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81 Topics

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Casstastr0pheeinSpires others

posted in Analytics & reporting

How Are Community Managers Measuring Benchmark for Page Views?

After doing a lot of initial research and digging around for industry standards, I found it really hard to pinpoint an exact benchmark goal for average page views/user. I’m curious to know how other people are approaching this type of metric, or if they’re really measuring it or just comparing against themselves? I know that this is pretty different across the board for all industries and more/less engaged communities probably play a factor too- but just trying to get a sense of what others think. For reference, we just launched our Community just shy of three weeks ago, and our average page views/user is 5.4 Any insight or thoughts is greatly appreciated! -Cass.

3 hours ago

DanieleTotal Rock Star

asked in: Analytics & reporting

Best Practices on how to make a content forecast

Hi there,My current task is to create a Content Forecast for the two coming years (2023-2024) so we can have a rough estimate of how many user questions, discussion, and comments we can expect (inside and outside of ideation) in order to have an estimate of how much content will need to be moderatedHow would you approach this?I came up with an idea but maybe somebody has got a better technique :)First off: I already have a member forecast & a session forecast for the next to years. This will be an important factor for the forecast calculations.Basically I have a list of all numbers for the past year with which I calculate a ratio(simplified version here)Month Questions Sessions Members Ratio: Questions p. Session Ratio: Questions p.Member January 100 10000 5000 0.01 0.02 February etc. Then I calculate a monthly ratio, e.g. (topics p. session) and (topics p. member) of each of the above content types.→ e.g. for

14 days ago

cstrangeReady to inSpire others

posted in Analytics & reporting

Easy Article Engagement Tracking

Hey there, Looking for some guidance with tracking the impact of content in Community. For example, right now if you create an article you can see how many views it has had and how many comments individually, but I am not seeing an easy way to keep track of this info and/or export it to have it available to compare or A/B test. I’ve been manually tracking in a spreadsheet, but curious if others have ideas, or if this is a feature request.Thanks!Chloe

27 days ago

emily.arentGetting inSpired

asked in: Analytics & reporting

Self-service score benchmark for B2B Saas communities

Hi there community builders!As we approach the end of 2022 and the 7 month anniversary of our community launch, I’m diving deep on our self-service metrics in collaboration with our Customer Support leadership. I understand that what success looks like is going to differ significantly from community to community. But I’m hoping to zero in on some sort of benchmark we can aim towards for our self-service score in 2023. Is anyone else who’s running a B2B Saas community willing to share theirs as well as how long you’ve been live and any projects / programs you feel have been instrumental to making progress on this metric? For reference - we started at 0.1 back in July and were at 0.16 in November.

1 month ago

revoteTotal Rock Star

asked in: Analytics & reporting

How many user participated in certain topic?

For example, how many individual user commented certain topic in given timeframe, and how many individual user liked and so on.Is this possible somehow? I cant find anything related with this from Analytics.

1 month ago

revoteTotal Rock Star

asked in: Analytics & reporting

Featured topics -widget and measuring the amount of clicks

We have Featured topics and Quick links widgets in our front page. I can add Google Analytics tracking code to the Quick links but not to the Featured topics.Is there any workaround, to measure how many click links gets? To know what links (widgets) are helpful to the users.

1 month ago

krystalwuGetting inSpired

asked in: Analytics & reporting

Search for active users with at least 1 post AND registered within the last 6 months

Looking to gather data around this question: Can you search for active users with at least 1 post and registered within the last 6 months? I am trying to find out that for every 6 months of the new members joining, are they active and posting at least 1 time within the community. Right now, I can only uncover members all time rather than from members who are only newly registered during that time frame. Does anyone know a workaround or solution to this?

1 month ago

GabolinoTotal Rock Star

asked in: Analytics & reporting

Unique visitors GA vs InSided

Hello folks, I’ve noticed that unique visitors on InSided vs VA is very different. InSided gives me a lot more unique users which is nice, but suspicious. Anyone know why the big disparity? Also, if the unique visitors metric is not reliable, can we at least trust unique registered visitors?THANKS!

2 months ago

Melissa MeyerReady to take it to the next level

asked in: Analytics & reporting

Engagement Dashboard: all customers vs community members only

Is it possible today to have the entire engagement dashboard only calculated % of monthly active customers and customer activity per month amongst community members only?I appreciate the ability to look at our entire customer base, but would prefer the ability to really measure activity amongst those within the community as there isn’t a way to do that today.

3 months ago

timcaveyTotal Rock Star

asked in: Analytics & reporting

Who's managed to get Google Analytics 4 set up and working for their community?

Google Analytics 4 have told us: On July 1, 2023, standard Universal Analytics properties will no longer process data. You'll be able to see your Universal Analytics reports for a period of time after July 1, 2023. However, new data will only flow into Google Analytics 4 properties. However I’ve been unable to get it to pull any data. Julian had a similar issue a few months back, @Julian did you hear any updates on this? Is everything sorted and I’ve just done it wrong on my GA?

3 months ago

revoteTotal Rock Star

asked in: Analytics & reporting

How to add hidden html to the article?

We would like to add following html code to the each and every article we create:<div data-xxxid="xxxyyy"> </div>I find the source code editor from article editor to add the code but when I add it the editor “cleans” it to the following form:<div>&nbsp;</div>How to do this in a right way?We want to use this code to follow it with Google Analytics. With that code we can track certain author and how many times author´s articles are read.

4 months ago

FescholzReady to take it to the next level

asked in: Analytics & reporting

Community Members NPS

Hi, any ideas on how to easily measure community members NPS in product?

4 months ago

laura.porcinculaReady to take it to the next level

asked in: Analytics & reporting

Keyword search data

Is there a way to understand what keywords users are searching for in our community?

4 months ago

liz-typeformGetting inSpired

asked in: Analytics & reporting

Is there a way to filter out Employees from metrics?

Hi all! We’re looking at our Success metrics wondering if there’s a way to filter out our employees. For example, if we want to know how many peers submitted a best answer, would that include our registered employees? If so, how do we remove them? Hope this makes sense. Thanks in advance all!

5 months ago

KgastaldoSuper user

asked in: Analytics & reporting

Is there a private tag option?

Hi All - We’d like to link cases or bugs to topics or KBAs in the community. We don’t want them as public tags. Because they’re all different, I don’t think labels make sense. Is there any option I’m not thinking of? We’d need to see/search them on the backend only.

7 months ago

liz-typeformGetting inSpired

asked in: Analytics & reporting

How is the Average Response Time Calculated?

Hi all! Would anyone mind providing more insight into how the average response time is calculated? We’ve seen the time change quite a bit when calculating from Mon-Sun versus Sun-Sun, even though our weekends tend to be a bit slower. Thanks!

7 months ago

cstrangeReady to inSpire others

asked in: Analytics & reporting

The origin of a view

Hey there!I wanted to better understand the origin of a view.Here’s context for this to make more sense: When I look at our categories with the most views, does a view indicate:a user viewed the category after searching for content? Or does it mean they stumbled upon the content? Or is there a way of knowing the “view origin”?Thanks in advance for your insight! ~Chloe

7 months ago

wtempletonReady to inSpire others

asked in: Analytics & reporting

Unique views on a specific topic

Hi folks, we’re just starting out with our community, and we’re going to be trying something to try to draw in users - promoting exclusive content on social media that members will have to come to the community to download and read.I’d love to be able to track specifically how many views this attachment and topic has. Is this something that inSided’s analytics can do, or am I reliant on already having set up GA?Our community is early enough and small enough that I can assume all new registrations are from this piece of outreach, but I have no baseline to model views and visits from on a wider view.

8 months ago

timcaveyTotal Rock Star

asked in: Analytics & reporting

Analytics - missing metrics and how to calculate them

How do you calculate the following metrics, given that the Analytics sections doesn’t seem to be able to (correct me if I’m wrong please): The number of new, unique, visitors that make their first contribution. The number of contributors still active after six months. The number of visits per active member. Average time spent per active member. Average number of pages per visit per active member. Test your analytical know how!

8 months ago

DorothytReady to inSpire others

asked in: Analytics & reporting

Melissa MeyerReady to take it to the next level

posted in Analytics & reporting

User Dashboard – additional consumption fields/criteria

With the User Dashboard, its great to have data like posts, replies, likes given and received, but would love the ability to look at additional consumption in this view, like the following:Average session duration Page views (unique and cumulative) By article/post Event registrations

9 months ago

Juliana SpinardiinSpires others

posted in Analytics & reporting

Maping members profile

Hey community! How are you? I want to know if you have ever sent a survey to map your member's profiles. I’m building a form to get to know my membership better and I’d love some benchmarked. Thanks a million. Best, Juliana

9 months ago

timcaveyTotal Rock Star

asked in: Analytics & reporting

Which analytics tool is easiest to set up a script for visibility of every click of the acquisition funnel?

Do lots of members click on a topic creation CTA but never go on to register? What about that huge drop off from registrations to members making their first post? Analytics tools like FullStory, GA and Mixpanel give great insight into some things, but I’m missing a big chunk of the sign up journey without creating a script (so I’m told) to track things like clicks to parts of the registration box. Is this kind of visibility unnecessary? Is it OK just to look at traffic vs sign ups vs active members and go from there?

10 months ago

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