Activation and Engagement
Help your members reach their maximum potential
- 130 Topics
- 372 Replies
If you missed the webinar between Gong and inSided, below is a recap of 5 engagement hacks that Gong is using: Watch the webinar! Revenue Rockstars: Keep in mind, you do not have to launch a full super user program. Test the waters first and see how highlighting your rockstar customers will boost engagement. Gong Labs DIY:We are repurposing marketing content, allowing users to take their learnings a step further with knowledge that is only available in the community. Networking with Meetsy:We asked our users what they want from the community and they would like to connect with like-minded sales leaders within their segment - this pairs them 1:1 weekly automagically. We feature Meetsy on our community homepage within a featured article. These users can share insights and best practices with each other. Ask me Anythings:Ask me anythings can come in many shapes and sizes. We’re trying to understand what works for our users. Think about how you can leverage ask me anythings with discu
Hi community peeps!For those of you who have both Gainsight PX and Digital Hub, are you using any engagements (knowledge bots, sliders, etc.) to drive people from your platform/website to your community? If so, what are some of the engagement ideas you have used that seem to draw folks in?For those of you without PX - we are looking to drive more overall engagement within our community despite the time of year. Do you have any general engagement activities that you’ve seen work well, or that you get a good response to from community members?Thanks in advance :)
I’m currently advising my client on setting up their gamification for launch, and we are discussing the rank names at this time. Wondering if my fellow community members here would be willing to share a screenshot or example of your rank names? We are looking for inspiration as we brainstorm the various level names for this new community (which will serve an audience of B2B healthcare professionals)! Many thanks!
Hi All,On Oct 2, Meltwater Community (closed customer community) will celebrate it’s 1st Birthday and launch our Rewards Program. We have cause to celebrate as we’ve grown to 7k members and launched tons of programming but haven’t reached @ddpancratz monthly engagement levels yet so I am hoping this program will do just that. Wondering if you’ve have launched a program like this and would share any lesson’s learned. I’ve attached an early version of the program - please share any feedback as well.TIA!Kelly
Hi everyone! We are trying to re-do our badges and ranks on our community and I’m looking for good examples of how can I create a complimentary structure where ranks and badges compliment each other and they are not the same thing. How do you use badges and ranks together on your community? Thank you!
Hi, our enablement organization is rolling out Credly digital badging for our certifications. Is there any way to post a badge with metadata included (hyperlink back to a Credly profile) or just the static visual?Has anyone else done anything with open badging standards?I can provide more details if that would help. Our certification events aren’t super-dynamic so we aren’t looking for a full integration at this stage. Thanks!
Does anyone know if I manually change a users primary role from awaiting email confirmation to registered user if that will allow them to access the community without any hiccups?I have a user who cannot for the life of them find the confirmation email (they have extremely robust email security settings). I’m wondering if I change their primary role if they’ll be able to interact with the community without any repercussions (ie email notifications if someone @mentions them) Let me know in the comments below!
Hello community friends!Exciting news, one of our community groups hit a milestone of 100 members within its first few months and we couldn’t have done it without our Group Champion.* 🌟I felt that this was the perfect opportunity for me to build on my previous post , especially with more fellow community folks like @SMB and others exploring groups and its ownership. Now you may be wondering - Who is a Group Champion?*Group Champion (GC) is someone from within your organization who has the subject expertise related to the interest group being launched. They take ownership of brainstorming ideas & content for the group’s engagement (I’m pretty sure the GC has a different name in your organization, but we like to get wacky with the names 😄). As a CM myself, it always felt natural to me that launching & nurturing groups was only a CM’s job. But as we progressed, I noticed one of the biggest drawbacks that slowed the growth of the group, was the CM’s need for deep subject knowled
Lately, I've been noticing how crucial Group Champions (GCs) are for the growth of each group, as we continue to launch more groups in our community. That got me feeling like it's the perfect time to share my experiences about building a partnership with your GC. It’s obviously no walk in the park, but there have been some key elements that helped make this happen.But before we dive in, I gotta ask:How do you handle group ownership in your community?Does the Community Manager nurture all groups in your organization? Or are there specific people from your organization for that? Here’s how I do it, and some of my learnings:👀Scouting for the right GC: The initial step is to identify the right team and the suitable individual within that team who would thrive in the GC role specific to your interest group. In my case, I was still relatively new to my role and didn't know everyone in the organization yet, so my manager, @Seth, guided me in the right direction. It's also essential to ga
This is going to be the last part of my series!Once an interest group is up and running, the initial few months are crucial to get people to join and actively engage in the group. While there's no one-size-fits-all approach, I'd love to share some tactics that have worked well for us. P.S - if you have any unique methods that have worked for you, I’d love to learn them from you! 🙂📤The magic of emails One of the first things we did was to announce the launch of our group to our customers through crisp, yet fun emails. We used the power of our Gainsight Journey Orchestrator tool to send tailored messages to different cohorts of admins, depending on their stage in the beginner admin journey. 📰Newsletter plugins Newsletters are fantastic for igniting interest in folks who haven't yet joined a group, since they already have an established audience. Share intriguing glimpses of unique posts from the group to give them a taste of what they're missing out on. You can also showcase wins
The Group Champion (GC) has played such a key role to the success of multiple interest groups in our community.In the process of convincing and onboarding our Group Champion, the one thing that convinced them easily was the GC profile that we created.These were the highlights in our profile:Purpose of the group The infectious energy of our GC that resonates well with the group Unique skills/special powers that they bring to the tableI’m delighted to share the first Group Champion (GC) profile that we created for our Beginner Admins in Training group (which crossed 100 members recently 🎊) We pushed this profile through quite a few revisions. My first version almost looked like a job description (yikes😆). We identified a likely GC, and the profile led immediately to a conversation with their manager. We realized that the group would never get off the ground if it felt like we were looking for someone to take on an additional job. And what an easy misunderstanding! We wanted to find a p
Hi - I’ve set up a custom role as “employee” but I’m not able to filter my leaderboard for only this role. I am trying to remove non-employee community members from appearing, but since everyone shares the role of “Registered User” I am not able to get what I am looking for. Has anyone found a way to make this work?
Hi together,there is quite some material here in the community on how to start and spot users for a superuser program. Building upon this, I’d like to open the discussion on how to scale and grow the superuser programs with our communities. Do you have experience or good resources that you could share? A few of the questions that I am currently thinking about: What is a healthy size of a superuser program compared to the total size of the community? I would like to hit the sweet spot, that the superusers are feeling seen, have a personal network among each other, and we can still organize it easily. We currently have 1 Superuser per 1000 members and right now it feels good. They are quite fresh in the bigger program, so far the feedback is good. What about you?(Given the point we have enough good potential in the Community and would not have to miss on quality.) Does anyone have a 2 tier superuser Program, or do you know someone else? What are your experiences? It is the first time t
Hello community,I would like to know if your companies have an established Customer Advisory Board (CAB). If you do, I'm curious to learn about your process. Specifically, do you run your CAB on InSided? Do you have a separate group dedicated to the CAB?I would greatly appreciate hearing about your experiences and any insights you can provide.Thank you in advance for sharing your knowledge!
Well, I must say, it's been a blast! We hope that you enjoyed our webinar just as much as we did. Thanks again for @Ditte for joining us and sharing all the knowledge and fun stories that we have experienced together over the past years!We spoke about typical characteristics of Superusers, how to recruit them, but also challenges and learnings which we hope will help you on your way to your own Superuser program.Here you can find the recording: Want to learn more?Here a number of interesting articles and other ressources which can help you while working on your own Superuser strategy: Attached to this post, you can also find a Superuser Whitepaper, as well as the presentation from the webinar.
Hi everyoneJust wondering if anyone else’s community is reporting any issues with email notifications?We've been informed by some of our superusers that they've stopped receiving emails notifications to new replies in topics they're following/favourited.It appears as though this is a recent development. Could it be linked to the small release to fix the order of replies in the favourites page? I believe this happened at the end of last week.(They've checked that their notification settings are correct.)
We have been discussing formats for opening posts within the Community Team here at Gainsight.We are trying to converge on a model for posting that encourages successful posting from extended internal teams and thus increase engagement.Is it a direct question type post? - Maybe limiting the scope of responses is it too open ended? - sometimes a little bit of boundaries will help an idea come to mind for a reader, and make someone feel that their reply is "right" or useful. What length of post works best? Short vs long - long posts on community tend to be seen a resource based post almost Blog like. A short post gives space for conversations to lengthen and continue the discussion.So opening up here for discussion...Do you have a specific format/formula for conversational topics 🗣️ ?➕ Bonus points if you have examples 😁
Hi Community, I’m keen to hear your best practices on running an Advocacy Program within the customer community. Are you using private or hidden groups for it? Or are you using a separate platform for it? If you have your advocates/champions in one separate group how do you differentiate the content that you have in the community vs the content you post in this group? Do you have an incentive program for your advocates? Which one? How do you track the acts of advocacy? Your experience and insights are greatly appreciated! Thanks,Katya
Hello all,I've been focusing a lot on nurturing groups recently, & I’m considering hosting a meet-up/event specifically for the group members.Have any of you tried using your interest groups to host any in-person or online meet-up of sorts, between the members?If so, i have these questions running in my mind if you could share your thoughts on them...Any process that worked for you to make this happen? When would you say is the right time to do this for a group? How often do you host these? Did you do this differently for like a private group vs a public/open group? Anything else to look out for while doing this?Any suggestions, thoughts or experiences would really help!Looking forward to hearing from you all 🙂
Hello everyone,I’ve been furiously building groups in our GameChanger community over the past few months.While we continue to nurture them, I thought I’d share some key aspects that stood out to me.Hoping to open a discussion on this & learn your best tactics from your experiences with groups as well.Ownership: It’s vital to have subject experts really take the reins when it comes to interest groups. We have who we like to call - Group Champions from within the organization, leading these groups as it falls easily within their expertise. Side note - This honestly also means it becomes more fun for me as a CM, we get a double brain-storming time 😄 Discoverability: As CMs, we are bound to know the community page like the back of our hands. Where I’m going with this, is how key it is to use that knowledge & place plug-ins of these groups across primary category posts, as & when opportunities arise. This helps increase discoverability organically. Another important quest
This feels like a super simple request, but it’s not. There’s no real way to do this right?I need to go and sort on the backend by number of replies and then add a public tag. Then I can click on that tag and send the list over. I have an idea out there to add bulk tags, which would help here. And I think there’s an idea to add the option of sorting by LEAST replies from the front end drop down.But is there an easier way to do this, that I’m not seeing? Anyone have a work around besides manually adding a tag to each question not responded to?
Hi all! As our community adoption continues to grow, I am looking to build out a stronger engagement strategy to keep our community members coming back more frequently. Our community is made up primarily of HR and People leaders (benefits, finance, talent, etc.) and we have had a lot of interest lately in the possibility of hosting Community Roundtables for folks to connect further.We currently have AMA events every month that are community drop in style rather than a webinar style, but we would like to add community roundtable events to our list of engagements so our clients connect via Zoom rather than only through posts. We also hope this leads to our clients meeting up outside of the Community in real life, too!Do any of you currently host roundtable events within your communities? If so, what are some best practices and strategies that you have in place or learned when hosting these? Appreciate any and all input on this :)
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