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Activation and Engagement

Activation and Engagement

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114 Topics
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114 Topics

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nishaGetting inSpired

published in Activation and Engagement

Webinar: Gong - 5 Engagement Hacks

If you missed the webinar between Gong and inSided, below is a recap of 5 engagement hacks that Gong is using: Watch the webinar! Revenue Rockstars: Keep in mind, you do not have to launch a full super user program. Test the waters first and see how highlighting your rockstar customers will boost engagement. Gong Labs DIY:We are repurposing marketing content, allowing users to take their learnings a step further with knowledge that is only available in the community. Networking with Meetsy:We asked our users what they want from the community and they would like to connect with like-minded sales leaders within their segment - this pairs them 1:1 weekly automagically. We feature Meetsy on our community homepage within a featured article. These users can share insights and best practices with each other. Ask me Anythings:Ask me anythings can come in many shapes and sizes. We’re trying to understand what works for our users. Think about how you can leverage ask me anythings with discu

1923

1 year ago

KgastaldoSuper user

asked in: Activation and Engagement

How to share unanswered questions in a particular forum?

This feels like a super simple request, but it’s not. There’s no real way to do this right?I need to go and sort on the backend by number of replies and then add a public tag. Then I can click on that tag and send the list over. I have an idea out there to add bulk tags, which would help here. And I think there’s an idea to add the option of sorting by LEAST replies from the front end drop down.But is there an easier way to do this, that I’m not seeing? Anyone have a work around besides manually adding a tag to each question not responded to?

20 days ago

jdaniels11Ready to inSpire others

asked in: Activation and Engagement

Community Roundtable Best Practices

Hi all! As our community adoption continues to grow, I am looking to build out a stronger engagement strategy to keep our community members coming back more frequently. Our community is made up primarily of HR and People leaders (benefits, finance, talent, etc.) and we have had a lot of interest lately in the possibility of hosting Community Roundtables for folks to connect further.We currently have AMA events every month that are community drop in style rather than a webinar style, but we would like to add community roundtable events to our list of engagements so our clients connect via Zoom rather than only through posts. We also hope this leads to our clients meeting up outside of the Community in real life, too!Do any of you currently host roundtable events within your communities? If so, what are some best practices and strategies that you have in place or learned when hosting these? Appreciate any and all input on this :)

1 month ago

ddpancratzTotal Rock Star

asked in: Activation and Engagement

Super User Questions: Automatic Adds & Benefits of the role

As far as I can tell from documentation on user roles, there’s no automatic way to add a super user role. Is that correct? It also seems that the benefits / use case of the role is granting users the ability to mark the correct answer on posts. What else am I missing? My real problem: I want to give contributing users a special Rank above some of our other ranks. It’s based on them leading one of our groups or being a contributing author to our Knowledge Base (a whole other challenge, please vote for the idea below).But because Rank rules require either a set volume of topics/replies OR some other criteria, I can’t even build the rank to add manually. So using a user role like super user (which I can do manually per-user) is my likely solution to be able to 1.) create the rank, and 2.) automate someone getting that rank based on their role. If you have a better solution, please share!

1 month ago

JSmithGetting inSpired

asked in: Activation and Engagement

Badges for logins

Is there a way to give badges to users based on how many times they have logged into the community? I’m setting up our gamification and was thinking about rewarding users based off the number of times they have logged into our community, but I’m not sure how to do it or if it’s even possible. Also, any input as to what has worked for your community in regards to gamification would be greatly appreciated!

1 month ago

allison_ableGetting inSpired

asked in: Activation and Engagement

Gamification Metric Tracking

How are you pulling metrics related to gamification?

2 months ago

juan.delrioReady to take it to the next level

asked in: Activation and Engagement

How do I get notified of user rank progression?

Activity will net you points which will net you ranks. How do I get notified when a user gains a Rank so that I can celebrate that event and bring more attention to activity?

2 months ago

CathleenGetting inSpired

asked in: Activation and Engagement

Rank Incon shape

Dear community,we need a round icon for the ranks. Unfortunately these are currently shown as a square. How can I change the shape?thx, Cathleen

3 months ago

ryanne.perryReady to inSpire others

posted in Activation and Engagement

Account Approval: Notifying users about account activation

If you are customer an account approval process for your Community, is there a way to add a note to the user so they know they should go to their email and click the ‘Activate’ their account button to prompt the approval process?

3 months ago

m4rcinSpires others

asked in: Activation and Engagement

Anyone else seeing reports of issues with email notifications?

Hi everyoneJust wondering if anyone else’s community is reporting any issues with email notifications?We've been informed by some of our superusers that they've stopped receiving emails notifications to new replies in topics they're following/favourited.It appears as though this is a recent development. Could it be linked to the small release to fix the order of replies in the favourites page? I believe this happened at the end of last week.(They've checked that their notification settings are correct.)

4 months ago

KrisGooseReady to inSpire others

asked in: Activation and Engagement

Progress to next rank under avatar

Is the progress bar under a users avatar something that is built into the platform OOTB or is it something that requires some additional configuration. Not seeing anything on the rank pages for it

4 months ago

Taylor TarpleyReady to take it to the next level

asked in: Activation and Engagement

How Do You Configure a Retention Rate for Your Champions Program?

Hi all! Calling all friends who have a champions program! Would love your insight! We’re heading towards the end of our first year of having Champions in our Community and are planning metrics for next year as we build out program more. As this is our first year and I’m having trouble finding data for this, does anyone else run a similar VIP program and can help shed some light on this? I used a typical customer retention rate formula, but as our Champions aren’t purchasing product and we only have 9 members total, the answer was far too high. I figured we can count on our VIP members who were active in our Community before our program started would be likely to return and count in our retention data….Any thoughts folks? Thanks!

5 months ago

Taylor TarpleyReady to take it to the next level

asked in: Activation and Engagement

Should we throw virtual events during the work day or after?

Hi all! Throwing a virtual event for our most engaged users and I’m wondering if we would have more success throwing it during the work day or at 5 PM etc (after the work day). It’s a networking & strategy sharing session if that helps! Thanks, looking forward to your advice!

5 months ago

AnitahginSpires others

asked in: Activation and Engagement

Follow members that have not engaged or show up in leaderboard

Some of our account managers would like to follow members that have not yet engaged and does not show up in the leaderboard - is there a way to find them?

6 months ago

anirbanduttaSuper user

posted in Activation and Engagement

Ideas to ensure continued Employee engagement for a vibrant community

Looking to learn from Community Manager friends what has worked for you to keep internal folks: PMs, Documentation, Support, Engineers motivated to keep supporting the Community?Employee leaderboard and badges are the first gear, but what have you done beyond? What carrots seem to have worked to make Community engagement by non-Customers, not feel like a burdenSpotlighting in newsletters? Physical RnR, Monetary rewards? Made Community engagement part of team KRAs?Also what is the best way you extract that monthly data per team, role, group?

6 months ago

StijnGetting inSpired

asked in: Activation and Engagement

Leaderboard badge display not respecting user's badge opt-out preference

Last week we introduced the Leaderboard feature to our community. Other than a lot of feedback, one user drew attention to something that may be a bug or oversight.On the full leaderboard, badges are also shown. We have multiple users however who do not want to have their earned badges shown on their profile or anywhere on the community. Unfortunately, the full leaderboard does not respect this preference and shows badges regardless of the users setting for badges.Would it be possible to make it so badges aren't shown on the full leaderboard, if a user chose to not display their badges?

6 months ago

meenuGetting started

asked in: Activation and Engagement

How to register an URL to an event?

How to register an URL to an event? I followed the same steps mentioned in API doc but getting below error{ "message": "Forbidden", "description": "Access Denied."} Access token is valid Do I need super user credentials to do so? I was using admin details.

6 months ago

Taylor TarpleyReady to take it to the next level

posted in Activation and Engagement

How Do You Promote the Champions in Your Community?

Hi all! So we have recently Community Champions Program. This is a program that asks specific users/partners to take a special role in the Community. They contribute a specific amount of replies and content to the Community as well as offer feedback or participate in another role of our Customer Education org at large. We have a specific article announcing our Champions program, a specific page consolidating all of our Champions and their bios and have bi-weekly articles we post in our Community written by our Champions. Wondering if there is any other way we can promote our Champions and give them more love/visibility? Thanks all!

7 months ago

laura.porcinculaReady to take it to the next level

posted in Activation and Engagement

Founders events?

For those of you who have a group for Community Founders group in your community, what kind of events do you host for them to keep them engaged? Our founders prefer asynchronous events, but I’m open to other suggestions too.Thanks in advance!

7 months ago

JKelleyinSpires others

asked in: Activation and Engagement

Open / 3rd-party badging integration and metadata? (Credly)

Hi, our enablement organization is rolling out Credly digital badging for our certifications. Is there any way to post a badge with metadata included (hyperlink back to a Credly profile) or just the static visual?Has anyone else done anything with open badging standards?I can provide more details if that would help. Our certification events aren’t super-dynamic so we aren’t looking for a full integration at this stage. Thanks!

7 months ago

emily.arentGetting inSpired

posted in Activation and Engagement

How do you run product/feature beta groups in your B2B SaaS community?

Hi there!I’m hoping to find some inspo around how to launch and structure our company’s beta program on Insided. Beta groups to date have been run differently depending on the product manager and nothing is streamlined (great opportunity to make an impact and streamline!)This is also a great opportunity to build buy-in and prove the value of our community to our product team. Is anyone willing to share how they structured their first beta group?

7 months ago

timcaveyTotal Rock Star

posted in Activation and Engagement

dsmrtGetting started

posted in Activation and Engagement

List Group Membership via API

We have a custom integration that listens to the group membership Webhooks to sync to other applications for reporting and marketing. We recently needed to list all members and run a re-sync and couldn’t due to the API not supporting groups, nor group membership operations. I would love to see this added!

11 months ago

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