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Analytics & reporting

Everything around metrics and KPIs

  • 26 Topics
  • 56 Replies

26 Topics

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Suvi Lehtovaara inSpires others

Best practices on gathering user feedback?
Question

Our community is sort-of in the process of redefining itself. We are planning on executing a user survey and now I would be curious to know your thoughts? Any do's or dont's? What did you ask? How did you implement the survey? Also, if you have some best practices on exit surveys, I would be happy...

62 3
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1 month ago
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timcavey inSpires others

Post fields - can we see which mods have added them?
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We want post fields added to relevant activity. We have a planned report for the data and everything! Getting our mods to always do this is more tricky. Is there anywhere in the Analytics section which IDs the mod who's added PFs? I can't see any footprint on the post fields exports, so this is no...

63 2
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2 months ago
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timcavey inSpires others

Is the 'Answered by peer' metric fit for purpose for established communities?
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Discussion point here: For an established community with heaps of content, is the Analytics sections' 'Answered by peer' metric a suitable one? This will only look at new questions, and the source of the answer. But as time goes on, surely the % of activity which can be considered a 'new question...

126 3
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4 months ago
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a.slyusar inSpires others

Export types Login and User
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Hi, everyone please explain to me what is the difference between values Time (export types Login) and Last visit (export type User). Thank you.

127 4
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6 months ago
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helene.deezer Getting inSpired

How to avoid the incremental data on the platform?
Question

Hi all, It's probably a very weird question, but I find the exports very confusing on the platform as, even though I select a time frame, I only get incremental data, like for example the "total views" or "total comments". While I understand it can be good to know the numbers of views or comment...

81 2
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10 months ago
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yuliasa Getting started

To export to Excel a list of topics
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Good day! Please help 🙂 It's necessary to export to Excel a list of topics and the number of comments. Please help me figure out how to do this.

104 3
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10 months ago
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Hiewwaiy

How to perform an analysis on moderator tags?
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Hi! Can someone explain to me how I can perform an analysis on our custom moderator tags? The existing exports do not seem te show the moderator tags? Example: We currently add the moderator tag ''idee'' to some customer topics. I would like to get insight into how many ''ideeën'' are submitte...

64 1
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1 year ago
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Julian inSider

What can I find in Analytics & reporting?

Hi, if you ended up in this category, then you probably want to play around with numbers. 😃 It does not matter if you plan to build your own dashboard, or if you want to get inspiration on how to create awesome reports... Here you will be able to learn about the best practices! But that is not a...

59 0
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1 year ago
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Konstantin Getting inSpired

% of Super Users in your community
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Could you provide the information according average % of super users to registration/session/MAU?

85 2
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1 year ago
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aluciani inSpires others

Two questions on user metrics
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Two questions here: Is there a way to determine how many people logged into the community say last month? Is there a way to determine how many new members signed up last month? Point 1 will help with determining monthly active users (MAU) and I think if I divide how many visits/how many people log...

106 2
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1 year ago
mafe.pelaez Ready to inSpire others

Last Visit - Last Activity
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I started downloading the user activity for our Super user Radar, but I dont undestand the "Last Visit" and "last activity" dates. We have several cases, I copied one example of one of our users: the last visit was in December but the last activity was in February. If the user entered to the page...

68 2
1 year ago
mafe.pelaez Ready to inSpire others

Where can I find the list of Users by Badges?
Question

Hi, For our knowledge and radar for Super Users, we would like to know who are the users with specific badges, where can I find this information? Thank you

75 3
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1 year ago
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Jurgen

What does the 'views' counter measure exactly?
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I thought this would be interesting to all customers. Do views equal page views or visits and is there any filtering active so that only 'external' views are measured? https://helpx.adobe.com/analytics/kb/comparing-page-views-to-visits.html

79 1
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1 year ago
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Jurgen

“Mark As Answer”: an odd data export with beautiful insights

The “Mark as answer” export in Insided Control is kind of an odd data export. In all other exports, you select the time range when something showed up. For example a post, topic or registration. “Mark as answer” is the exception, because the time range you select when exporting this data is the time...

85 1
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1 year ago
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Jurgen

Measuring P2P support

How do you measure peer to peer support and how important is this metric to you? Here are a few reasons why I think the customer helps customer % metric is skewed and unreliable. It could be low, because: - Customer helps customer % is often defined by the effectiveness of your moderator team. If...

108 4
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1 year ago
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Tanja inSpires others

How do you measure co-creation value?
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How do you measure co-creation value to your organisation? Of course showing a better or new improved product shows that it has value. But i'm looking for a model to show it with indicators. My company likes numbers 😉 Does anybody use a model?

68 3
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1 year ago
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inSided CSM inSider

How to sell your community internally and highlight its value: How to prioritize your efforts? (KB)

You probably realize by now that your community can potentially benefit your company in a variety of ways. The natural question at this point is usually: “where should I begin?” Prioritizing your efforts matters. The starting point should always be given by your community objective and your communi...

28 0
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1 year ago
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inSided CSM inSider

How to sell your community internally and highlight its value: Advantages of using a community for improving products and services (KB)

Your community is a rich source of data about your customers and prospects. Conversations in the community can reveal insightful data on frequent issues, popular features and most desirable improvements to your products and services (See also Post Field Analysis). The community is also the perfect s...

35 0
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1 year ago
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inSided CSM inSider

How to sell your community internally and highlight its value (KB)

Why sell your community internally? The more involved the different business units within your company are in your community, the more embedded the latter will be within your online ecosystem and within your business. Involvement from other business units can vary in intensity, but in general terms...

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1 year ago
Denise Frequently inSpired

Must see - Interesting videos with benchmark results from 18 Telco communities

In the videos listed below, Rogier shares community benchmark metrics from 18 telcos and explains where the true business value lies within telco communities. Or read his article about this. Learn what role a community plays in enhancing your customer journey. Learn how a community adds to the pr...

70 0
2 years ago
Lorna Ready to inSpire others

Analytics vs. API

Hi, I'm interested in how others use the Analytics provided ... we have multiple sources of data within our company and with other systems we can use apis or services to merge them into dashboards that cover more of our online journeys, not just community. However, with InSided we just have the opt...

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2 years ago
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Daniel inSider

Watch our new video on Sense of Community

From now onwards we will discuss interesting and challenging aspects of community management. We kick-off our videos with a topic that is essential for community managers and community success: Sense of Community https://www.youtube.com/watch?v=vSevuho189E&feature=youtu.be Don't hesitate to leave...

113 2
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2 years ago
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stephanied inSider

Measuring Sense of Community

We believe Sense of Community is important as it shows the level of liveliness within your community and it tells you something about the likelihood of people to contribute. We looked into three different metrics: 1. The number of unique contributors in a thread 2. Percentage of single user topi...

182 6
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2 years ago
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OVOdarran Super user

How do you measure the productivity of your moderators?

Working in a contact centre environment, we are currently tracking amount of time spent on the forum by the moderator team, but how do you measure how productive they are being? For any other action, we can measure CPD, contacts per day etc, but with forum that's more tricky. I know the team and...

87 3
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2 years ago
Nikolaj Getting inSpired

Community Survey

Dear inSpired community, I am struggeling and are desperate for help! In my Telco-world the numbers is the key to get ressources and survival. Unfortunately, my exit-survey is providing me no help, and i was hoping that we could share experiences on how to make a proper exit-survey. Our current s...

130 2
2 years ago

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