago

neelamGetting started

asked in: Analytics & reporting

Export Content

How to export posts, articles, questions with the content - not just the topics

3 months ago

cstrangeReady to take it to the next level

posted in Analytics & reporting

Easy Article Engagement Tracking

Hey there, Looking for some guidance with tracking the impact of content in Community. For example, right now if you create an article you can see how many views it has had and how many comments individually, but I am not seeing an easy way to keep track of this info and/or export it to have it available to compare or A/B test. I’ve been manually tracking in a spreadsheet, but curious if others have ideas, or if this is a feature request.Thanks!Chloe

4 months ago

ChrisPantelisGetting inSpired

asked in: Analytics & reporting

Avg handle time of Flagged Posts

Hey there! I think our community uses the Flagged/Reported folder a little differently. We have our superusers flag conversations that require agent intervention. Our moderators then have a 1 hour turn around target. For the most part it works extremely well. Since we’re coming up to the end of the year, I’m being asked by the business to show metrics on how well this approach worked and how close we were to our target. I know how to export all the reported posts but is there any way figure out how long it took us to reply within the thread?

5 months ago

OnomatopoeiaSuper user

posted in Analytics & reporting

What's in your annual report?

Hey gang,I’m pulling together a “Year in review” style report for our business. This is less about the performance of our Community, and more about sharing insights we’ve gathered about the customers who use this space. So far, I’m including:A timeline of how our community has changed over the year Insights about our members (Industry, location, reason for joining the community) The health of different areas of the community (which spaces are most engaged with, why) How members get and provide value to each other (support, inspiration, insights) with examples What types of content have been successfulIf you were to put yourself in the shoes of a CSM, account manager or leadership - what would you want to know about your organization’s community outside of OKRs?Unashamedly tagging @Scott Baldwin, @tiffany.oda, @Anika Zubair, @Remco for your brains!M

5 months ago

bdavisGetting inSpired

asked in: Analytics & reporting

User Dashboard - Users with at least 1 comment or like?

Is there a way to view the number or percentage of users who engaged with content in a given time period (i.e. commented on or Liked a topic)?

5 months ago

Vit VolsickaGetting inSpired

asked in: Analytics & reporting

How to filter out not activated users from API output

Hey! We’re downloading data about our users via API (using Fetch all users) and doing internal analytics on top of that. However, numbers don’t match due to not activated users, who are not included in inSided analytics. This information isn’t easy to gather via API, it’s hidden in user activity, which is unfortunate. When I download data via export, I can see not activated users with activity timestamp, so that’s not usable also. Do you have an idea how to solve this? Or question for InSided team - would be possible to add information about user activation into Fetch all users?

5 months ago

KgastaldoSuper user

asked in: Analytics & reporting

Were fields removed from user exports?

Hey Insided - Random thing we noticed today. When you export the user report, columns company and company_external_id seem to have been removed. These columns were blank for us, but removing them broke a few of our external dashboards. Were the reports changed? If so, is there a way to know in advance about these changes so reporting isn’t broken?

5 months ago

Casstastr0pheeinSpires others

posted in Analytics & reporting

How Does Your Community Define Active User?

Hi Community friends! I was digging around some articles/posts in the InSided community to look for ideas on how other communities are defining “Active Users”. Curious to know how others are defining this, as there doesn’t seem to be a set definition within the industry. I know Julian shared some of his thoughts in the post below, but wanted to see is others are calculating by “any time a member posts a topic” or as “any time a member replies in a conversation or posts a topic”, etc. Looking forward to hearing how others calculate this, as I’m currently trying to determine the best way to measure Daily Active Users/Monthly Active Users, but unsure what the best definition of “Active” is in this case.

7 months ago

DkreigerinSpires others

asked in: Analytics & reporting

How to download member list

I am looking to cross reference our members with another system. Is there a way to download member user names and emails?

7 months ago

AnitahginSpires others

posted in Analytics & reporting

Filter on data in user profile fields

Hi, to better understand our users and their roles, we need to be able to filter on the user data in the User Role category in the User Profile Fields section. Would it be possible to transfer this info to Salesforce?

8 months ago

alexandra.cullerinSpires others

asked in: Analytics & reporting

Can we see a list of most-searched terms?

I noticed on Zendesk we are able to see a list of top search terms within their analytics. I was wondering if InSided had anything like this? We are creating a monthly newsletter with featured topics, and I would like to base those topics on the things our customers are searching for. Particularly things that have a lower number of views but may still be relevant to the most popular search terms.

9 months ago

erin.brissonReady to inSpire others

asked in: Analytics & reporting

Community Health Survey

Hey, we are looking to create a community health survey and I am wondering if anyone has any insight or examples they’d be willing to share? Essentially, we are looking for feedback on the current state of the community as well as looking forward and asking what they would like to see from the community in the future.Any insights are appreciated. Thanks!

9 months ago

JulianinSider

published in Analytics & reporting

Four essential community health indicators for your communityGuide

With the concept of community health we determine a set of metrics that focus on essential engagement dynamics. They help us to keep a finger on the pulse of our communities and allow us to easily dial-in corrective actions. This is also why we usually touch on those in our regular business reviews with our customers.In this article we will share four of our favorite essential health indicators that we believe every community manager should be keeping track of when running a B2C community. Findability Online communities are powerful because user-generated content is easily findable through search engines. By looking at the percentage of traffic that is coming via organic search (mostly Google) we get a sense of how the community is maturing in terms of findability through search engines. Calculation Source Benchmark What to focus on if off-track % of traffic coming from organic search Google Analytics (Acquisition > Overview) +/- 80% for mature communities SEO o

1553

10 months ago

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