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Analytics & reporting

Everything around metrics and KPIs

  • 41 Topics
  • 87 Replies

41 Topics

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Julian inSider

Guide Everything you need to get started with Analytics and Reporting

Everything you need to get started with Analytics and Reporting

Do you want to learn about Analytics and Reporting, but don't know where to start? Well then you have found the right place! 🙂 Attached to this document you can find a guide which walks you through all the different options and best practices when it comes to Analytics and Reporting. We have inclu...

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2 days ago
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timcavey inSpires others

Post fields - can we see which mods have added them?
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We want post fields added to relevant activity. We have a planned report for the data and everything! Getting our mods to always do this is more tricky. Is there anywhere in the Analytics section which IDs the mod who's added PFs? I can't see any footprint on the post fields exports, so this is no...

55 2
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29 days ago
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Julian inSider

How to find the average response time / time to first response for topics created by registered users

If you are interested in the average response time (time to first response) for topics created by registered users (thus excluding the community team), then this small tutorial will help you further. You can easily find the average response time in the Success Dashboard of your community: Now if...

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2 months ago
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Julian inSider

Tutorial How to add Google Site Search to your Google Analytics

How to add Google Site Search to your Google Analytics

This tutorial will show you how you can add Google Site Search to your Google Analytics. With this you can: learn what customers are searching for the most on your community identify which search leaves your customers unhappy find opportunities for new content which will help your users How to add i...

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3 months ago
a.slyusar Ready to inSpire others

Export types Login and User
Solved

Hi, everyone please explain to me what is the difference between values Time (export types Login) and Last visit (export type User). Thank you.

117 4
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4 months ago
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helene.deezer Getting inSpired

How to avoid the incremental data on the platform?
Question

Hi all, It's probably a very weird question, but I find the exports very confusing on the platform as, even though I select a time frame, I only get incremental data, like for example the "total views" or "total comments". While I understand it can be good to know the numbers of views or comment...

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8 months ago
Y
yuliasa Getting started

To export to Excel a list of topics
Solved

Good day! Please help 🙂 It's necessary to export to Excel a list of topics and the number of comments. Please help me figure out how to do this.

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9 months ago
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inSided CSM inSider

Community reporting: Create a dashboard

The setup of your dashboard depends on the data you want to report on. The explanation of creating a dashboard (and updating an existing dashboard) which is provided below is based on the use of Excel, but you’re free to use any other tooling you’d prefer. Contact your Community Consultant for an ex...

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1 year ago
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Shane inSider

How to solve issue with exports

When trying to export data such as post field analysis, there can be a common problem with opening the csv file in excel, as the data appears jumbled and unreadable. This has to do with how excel converts the columns. The delimiter is by default a comma but because for instance in the post_descript...

110 2
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1 year ago
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Hiewwaiy

How to perform an analysis on moderator tags?
Question

Hi! Can someone explain to me how I can perform an analysis on our custom moderator tags? The existing exports do not seem te show the moderator tags? Example: We currently add the moderator tag ''idee'' to some customer topics. I would like to get insight into how many ''ideeën'' are submitte...

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1 year ago
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inSided CSM inSider

Measuring the number of unique contributors per topic - benchmark

Conversations can be measured by the number of contributors in each thread (depth of the thread). The absolute number of contributors is not necessarily a reliable measure since it can give you a distorted picture of reality. For example, a thread with 10 comments contributed by 2 people is less val...

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1 year ago
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inSided CSM inSider

A guide to measure "Sense of Community"

Why is Sense of Community important? Knowing the number of unique contributors can indeed give you a lot of interesting insights. You can even take it a step further to see how many unique contributors per forum or category set and therefore see how certain forums are better to generate conversation...

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1 year ago
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inSided CSM inSider

Everything you need to know about reporting

A community helps organizations achieve their business goals, but to do so it is necessary to have a fact based approach to community management. For this reason, the analytics of the community are of big importance. Community reporting can help to draw insights and boost community growth. Not knowi...

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1 year ago
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inSided CSM inSider

Post Field Analysis

The post field analysis tool allows the collection of any kind of post data in a structured way, enabling community managers and moderators to translate large amounts of data into usable findings. For example, customer sentiment information on your company’s different branches can be processed into...

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1 year ago
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Julian inSider

What can I find in Analytics & reporting?

Hi, if you ended up in this category, then you probably want to play around with numbers. 😃 It does not matter if you plan to build your own dashboard, or if you want to get inspiration on how to create awesome reports... Here you will be able to learn about the best practices! But that is not a...

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1 year ago
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Konstantin Getting inSpired

% of Super Users in your community
Solved

Could you provide the information according average % of super users to registration/session/MAU?

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1 year ago
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Julian inSider

Feature Spotlight Post Field Analysis - a sleeping giant?

Post Field Analysis - a sleeping giant?

Hi all, I am quite sure that you already have heard about our Post Field Analysis feature, or at least have seen the menu item in your control environment. Most likely you have not used this feature yet, because it might look too complicated or you do not see the benefit of it. Or you never tried i...

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1 year ago
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Frank Product Guru

Page views on the community vs Google Analytics

Have you noticed there is a difference between the number of page views on the community vs Google Analytics (GA) or the other analytics tool you are using? This is because the view counter on our platform measures the total number of page views on a topic (not unique visitors) and there are no fil...

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1 year ago
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aluciani inSpires others

Two questions on user metrics
Solved

Two questions here: Is there a way to determine how many people logged into the community say last month? Is there a way to determine how many new members signed up last month? Point 1 will help with determining monthly active users (MAU) and I think if I divide how many visits/how many people log...

103 2
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1 year ago
mafe.pelaez Ready to inSpire others

Last Visit - Last Activity
Solved

I started downloading the user activity for our Super user Radar, but I dont undestand the "Last Visit" and "last activity" dates. We have several cases, I copied one example of one of our users: the last visit was in December but the last activity was in February. If the user entered to the page...

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1 year ago
mafe.pelaez Ready to inSpire others

Where can I find the list of Users by Badges?
Question

Hi, For our knowledge and radar for Super Users, we would like to know who are the users with specific badges, where can I find this information? Thank you

71 3
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1 year ago
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Jurgen

What does the 'views' counter measure exactly?
Question

I thought this would be interesting to all customers. Do views equal page views or visits and is there any filtering active so that only 'external' views are measured? https://helpx.adobe.com/analytics/kb/comparing-page-views-to-visits.html

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1 year ago
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Jurgen

“Mark As Answer”: an odd data export with beautiful insights

The “Mark as answer” export in Insided Control is kind of an odd data export. In all other exports, you select the time range when something showed up. For example a post, topic or registration. “Mark as answer” is the exception, because the time range you select when exporting this data is the time...

76 1
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1 year ago
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Jurgen

Measuring P2P support

How do you measure peer to peer support and how important is this metric to you? Here are a few reasons why I think the customer helps customer % metric is skewed and unreliable. It could be low, because: - Customer helps customer % is often defined by the effectiveness of your moderator team. If...

103 4
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1 year ago
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Tanja inSpires others

How do you measure co-creation value?
Question

How do you measure co-creation value to your organisation? Of course showing a better or new improved product shows that it has value. But i'm looking for a model to show it with indicators. My company likes numbers 😉 Does anybody use a model?

65 3
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1 year ago

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